TML Service Experts Reviews

"Very knowledgeable and did not try to sell me things that I don't really need, but provided recommendations."

"To renew my contract the price has significantly increased over $160."

"You agent was very courteous and knowledgeable. This was not his first visit here and he was careful to service all of our equipment."

"On July 10, 2019; the technician (Rossen) said I needed a new blower motor at a cost of $578. On the July 8, 2020; the technician (Jason) said the blower motor and capacitor were fine. He did recommend a cleaning of the "squirrel cage", which I accepted at a cost of $285. It did not appear that dirty to me. Strange how a year earlier, the motor needed replaced - but this year it was just fine. Jason was very polite, and helped seal the filter unit. Will see if that reduces dust in our home. It is difficult to have a great deal of trust in a company that always wants to sell me something I may, or may not, need."

"Knowledgeable and friendly technician"

"You are servicing our HVAC system on a contractual basis since 2007. This year you came three times to eventually fix a leak and supply 5 lbs of freon. The cost was an exorbitant $518, reduced by only $100 after complaint. Huge and the leak should have been noticed during the previous visits. Very bad!!!"

"The gentleman that came out said he would call in a couple hours to discuss options. Never heard back from him. It was obvious he was not interested in our project."

"Explained what was being done and my options for the future. Explained about how the arrival time mix up happened. Worked me in later in the day."

"I really appreciated Lee's help in diagnosing what was wrong with my air conditioner and he went the extra step to find out why TML didn't catch the problem when the last guy came to maintenance my system. However, the cost of the capacity alone was $260 and the cost of the motor with capacity was over $600 which seems very expensive. I had Enoch then come in to talk to me about a new air conditioner. He quoted me $8k for a brand new air conditioner which was a shock, but then tried to sell me on the Advantage Program which is ridiculously expensive and would have had me paying $15k over 10 years for the system. I would have been better off to finance the $8k and sign up for the maintenance program. I was so put off by the rip off that I cancelled my monthly maintenance program and called Western Heating. They fixed my capacitor for $119."

"My appointment was scheduled from 12-2. At 2pm I called TML to get an update on approximate arrival time. After 3pm I got a call from the technician telling me they would be arriving in 30 minutes. They arrived closer to 4pm."

"everything went smoothly and technician was very helpful."

"The technician was very professional and friendly and very helpful with answers I had questions for"

"Today was the second time Service Experts had to reschedule the appointment for seasonal maintainance. Phone call on same day of appointment is annoying when time has been set aside to specifically be available for the appointment. I understand emergencies do happen, but when appointments are cancelled twice in one month, consideration of customer should be taken into account. Been with this company for over 20 years and have purchased 2 furnances from this company. Doubting whether to continue with renewing maintainence agreements."

"Technician was very knowledgeable and clearly knew his job. When I greeted him at the door with my mask he seemed amenable to putting his on. I would not have allowed him in without it. He did not complain until time of payment for new filter. He than began to relate stories of how friends couldn't breathe with a ask on and he almost passed out when he was working outside. Sorry for that but he really wouldn't be able to breathe with COVID. Believe he should have held his thoughts to share with someone who thinks like he does. He is in hundreds of homes and he had no idea where I had been. Until the vaccine is created, no technician will work in our house without a mask."

"Our technician was thorough, friendly, and polite."

"Technician was on time, professional and friendly, got job done quickly."

"Very friendly and knowledgeable technicians who worked together."

"very efficient and pleasant worker"

"Jason was knowledge with our Lennox system and helped me program it. He changed the filter and recommended a different filter and explained why."

"Knowledgeable. Efficient. Pleasant."

"Bryce was thorough, methodical, and taught us the importance of maintenance."

"The Tech was thorough and explained what he was going to look at and then afterwards explained that everything was fine. He also let me know to order the filters myself to save money which I appreciated."

"Jason was incredible!! He explained everything and showed my wife and I what to do. We only want him as our technician from now on"

"polite, knowledgeable, followed COVID precautions"

"On time and efficient service checking and maintaining the air conditioner and replacing parts that were not in spec."

"Quick to fix problem operating new thermostat, showed us how to operate it."

"Enoch project manger and Jason technician both fabulous. very respectful of social distancing/mark etc.. showed and explained issues with A/C and water heater very well. I have been TML customer for think over 20 years. first time someone talked about flushing water heater. 11 years old. had issues - new one tomorrow- now i know why my instant hot water and gasket in shower head failed."

"AC fixed at one AM !"

"Chris was extremely professional, friendly and knew exactly what to do to fix our air conditioning. He troubleshot the problem and got it fixed quickly. He worked late to ensure our system was working so our home could be comfortable."

"My daughter called TML for us as she is living in our home while We serve a Mission in Salt Lake City. The air condition quit working. She calkedcand said she was on a list. I gave her Bryce phone number because he was the first to service my furnace and sir conditioner and I know him personally."

"Bow knew what needed to be done on his part to service our HVAC. He has great people skills. He has service our system 3 different times with the same professionalism."

"Just what I ordered to get the repair complered1"

"was not fixed still got charged for it"

"Tech arrived on time, was very professional, explained what he did and was efficient."

"Did the job with quality"

"Bryce comes on time and of course he knows my system so I can trust the job is done well"

"Timely and knowledgeable feedback."

"very polite young man who actually to me when i gave directions how to find my house"

"Good thorough service"

"Quick and efficient service"

"very good tech, knowledgable"

"Ben was personable, knowledgeable and efficient in his demeanor and work. Additionally, he took care to keep the house clean while completing his maintenance/inspection work."

"Bow did his best to up sell me on other service. That to be expected. He wanted to replace the blower capacitor for $165.00. At that time ask why it cost so much and he said that's the book price. I told him I would do it myself. I ordered a new capacitor online for $5.09. And installed it in under 5 min. At your cost that's over 3000% mark up. So he claims my unit was low on refrigerant and he added 1 pound of it at a high cost of $78.00. I had to take him at his word on that one. Had my old capacitor tested today and it tested good 5 of 5. I was told it tested 3 of 5."

"He wasn't going to clean my coils until I mentioned it. I provided the hose and sprayer."

"Technician and training supervisor were very helpful and solved my AC problems"

"Very personable- works hard and is knowledgeable"

"JASON WAS VERY THOROUGH AND EXPLAINED EVERYTHING."

"Done well to coordinate all factors with everyone working from home."

"Prompt, friendly, and did a great job"

"Brice always does a outstanding job and is always very professional about how he conducts himself, respectful in putting on booties when he has to go through our house."

"Kirby notified me of his expected arrival time and was here when expected."

"Good PR, they did let us know what was wrong, and checked everything."

"Service was performed efficiently and quickly. No problems."

"Exceptional, timely service. Chris was very courteous and maintained a safe distance when we spoke."

"I so appreciate that Gabe stayed until 6p to provide the fix, though he was there for Dx visit."

"Went above and beyond what techs have done in past for me"

"On time, helpful, efficient. A great company representative."

"Very professional and informative"

"I have been doing business with TML for almost 5 years now, and Bryce is by FAR the best tech TML has ever sent to our home!!! He is polite, informative, helpful, and has a great sense of humor!!! I give TML 10 stars out of 5 based on Bryce's service today!!!"

"Checked to make sure everything was functioning in proper range. Also replaced a part and fixed a problem we had been having with our heat pump."

"He was informative, pleasant"

"the tech was friendly and very efficient in completing his job and did a good job"

"Bryce found that my problem was not the HVAC system but instead a failed exterior circuit breaker."

"Efficient,professional service."

"Michael was on time and very polite, but he did not observe social distancing. Here are things he should have done to make me, the customer, feel comfortable during these unusual and stressful times: -Not enter the house unless the homeowner states approval (he just walked right in from the garage to tell me we needed a new filter.) -Offer to leave a bill to be paid via phone instead of coming in the house, handling my credit card and asking me to sign. -Wear a mask. -Keep a six foot distance at all times. I should have been more assertive about telling him how uncomfortable I was with his lack of social distancing, but it took me by surprise. On your website you insist that you are following safety precautions, but I saw none of that. Additionally, he left the old filter on the sidewalk when he left. We have a service contract with TML, so we will use your services again. I can only hope your staff is more conscious of safety protocol and social distancing before then. I know I have learned that I need to be more assertive about stating my needs. Marti Agler"

"Very professional, took the time to explain what was done and why."

"Pleasant and professional"

"Good communication"

"Michael was very polite and understood why he couldnt come in the house."

"Bryce was thorough, explained what & why things were tested, AND recommended a UV light installation which would kill mold & mildew in my home."

"It seems it took a long time to service the AC unit. It was not speedy."

"Knowledgable & does a great job in reviewing the AC."

"Efficient, polite"

"Courteous, efficient and competent"

"John was very thorough and professional."

"Very professiona, knowledgeable and friendly."

"Arrived on time, worked efficiently through the checklist and briefed me on the status of the furnace/air conditioner at the end,"

"Excellent Service"

"He was polite and seemed to know what to do. I am sorry for my reaction at end. I had some things going on with my son that affected my day. I talked to my daughter later and yes I would like to talk to someone about another 3 year contract."

"Extremely courteous, professional, cleanliness"

"On time polite knowledgeable in uniform wore protective footwear offered to work with no contact if we wished. Gary presented an upgrade to Vantage Gas program."

"Bryce was very efficient and respectful of our home and my "social distancing" efforts."

"On time, friendly, professional service."

"Courtesy and promptness"

"the person did a fantastic job very pleased"

"They did what they said they would do and they dit it quickly"

"Professional, courteous, efficient service."

"Bryce always provides great service"

"Tech was friendly, clean work."

"The technician arrived (after calling) ahead of time and was pleasant and efficient."

"Bow did a good job and was respectful in all his work."

"On time, efficient,knowledgeable"

"He was courteous in all areas cept for not rewinding the house after her used it lol"

"Did a thorough job and answered all my questions."

"Quick and courteous"

"The air condition units were not washed out"

"Both representatives were very personable and took the time to explain their processes and what they found."

"This gentleman provided THE best customer service ~ was helpful in providing ideas."

"Tec was friendly and informative, listened to my concerns, went the extra mile"

"Bryce is one if a kind . Very knowledgeable and personable."

"Kirby was very professional and efficient."

"The tech was excellent"

"He was professional and courteous."

"Pleasant young man, did what he was supposed to. Very efficient. Also recommended a hard start kit for A/C. Good idea."

"During this corona virus he wore a max, gloves and kept a personal space which was much appreciated."

"a bit surprised about the need for the fix on the shut off? If that was important why was it not initially installed or addressed in earlier /previous visits?"

"Didn't understand purpose of project manager attending--hasn't in the past"

"Performed the task in a timely time and fashion."

"Brett told me what he was seeing and doing and gave me options to issues he saw."

"On time. Explained what would be serviced. Would explain any issues with the maintenance of the system. Discovered a problem and explained clearly resolution and cost."

"job well done"

"Bryce was very friendly, efficient, and knowledgable. He answered all my questions and explained things well."

"Anthony did something that caused a 3 amp fusre to blow out. This caused the Honeywell thermostat to stop. He didn't check the thermostat before leaving, so I was left with this situation. I called TML the next day. Over the course of getting another technician here, I spoke to 3 different reps. Jake arrived much later than had been told to me. He quickly found the problem and replaced the fuse. When he set the thermostat, he asked what was the usual setting. I told him 68, but he didn't ask if the night setting was the same - it isn't. It is 62. I forgot to tell tim this, and now have to figure out how to set it. The clock is wrong, and neiter of the men changed it to the right time. There is plently of room for improvment. I have signed a 3 yrs maintenance agreement, so I'll keep using your service, but your men could benefit from more training."

"Polite, friendly, efficient and knowledgeable."

"I was not at the location but feel that from my renters view point they were pleased!"

"He did a good job"

"You are #1 in my world"

"Technicians were great. Problem is: Lady at the office said she would get back to me and now, 10 days later - never did. This was a warrantied issue. Control panel failed after less than one year. I was never told why I had to pay over $100 for a service call when the issue was a warranty issue. She said she would ask the proper people and would get back to me. Still waiting. The issue was a broken service panel and it was still on warranty (which was confirmed) - why was the entire visit not covered by warranty? Your company installed the furnace and repaired the furnace and it still cost me $100+. The service men were very good and cordial - no problem with them. I would rate a 10 if the office would have done their part and refunded me the service call cost. I have had a couple warranty issues on my Lexus. Dealer never charged me for a service call because the vehicle was still on warranty. The same with a refrigerator purchased at Lowes."

"Miguel was very pleasant and professional. He answered all my questions."

"Fast friendly professional service"

"We have always requested Bryce, hes always on time very efficient clean and knows what hes doing"

"Brice is a professional that is always very respectful and does an outstanding job."

"On Time and very professional"

"Prompt and efficient"

"He was very pleasant and professional. Thanks"

"Quality of work and customer service."

"Truthful and knowlegable."

"He was very professional, pleasant, arrived on time and did the work required in a prompt, professional manner."

"Gabe was very professional and explained everything he was going to do and how it would take, etc."

"The technician was great and got my furnace working again and explained what had happened. I will say that your on-call scheduler did NOT dispatch a technician until I called back nearly 5 hours after my first call, leaving me without heat for much longer than necessary and having to be home and wait for a call back. This needs to be addressed."

"On time, friendly, fast work, considerate."

"They were were nice to work with & very professional."

"very professional technician"

"Bryce is very knowledge and personable."

"It is all about the service"

"All my questions answered"

"Fast response time and the issue was resolved during the visit."

"Bryce was very comfortable, unassuming and loved on my dog, who is a gentle giant of a Greyhound. just quiet and explained things in a nice, natural way."

"Knowledgeable, efficient & very personable"

"The service seemed very through"

"Katrina has been a great representative for True Green the past 3 years. She's thorough and knows how to communicate. I think she's an asset to the company."

"Calvin kept assuring us we would have heat by the end of the day. James the technician is a jewel. He was committed to the project and took the time to review with us at the end. The end was quite late: 8:30. Just a quality individual. Very reassuring!"

"great work keep it up."

"My technician was very nice but had zero clue about house manners. There is a sign on My front door that there is a baby sleeping so be quiet, I assume he didnt see that. Upon entering he was not quiet. I showed him into the garage he then cane back in, letting the door slam asking where the Furnace and hot water heater was and it was tight in front of him inside the closet doors, where I assume many peoples are in their garage. When he let the door slam again I went out there to ask him if he could be quiet and not let the door slam as there was a baby sleeping right in the room close. He came in again and, loudly asked, now whos sleeping! I said my baby and I again showed him the room she was in. He didnt seem to take that into consideration because every tome he entered my home he was loud and I felt like stomped across the floor and spoke very loudly. He just didnt seem to pay attention as he had to be told again where the thermostat was as well twice. Your employees are always wonderful and kind respectful but he just missed the house manners memo and how to be quiet. He also thought the water heater needed to be drained and upon me watching the water come out he said oh never mind it doesnt need it. I also didnt like that the AC ran the entire tone he was here as my house got super cold. Maybe he needed it to run that long but checking the unit was the last thing he did. I just think he needs to be more attentive when Im peoples home with small children. He just seemed a little too comfortable stomping around and talking loudly. But he was nice so I dont want to take away from that. Just seemed a little clueless at times."

"He was very information and polite and professional."

"On time, friendly, efficient"

"arrivrf on time. Was a little talkative at first, but went to work and explained all he was doing. I liked to know what is going on so was pleased about this.."

"Prompt service, gave detailed information on what needed to be repaired.."

"Michael took his time and was very thorough."

"He did well 10"

"We haven't had a response back from the person who needs to talk to us about our request."

"Andy was knowledgeable, friendly, explained what he was doing, and we were confident that the problem was fixed by the time he was done."

"Have always been happy with TML. Timeliness, customer service and courteous staff are a plus!"

"tech was here for 2 hours...no booties(I really don't care but I know you do)used bathroom (I do care) Answered all my questions and checked a few extra things but do not understand all the extra time"

"Bryce was thorough and helpful."

"The technicians are always professional, courteous, and knowledgeable."

"He was very professional and he did things no one had done before."

"on time, clean, courteous, got right to work, friendly"

"All of the TML associates were professional and helpful. They answered all of my questions and went out of there way to explain everything that was going on."

"Kevin was professional and informative and did a good job."

"Brice always does great work."

"Seemed to have knowledge of product but installed a double loop at first (hot and cold) but finished off well. Performance is much better and looking forward to see water consumption drop"

"Scam. Kevin told my wife that we needed a $1148 inducer motor replacement because the seal was bad, causing the condensation leak we had. Lies. I pulled the motor myself and there is no seal to replace. I found a clog in the condensation drain tube and cleared it. Took approximately 5 minutes to solve my issue myself. If and when I do need to replace this motor, it can be had online for $150 and will take me another 5 minutes to replace. Then you sent Calvin over here to try to scam us with clearly insane pricing and payment plans on unimaginably over priced replacement equipment. You people clearly are in the business to take advantage of regular folks who aren't mechanically inclined."

"Fair price and quality technicians- respectful"

"The technician was friendly and thorough in his explanations."

"technician was very good at explaining the results of his test and was very friendly. next time, please pick up filings, paper and other items left on floor and put the furnace info packet back where he found it."

"He asked to see my furnace manual to try and fix an ongoing humidifier problem."

"He came to our house twice on the weekend. It was late but he was still very pleasant."

"He Arrived on time and took care of the service and flushed my water heater as well."

"Bryce always provides thorough, professional service."

"Service man was professional and knowledgeable."

"Friendly, knowledgeable, efficient."

"Bryce is very knowledgeable and always does a top notch job!"

"Kevin is friendly, professional and courteous. He spent time talking to me about my furnace and options for a new furnace as mine is 10 yrs old."

"He was very professional and friendly. Explained everything."

"Kevin explained what he was he was doing and answered all question. Kevin was a Gentleman and very professional. Treated me as if I was family."

"He was personable and thorough. My dogs liked him annd he helped me with my thermostat."

"The technician was efficient and professional."

"Right on time and was very professional about the work he did"

"Kevin was very courteous and thorough"

"Did a great job and answered all my questions"

"Scheduling is difficult. I ask for the first available time. If you offer 8AM, it should be very close to that. Not the technician leaving the shop at 8AM. Understanding that there is a learning curve, the technician should of asked for senior advise sooner. It took 3 additional days to identify that the airflow tubes were hooked up improperly. I am pleased with the work that was done at the end."

"Technician resolved the problem and left me a note of explanation."

"The technician was friendly and knowledgeable"

"My furnace is working well now."

"Brett was very professional well groomed and knowledgeable"

"They came in, did their job, informed me on info I needed and instructed me on my new system"

"Technician was very thorough and explained the results."

"Very professional, knowledgeable, great answers/explanations, personable/friendly. I don't give ratings of "10" to "opinion" questions, so Kevin earned the highest rating I ever give to anyone. (I believe there's always room for at least a bit more improvement, and that the service provider should continually be working to improve the customer experience.)"

"The technician rank would be 9 but the Call Center - outside of Idaho - gets a 1. I scheduled maintenance for 12/27/2019 for the 8-10am slot with the Call Center it was missed, no call was received and no one knew why."

"Thorough and helpful"

"It was a good experience and the tech was helpful."

"Routine maintenance handled on schedule."

"Chris explained what he was fixing and why. He was efficient and thorough."

"On time knowledgeable"

"Very knowledgeable about furnace systems."

"Professional service, efficient, informative."

"Prompt service."

"Because that is my honest opinion."

"Tech was very good and quick"

"He cleaned vents and did good job."

"Arrived on time, efficient and professional service."

"tech was very knowledgeable and helpful"

"Very professional"

"He offered the cleaning of the dryer vent. I was thinking I would have to call a repair man since it was taking twice as long to dry a load of clothes. Now It is back to its new-like working."

"Technician was timely, friendly, and efficient."

"The young man was courteous and explained things"

"On-time. Thorough. Good suggestions."

"Tony pointed out areas that need Attention"

"technician explained everthing he was doing, very courteous and knowledgable"

"on time - efficient & professional"

"friendly, informative, timely"

"I always ask for Bryce to be the technician to service my HVAC system. He is so knowledgeable and spends whatever time is needed to be sure everything is working before he leaves. Very good to answer my questions."

"Chris was accurate in finding the problem and taking care of it quickly."

"Your technician was really kind and KNOWLEDGEABLE! What an asset to your company."

"Forgot to flip the on switch back when all done. We didnt notice till the morning when the house was 60 degrees."

"Timely arrival. Professional and friendly service technician."

"Jeff not only did a thorough job, he kept me informed about what he was doing."

"Very thorough"

"I am sorry, it has been a few days and I can't remember his name, but the technician was very thorough, professional and nice."

"Nick was helpful and kind."

"Tech came with no computer tablet, wore no booties, service lasted less than 20 minutes, service date was not written on the furnace, no paperwork was given to us after the service, my wife did not feel comfortable with tech, Normally we have enjoyed the personnel and appreciated TM,L but not this time."

"Heating system no longer functions properly after routine TML service. Technician left us with the furnace not working and the house cold. One week later, house is still cold and furnace not functioning as it as prior to routine seasonal service."

"The technician was very thorough and checked my furnace carefully."

"Tried to convince me my heat exchanger is showing signs of wearing out. No it isnt. After almost 15 years with TML I will search for a different company now."

"Because of his professional qualities."

"On time, efficient, explained everything tonyd"

"Tech was extremely thorough"

"Calvin answered all our question fully and was very helpful. David W. and Devin T were very professional and kind."

"very thorough and detail oriented- took the time to explain and draw heater data."

"Very nice guy did a great job and showed up on time and was quick and thorough"

"Very good Customer service!"

"Honesty"

"Brett arrived on time. He introduced himself and identified the purpose of his visit. He answered all of my question to my satisfaction and appeared to be very knowledgeable of the job for which he was assigned. He was courteous and respectful of us and of our property. He provided helpful suggestions regarding the maintenance of our HVAC equipment."

"The technician was very thorough."

"Anthony was professional and did a good job with our winter maintenance."

"Jeff was very professional, helpful, and answered our questions. Thanks Jeff."

"Kirby was extremely thorough, more so than most previous Techs. Spent time adjusting gas so that we got the most heat difference at the vents."

"On time, friendly, helpful"

"Very informative when I had a question. Also friendly personality."

"He performed the difficult task of installing a new fireplace log set. He was helpful in explaining what had to happen to make this insert work for us."

"I was contacted by TML to schedule an appointment but for some reason the time I was given didn't actually get scheduled. When the tech didn't come I called. The Customer Service Rep was great and got a tech scheduled that afternoon. It was frustrating but I appreciated that it was resolved quickly."

"was very professional, and new what he was doin g"

"Great tech and super informative and friendly."

"Very knowledgeable. Explained findings thoroughly. Did not vacuum off the air returns as has been done in other visits. Unable to look at the air return unit as I requested when making the appointment but did explain that the testing results showed that it was intact and had not become disconnected as it had a few years ago."

"Brice is very knowledgeable and personable. He makes me feel very assured my system wii keep on going for many more years."

"Always thorough, always professional"

"Great job, both you guys! Both folks got right on the task, and were very thorough. Since one was training the other, it took a little more time, but was not a problem. I appreciated the fact I was not made to feel bein "upsold," rather just informed of options available."

"Brett was friendly, professional, knowledgeable and courteous."

"He was very friendly and professional"

"Very knowledgeable and courteous. He answered all our questions."

"Your two technicians were polite friendly and informative"

"Anthony was on time and worked quickly to finish the maintenance on our furnace."

"Bryce represents your company well"

"Ken is knowledgeable and professional. He explained in detail the issues and remedies."

"Bryce Armstrong was quite wonderful, fully competent and went the extra mile. He is #1 when it comes to oil furnaces. His young assistant, Devin, who laid the copper oil line, was very pleasant and a good asset to your business. Very very pleased with their Service."

"Cody was quick, explained salient points on what was being inspected and why, and offered a future solution to the low humidity in my home."

"Mr. White was very polite and very knowledgeable."

"polite, prompt and good communication about process"

"He did his job without any problems."

"service techs were wonderful"

"Technician came across to me as an honest individual who was just not there to sell me parts I might or might not really need."

"Because of the service that Bryce gives us."

"John has come out to our house before to service our furnace. He's always good at communicating what he's looking for and telling us what changes he's made if any."