richard H. eagle, idaho May 23, 2023 "I love it that your company is so quick to respond - always. I'm sorry I didn't remember the name of our tech. but he is coming again today to do work to fix our a/c. Once again, I can't believe how prompt you are and it must be very busy right now. Thank you."
kara C. boise, idaho May 23, 2023 "Turns out my problem was a simple one... my thermostat setting was not set to cool. This is a new thermostat, so I was not aware I needed to switch it to cool. It has always been on Automatic. I believe it was switched to heat the last time I had my furnace checked by TML. $96 later, I was told this was the problem. I pay for your maintenance program, so I was very disappointed that I had to pay $96 for something that didn't even need to be repaired."
rhonda A. nampa, idaho May 23, 2023 "He is soooo knowledgeable of our system that I always request Bryce for service. He explains things if I inquire and makes sure I understand. He never acts as if it is a problem that I am watching what he does..."
tristian B. boise, idaho May 22, 2023 "The mini-split unit was much larger than I expected...it also required a fair bit of duct work. I probably would have gone with head units in hind sight."
tim R. nampa, idaho May 20, 2023 "Technician didnt show upno one ever called to update us. Management was supposed to call but didnt."
lou N. boise, idaho May 20, 2023 "Josh called ahead, arrived on schedule, and completed the work. Like his work ethic."
anne W. boise, idaho May 20, 2023 "Bryce did a refresh and resolved an issue for me and once again, did a great job. He is professional and respectful- it is so great to have his skillset on these jobs."
anne W. boise, idaho May 20, 2023 "Bryce did a refresh and resolved an issue for me and once again, did a great job. He is professional and respectful- it is so great to have his skillset on these jobs."
selerina M. caldwell, idaho May 19, 2023 "Jose was very helpful and pointed things out to be mindful of. He showed which filters are best for my system to keep it running in good condition. I had the wrong size!"
jorge D. boise, idaho May 11, 2023 "I would have given a 10 but for the fact TML resheduled the service twice before coming the third time."
josh A. boise, idaho May 10, 2023 "The technician was knowledgeable and friendly. Kept working even after 5 trying to get me taken care of. A follow-up appointment is needed after the part arrives."
calvin coombs C. nampa, idaho May 07, 2023 "Jordan is very efficient and pleasant. He know how to get the service done and keeps the customer informed."
danielle S. idaho city, idaho May 07, 2023 "My technician was extremely friendly and helpful. He answered all of my questions and was very polite."
ted S. nampa, idaho May 07, 2023 "Mike and Jose were personable and thorough. Very helpful with our extra issue."
james C. meridian, idaho May 05, 2023 "Bryce Armstrong our service tech does an outstanding job. Very complete in checking all the functions & parts to insure they are operating properly. We always call TML for our service needs!"
george B. boise, idaho May 02, 2023 "Technician preprogrammed Honeywell Thermostat that had failed after power outage earlier in the day. Quick and efficient."
linda L. boise, idaho April 29, 2023 "I was greeted by a pleasant associate on the phone. Our Tech TJ was courteous & professional"
forrest A. emmett, idaho April 28, 2023 "Technician was on time and did a thorough job. Also he was very polite!"
andrea A. boise, idaho April 28, 2023 "Shannon was great. Very knowledgeable and let me know if he thought anything was needed."
henry A. meridian, idaho April 28, 2023 "They were very professional and explained what was being done and what the next step would be."
robert K. meridian, idaho April 27, 2023 "Totally thorough! As professional as you can get. I am going to request same service rep for next appointment."
kay M. boise, idaho April 26, 2023 "Service was done efficiently, he was on time, and findings were explained in terms I could understand."
bruce D. caldwell, idaho April 24, 2023 "Bryce was the most thorough tech we have had the last several times. He checked out everything."
bob R. meridian, idaho April 23, 2023 "It was easy to make the appointment. Jose called and told me about when he woud arrive and arrived on time. He was very personal and told me everything he was going to do and check. Much better than the clown that came last year."
henry A. meridian, idaho April 22, 2023 "He was very thorough and explained what he was doing and what we needed to do to keep the air conditioning running well. He had to wait for parts to come to complete the job and was very helpful with everything."
sandra W. mountain home, idaho April 22, 2023 "Mr. Bryce Armstrong is our very favorite technician. He takes very good care of us."
lyn van hooser V. caldwell, idaho April 22, 2023 "He is a great tech. Does his job with the customer in mind, explains what he has done, asks if you have any questions and answers them to my satisfaction. Very conscienceous worker for his company and for me."
michael C. boise, idaho April 21, 2023 "Dillon and Tom went the extra mile to insure my furnace was up and running. They were very courteous and answered all my questions."
evelyn K. boise, idaho April 20, 2023 "The technician was very knowledgeable and spent time successfully "diagnosing" an issue we were having with the furnace."
jacque F. boise, idaho March 31, 2023 "Good and friendly service. They take the time to do it right."
darren B. boise, idaho March 30, 2023 "Mike and Jordan were both knowledgeable and friendly. They were willing to educate me as they were diagnosing and fixing the issue. Even more amazing - they showed up within minutes of my call."
kristina S. mountain home, idaho March 29, 2023 "I've almost always gotten good service and there aren't a lot of other choices. Local businesses seem to never answer their phones nor call back."
paul K. boise, idaho March 29, 2023 "I thought they were very professional and did the job like they were thorough."
steve H. caldwell, idaho March 25, 2023 "Jason acted very professional and explained what he found during his inspection."
barbara R. boise, idaho March 18, 2023 "Bryce my technician is amazing, goes that extra mile to make sure you are informed and satisfied."
kathy B. meridian, idaho March 07, 2023 "When we have a concern we have learned through experience they will stay on it until it is fixed"
sheri W. middleton, idaho March 06, 2023 "Josh was very professional, yet friendly and took care of my concerns l!"
dwayne H. boise, idaho March 05, 2023 "Thye arrived when I needed them, as I was on vacation and when i returned the temp in my home was 41!! Cold !"
mark H. meridian, idaho March 05, 2023 "Bryce Armstrong is the BEST! He was very thorough. He explained the problem with the furnace and the process to fix it."
randy Y. nampa, idaho March 04, 2023 "They forgot to turn the hot water on, but they did send something within an hour to turn it on"
robin M. middleton, idaho February 23, 2023 "Because you did your job excellently but did not push for immediate part replacement on a lower performance part."
jayne B. boise, idaho February 22, 2023 "On time, communicates all issues, efficient. Jordan did great job."
dib S. nampa, idaho February 21, 2023 "WE needed a heating unit conversion and they were fast in doing the job"
jim H. boise, idaho February 20, 2023 "the quality of service, the skill of the technicians is unacceptable. a recent fail of my furnace was a total circus. i had to adk the techs to leave."
melanie M. boise, idaho February 20, 2023 "My service maintenance technical today, Jose Ruelas was one of the very best! He was thorough and courteous and definitely knew his stuff, giving me some very helpful tips. You will be lucky to keep him at your organization. I've been a TML customer since the early 2000's and most technicians are good, but some have rushed through the job. It can be difficult to get a routine maintenance scheduled but I'm sure that's related to the current job market, in part."
robert L. nampa, idaho February 15, 2023 "We have one of your best of the line systems and for the last three years that we've had it we have had to burn our pellet stove whenever it really gets cold. Your best unit stops working. Suppossibly it has been fixed this time. Only another cold spell will tell the truth."
chris S. boise, idaho February 15, 2023 "Josh was intelligent and clear speaking, he took the time to explain everything and recommend things. Keep him employed and send him my way next quarter."
mark R. meridian, idaho February 11, 2023 "friendly, personable, on time, good communicator, easy dog to work with."
don B. nampa, idaho February 09, 2023 "I really appreciate the quality service and attention to my HVAC needs"
willard W. boise, idaho February 09, 2023 "Work team did a good job and was not afraid to answer questions."
laresa J. boise, idaho February 09, 2023 "Excellent customer service. Everyone is helpful and knowledgeable. There was no pressure to buy anything. Jordan is outstanding!"
cathy G. boise, idaho February 08, 2023 "First, Jose was great very nice and did to tell us everything that was wrong with the furnace, and to make sure we were treated right"
kathy B. meridian, idaho February 06, 2023 "Been 4 months and furnace still isnt fixed. We have a service contract we cant cancel and you give lousy service."
willard W. boise, idaho February 04, 2023 "Good Tech friendly and explained what he was going to do before he started."
pat R. meridian, idaho February 04, 2023 "You provide a great service at a good price. You keep us running which has been a major blessing this cold winter."
jimmie S. eagle, idaho February 04, 2023 "Thus far, I have been happy with my arrangement with TML and the responses when I interface or have work done by TML service technicians."
joe C. boise, idaho February 03, 2023 "They were available and professional and came as quickly as they could so I gave them an eighth, however I was hoping that they would provide air filters like other companies do although that's a minor thing that I wasn't expecting so that's why I gave him an eight instead of a 10 but they did a great job and I would highly still recommend them"
steve & shirley O. boise, idaho February 02, 2023 "We have had great service and response from TML over the years."
richard F. emmett, idaho January 28, 2023 "We feel lucky to have had such an experienced tech help us with our problem."
mary D. meridian, idaho January 27, 2023 "The technician was knowledgeable, on time, courteous, and took time to walk me through the process of doing my own filter changes. And he was thorough!"
peggy A. boise, idaho January 24, 2023 "In the past I've had techs that were very condescending and pushy. This time the 2 guys that were here were very nice, informative and showed me the data on why we needed a new system. I appreciate the positive experience."
sue F. boise, idaho January 24, 2023 "Any techs have been timely, professional and explained any problems in laymens terms so I could understand."
heather J. garden city, idaho January 24, 2023 "We had a great response to our call on the weekend but we were initially told the fix to the furnace could be done Monday, maybe Tuesday but now we are told it can't get fixed until Thursday. Jordan was very nice and professional."
betty G. boise, idaho January 24, 2023 "I have been TML for many, many years and plan to stay with them."
debbie C. boise, idaho January 22, 2023 "Jordan was competent, knowledgeable and informative when I asked questions. He did a great job of explaining!"
sheri H. parma, idaho January 21, 2023 "Bryce is so amazing. he goes above and beyond to take care of you."
glenna W. boise, idaho January 21, 2023 "Been a customer of TML for 30 plus years and been very satisfied with their services."
paul R. boise, idaho January 21, 2023 "The appointment I had scheduled in December was postponed. The furnace started acting up and I was afraid I'd have to replace the thermostat or worse. The problem was resolved with the regular cleaning and the program on the thermostat was updated. The technician didn't say anything about replacing the system, which was a constant refrain this past summer."
paul W. boise, idaho January 20, 2023 "Friendly, honest, did a complete and comprehensive job, had a few good ideas"
betty G. boise, idaho January 18, 2023 "I have been a customer for many years; that alone tells you I highly recommen you."
penny G. emmett, idaho January 18, 2023 "The servicemen are fantastic, courteous and very conscientious about my home and their efficiency and servicing my furnaces."
jay P. boise, idaho January 16, 2023 "TML is always on time and best customer service. You are a very lucky company to have TJ as one of your techs."
larue P. nampa, idaho January 14, 2023 "John my service tech is always so professional and takes his time to explain what hes doing. Always courteous and respectful."
penny G. emmett, idaho January 13, 2023 "I recommend TML to everyone, because of their excellent service."
willard W. boise, idaho January 07, 2023 "Very good service and technicians were knowledgeabe and courteous"
jeffrey P. boise, idaho January 07, 2023 "Great job as always for the entire customer experience (scheduling, proactive communication, technician advice/competence and follow up). We have experienced issues in our home (3 years old and 2nd owner) year with original plumbing (leak behind walls) electrical (GFI) and garage door (almost fell off due to bad installation) contractors/installers but we have had a good experience with TML and this has also been validated from others in the Boise area."
anne W. boise, idaho January 07, 2023 "I have had great results with the technician teams and the office staff are aleays flexible."
suzanne C. nampa, idaho January 06, 2023 "Heat went out, they had someone out by noon. Luckily they had the part in Boise and had it delivered to the tech here in Nampa."
bob R. mountain home, idaho January 06, 2023 "TML always arrives on time for the appointment or if running late calls to let us know."
jean S. nampa, idaho January 06, 2023 "Good service, technicians took time to provide good information"
bill S. boise, idaho January 06, 2023 "TML reps were both courteous and businesslike. Chad, salesman, stayed on top of installation."
patricia P. boise, idaho January 06, 2023 "Tml and the former owner (s) have been my service for many years. I have a aintenance plan, so I don't have to remember to have my airon and furnace checked by my self. They clearly explain what they are or have been doing in my home and make suggetions forom time to time. This is for 49 years."
richard C. boise, idaho January 02, 2023 "Very polite, talked me through what they were doing, and also mentioned by new water heater had water marks down the side that might be concerning since it was replaced in August."
suzanne C. nampa, idaho January 01, 2023 "Heat went out- they were out by noon to get a long time standing customer help. Greatly appreciated!"
john H. boise, idaho January 01, 2023 "The Technicians are well trained and professional, but recently the office has not coordinated appointments as well as they have done in the past. They no longer call to set up annual Heating and Cooling appointments as they have in the past and they no longer call the day before to confirm an upcoming appointment. Additionally, we had an appointment to have our ducts cleaned in September 2022, the morning of that appointment I called to confirm (because I had not heard) and was told that their equipment was down and that they would reschedule ... that never happened so I have gone with another provider."
john D. boise, idaho December 30, 2022 "Was impressed that serviceman cleaned my cold air return vents without my asking him to."
pat M. boise, idaho December 27, 2022 "I'm paying for a high tech, efficient system and I've got much less. The technicians say we should do this or that and then do some Micky Mouse change. Right now I don't have to put the butter in the refrigerator as it stays quite solid on the counter."
dave L. eagle, idaho December 24, 2022 "Service was excellent but $321 was a bit much for an igniter, a tiny item, easy to install. I'm sure someone would have done it for less."
dave S. middleton, idaho December 23, 2022 "We are very happy with our furnace, the maintaince program, office staff and the technicans that we interact with"
janet S. boise, idaho December 23, 2022 "The techs are great - my problem is the phone - if you get the local num you are fine - if not forget it"
william S. meridian, idaho December 22, 2022 "The service provided was as advertised, and the technician was professional."
kipp B. boise, idaho December 19, 2022 "When I made the appointment several months ago, the schedule it for 2023. I waited the entire timeframe before someone called me to fix the problem"
liz R. meridian, idaho December 18, 2022 "Your technician, Jorden, was professional, friendly, got the job done well."
diane B. boise, idaho December 17, 2022 "Any time I have an issue with my furnace or air conditioning, TML makes an effort to get to my house and fix the problem. The technicians are always personable and friendly."
ted S. nampa, idaho December 15, 2022 "Convenient and keeps us up to date with heating and cooling systems."
kari F. star, idaho December 13, 2022 "Friendly and professional service - no matter who comes out to my house. Every employee is informative and not pushy at all. Never in a rush, I always feel like I am the priority."
duane T. payette, idaho December 11, 2022 "The technicians are always polite and do whats needed. We had to call TML after hours a few days ago and the technician came and was so polite and took care of our problem."
mary waugh W. kuna, idaho December 11, 2022 "Needed evening services and was very happy with the tech and his knowledge and eagerness to get my furnace running."
kathy B. meridian, idaho December 10, 2022 "You have not lived up to the terms of our contract. We have called many times with concerns and you have not provided reasonable answers."
ted S. nampa, idaho December 10, 2022 "Its so helpful to have scheduled checkups so we dont forget. Over the years weve received good reliable advice and service"
judy C. boise, idaho December 10, 2022 "Your technicians were very polite, informative and thorough as they carefully checked my furnace."
kipp B. boise, idaho December 10, 2022 "Scheduling was horrible. They scheduled me for the wrong year. And I scheduled my appointment 3 months ago."
robert V. boise, idaho December 09, 2022 "Efficient, professional. Most of the technicians are quite good. If I remember then names correctly, it was Joshua and Jim. Both are excellent."
martha H. boise, idaho December 09, 2022 "TML provides consistent, reliable and professional high-quality service."
althea S. middleton, idaho December 08, 2022 "John was professional and knowledgeable, highly recommend!"
gina C. boise, idaho December 08, 2022 "The guts only wanted to make a sell. Didnt really discuss the suggested actions from the tune up. They didnt have the correct size filter, so promised to come back with one in a couple of hours. They did NOT! Left me without a filter ??"
richard B. nampa, idaho December 08, 2022 "I've had a good relationship with TML and its staff since moving into the house 12 years ago. That's important to me."
henry A. boise, idaho December 03, 2022 "Project not complete at this time. Part ordered is #3 and the furnace was just installed a couple years ago by TML."
patricia S. boise, idaho November 30, 2022 "Very late with our prepaid spring service and fall service."
susan R. boise, idaho November 30, 2022 "The maintenance was done quickly and unobtrusively. When he finished his work, he explained everything that was completed to our satisfaction."
pat D. boise, idaho November 30, 2022 "I got good info on the phone from Stephen to help me diagnose issue. The dispatcher was able to get me service quickly. The technician, TJ, was efficient, personal and effective!"
rick N. boise, idaho November 24, 2022 "Im tired of constantly being badgered to buy a new system. Please just perform the service and make recommendations, if Im not interested, let it go. The tech recommended replacing the condensate pump and quoted a price of over $400. I bought one on Amazon for $50 and replaced it myself in 10 minutes."
pat H. meridian, idaho November 23, 2022 "I w have been with TML for years. The quality of service this time was way below the quality I have received in past. The one tech was rude. He main interest was telling me how wrong I was and more interested in salting than do service on my furnace. Also promoting his floor coverings business he was starting"
william R. garden city, idaho November 23, 2022 "If anyone asked I would relate our experience with tml"
pat H. meridian, idaho November 18, 2022 "Im requesting that the service rep that came out not be send out to me again"
ken K. boise, idaho November 17, 2022 "I requested a TML visit to check my garage area (furnace, water heater) after an unexplained CO alarm. TML arrived that evening (Nov 15), and Jordan verified there was no gas leak or exhaust issue, also checking the furnace was working properly.Great Work, TML. Professional & friendly response appreciated."
janet O. nampa, idaho November 13, 2022 "We were pleased with the service and technician. He seem to be knowledgeable and he was very courteous."
derek&amy P. caldwell, idaho November 13, 2022 "Bryce does an amazing job EVERY time he is here to service our AC and furnace and makes TML look stupendous!!!"
marilyn N. middleton, idaho November 11, 2022 "They found all the little devils in the details of my heating system and fix them,, they are honest and reliable and quick,, I like that!! Thank you TML service experts!!??"
maureen B. boise, idaho November 10, 2022 "I feel the services and products received over the past 20+ years have been excellent quality."
vicky P. boise, idaho November 09, 2022 "Technician left our furnace leaking, when it was not leaking water when he arrived. Josh also said I need a $773 motor/bearings. I would like another technician to service my furnace on 11/10/22. Thank you."
shelley C. meridian, idaho November 09, 2022 "You just put a new heater in next door, due to pur referral. They called and ask who we use and I gave them you number."
lysa&jerry H. star, idaho November 08, 2022 "I will most definitely recommend TML to friends and family."