TML Service Experts Reviews

"Jordan was competent, knowledgeable and informative when I asked questions. He did a great job of explaining!"

"Bryce is so amazing. he goes above and beyond to take care of you."

"Been a customer of TML for 30 plus years and been very satisfied with their services."

"The appointment I had scheduled in December was postponed. The furnace started acting up and I was afraid I'd have to replace the thermostat or worse. The problem was resolved with the regular cleaning and the program on the thermostat was updated. The technician didn't say anything about replacing the system, which was a constant refrain this past summer."

"Reliable, knowledgeable Do try to upsell"

"Friendly, honest, did a complete and comprehensive job, had a few good ideas"

"professionalism"

"Constant communication and updates on service call"

"Knowledgeable techs"

"Quick and courteous work"

"Technician knowledgeable, courteous, friendly"

"Professional, timely, effective and friendly"

"I have been a customer for many years; that alone tells you I highly recommen you."

"The servicemen are fantastic, courteous and very conscientious about my home and their efficiency and servicing my furnaces."

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"tech did a great job"

"TML is always on time and best customer service. You are a very lucky company to have TJ as one of your techs."

"Very professional, answered any questions I had."

"John my service tech is always so professional and takes his time to explain what hes doing. Always courteous and respectful."

"I recommend TML to everyone, because of their excellent service."

"Was on time and quick"

"Good product, knowledgeable techs"

"Bryce is always efficient and professional and trustworthy."

"Great service. Great technician."

"Very good service and technicians were knowledgeabe and courteous"

"Great job as always for the entire customer experience (scheduling, proactive communication, technician advice/competence and follow up). We have experienced issues in our home (3 years old and 2nd owner) year with original plumbing (leak behind walls) electrical (GFI) and garage door (almost fell off due to bad installation) contractors/installers but we have had a good experience with TML and this has also been validated from others in the Boise area."

"I have had great results with the technician teams and the office staff are aleays flexible."

"Heat went out, they had someone out by noon. Luckily they had the part in Boise and had it delivered to the tech here in Nampa."

"TML always arrives on time for the appointment or if running late calls to let us know."

"Good service, technicians took time to provide good information"

"Great service."

"TML reps were both courteous and businesslike. Chad, salesman, stayed on top of installation."

"Tml and the former owner (s) have been my service for many years. I have a aintenance plan, so I don't have to remember to have my airon and furnace checked by my self. They clearly explain what they are or have been doing in my home and make suggetions forom time to time. This is for 49 years."

"Fast, efficient and thorough."

"Very polite, talked me through what they were doing, and also mentioned by new water heater had water marks down the side that might be concerning since it was replaced in August."

"Heat went out- they were out by noon to get a long time standing customer help. Greatly appreciated!"

"A level of excellence in all your service personnel."

"The Technicians are well trained and professional, but recently the office has not coordinated appointments as well as they have done in the past. They no longer call to set up annual Heating and Cooling appointments as they have in the past and they no longer call the day before to confirm an upcoming appointment. Additionally, we had an appointment to have our ducts cleaned in September 2022, the morning of that appointment I called to confirm (because I had not heard) and was told that their equipment was down and that they would reschedule ... that never happened so I have gone with another provider."

"Satisfied"

"Prompt Reliable Service"

"The great techs"

"trusted service, friendly, helpful personnel"

"Was impressed that serviceman cleaned my cold air return vents without my asking him to."

"Very knowledgeable and friendly"

"They were friendly, and thorough."

"Tech was very professional and personable."

"I'm paying for a high tech, efficient system and I've got much less. The technicians say we should do this or that and then do some Micky Mouse change. Right now I don't have to put the butter in the refrigerator as it stays quite solid on the counter."

"Promt friendly professional service"

"Service was excellent but $321 was a bit much for an igniter, a tiny item, easy to install. I'm sure someone would have done it for less."

"Friendly professional service"

"TML always responsive and thorough"

"We are very happy with our furnace, the maintaince program, office staff and the technicans that we interact with"

"The techs are great - my problem is the phone - if you get the local num you are fine - if not forget it"

"Very good service"

"Great serviceothers could enjoy"

"The service provided was as advertised, and the technician was professional."

"Always on time, fast and friendly"

"When I made the appointment several months ago, the schedule it for 2023. I waited the entire timeframe before someone called me to fix the problem"

"Superb customer service by the technician."

"Your technician, Jorden, was professional, friendly, got the job done well."

"Prompt arrival and quality repair when needed"

"Very timely, efficient, and friendly"

"Any time I have an issue with my furnace or air conditioning, TML makes an effort to get to my house and fix the problem. The technicians are always personable and friendly."

"Very pleased with your service."

"Convenient and keeps us up to date with heating and cooling systems."

"Always on time and do the work well."

"Tech explained the work done and future needs"

"Friendly and professional service - no matter who comes out to my house. Every employee is informative and not pushy at all. Never in a rush, I always feel like I am the priority."

"The technicians are always polite and do whats needed. We had to call TML after hours a few days ago and the technician came and was so polite and took care of our problem."

"Needed evening services and was very happy with the tech and his knowledge and eagerness to get my furnace running."

"You have not lived up to the terms of our contract. We have called many times with concerns and you have not provided reasonable answers."

"Its so helpful to have scheduled checkups so we dont forget. Over the years weve received good reliable advice and service"

"Way too high prices of parts."

"Your technicians were very polite, informative and thorough as they carefully checked my furnace."

"Scheduling was horrible. They scheduled me for the wrong year. And I scheduled my appointment 3 months ago."

"Efficient, professional. Most of the technicians are quite good. If I remember then names correctly, it was Joshua and Jim. Both are excellent."

"TML provides consistent, reliable and professional high-quality service."

"John was professional and knowledgeable, highly recommend!"

"TJ is efficient, knowledgable, friendly"

"The guts only wanted to make a sell. Didnt really discuss the suggested actions from the tune up. They didnt have the correct size filter, so promised to come back with one in a couple of hours. They did NOT! Left me without a filter ??"

"Bryce is very knowledgeable and honest."

"I've had a good relationship with TML and its staff since moving into the house 12 years ago. That's important to me."

"Always do a good job"

"Project not complete at this time. Part ordered is #3 and the furnace was just installed a couple years ago by TML."

"Very late with our prepaid spring service and fall service."

"The maintenance was done quickly and unobtrusively. When he finished his work, he explained everything that was completed to our satisfaction."

"On time. Expertise."

"I got good info on the phone from Stephen to help me diagnose issue. The dispatcher was able to get me service quickly. The technician, TJ, was efficient, personal and effective!"

"Excellent Service"

"Very friendly, professional, informative and helpful."

"Excellent job"

"Im tired of constantly being badgered to buy a new system. Please just perform the service and make recommendations, if Im not interested, let it go. The tech recommended replacing the condensate pump and quoted a price of over $400. I bought one on Amazon for $50 and replaced it myself in 10 minutes."

"Customer Support"

"I w have been with TML for years. The quality of service this time was way below the quality I have received in past. The one tech was rude. He main interest was telling me how wrong I was and more interested in salting than do service on my furnace. Also promoting his floor coverings business he was starting"

"If anyone asked I would relate our experience with tml"

"Technician was punctual, courteous and professional."

"fast courteous, explained filter issues to me"

"Good customer service and professionalism"

"Answer questions in a way that teaches"

"Incomplete tune-up service. Didnt give inspection report."

"Im requesting that the service rep that came out not be send out to me again"

"I requested a TML visit to check my garage area (furnace, water heater) after an unexplained CO alarm. TML arrived that evening (Nov 15), and Jordan verified there was no gas leak or exhaust issue, also checking the furnace was working properly.Great Work, TML. Professional & friendly response appreciated."

"what other people do is none of my concern"

"I just recommended TML to my family"

"Very efficient and polite."

"We were pleased with the service and technician. He seem to be knowledgeable and he was very courteous."

"Bryce does an amazing job EVERY time he is here to service our AC and furnace and makes TML look stupendous!!!"

"You are prompt, knowledgeable and nice. Never pushy."

"They found all the little devils in the details of my heating system and fix them,, they are honest and reliable and quick,, I like that!! Thank you TML service experts!!??"

"Service representative that came out was great."

"I feel the services and products received over the past 20+ years have been excellent quality."

"Polite, prompt and respectful."

"Technician left our furnace leaking, when it was not leaking water when he arrived. Josh also said I need a $773 motor/bearings. I would like another technician to service my furnace on 11/10/22. Thank you."

"You just put a new heater in next door, due to pur referral. They called and ask who we use and I gave them you number."

"Very pleased with the service"

"Overall great service and knowledgeable technician"

"I will most definitely recommend TML to friends and family."

"We have used TML for several years and have always been satisfied with their service."

"Ive been having TML service my HVAC for over 20 years. I trust them 100%."

"Like the companies employees!"

"System we purchased is great & getting maintenance done has been easy to schedule & get done."

"They tried to get me to purchase things i did not currently need. they were pushy about it. They were grossly over priced. i feel they tried to take advantage of me.. $600 dollars an hour is grossly over priced. I am very tiredof being an older single woman and have every repair person out there price goude me and try to take advantage of me.. I asked fo ran itemized invoice i still have not recieved.. Itemized price of the part, driving fee, step onto my property, cost for time worked, discount for warranty part, discount for maitenance program. I am verty disapointed in the furnace i was sold it is five years old and falling apaart. I was told i needed a new air conditioner. later to find out they could take the old freeon out and put the new chemical ininstead. Very sad to see a good company become a really bad one in stiff competition with Right Now. I am currently looking for a new company. the technician seemed ok."

"Can always count on the TML team to be here as expected, find the problem and get it fixed. Jacob was super!!"

"Josh Ricketts did a great job."

"Excellent service"

"Your tech was very prompt and helpful"

"Technician was very thorough and understanding of our issue."

"Heater stops running every year until serviced. Filters only available online. Highly unsatisfied with the product."

"TJ provided excellent service in a timely and honest way."

"Problem was fixed quickly. Technician was professional and friendly."

"I already submitted my review on the day of the service. It was submitted through Google Review so I will not redo this review again."

"The team sis a very good job and were friendly and yet serious to get the work completed. They communicated with one another great."

"Fully Satisfied"

"Quality product Knowledgeable representatives The installation went well and was able to help me by providing a reference to a electrician when I discovered an electrical deficit when need to be resolved and then double checked after this work was completed. The checklist / system was checked on and instructions/ information was provided. Yeh Jerry, Kylas, and Jesse"

"Courteous professional service, quality work, punctual, and reliable!"

"Arrive on time. Explain issues if any. Joshua was very good."

"TML earning way back given very bad experience with the water heater"

"I have always received good service!"

"Professional, knowledgeable, friendly technician. However I wasnt aware that the cost of the filters had tripled until after I said to put a new one in!"

"Working under very cramped areas, the workers were very pleasant and helpful."

"TML has always provided excellent service."

"The last two service calls have been a disaster."

"I would feel that since my experience was good theirs would be also."

"Friendly service"

"Because of your service guy Bryce."

"The only issue I have is having to remind you folks that I need filters or that the water heater needs to be flushed."

"TML is more expensive than some other heating and air conditioning companies."

"Fast and Friendly service. Very professional and seen like fair pricing."

"Excellent timely service and going above and beyond like changing my filter for me and taking time to explain all of the cryptic numbers written on the inspection form."

"Professional service"

"TJ - friendly, considerate, skilled, etc."

"Very efficient young man through in his inspection and explanation of minor repair. Very personable and pleasant."

"Professional Service at competitive price"

"Scheduled appointments have been canceled multiple times. We have a maintenance membership and like to stay updated on seasonal maintenance. That didn't happen this year."

"Consistent, reliable, on-time service with good communication"

"They have always been good on making sure I understand what is happening and how they fixed it. Been prompt and efficient"

"It's just not something I discuss with friends. If the subject does come up, then I would recommend TML."

"Their staff are friendly and thorough."

"Your agent's visit was timely, and he was most professional and courteous."

"Had TML services for years. If I wasn't satisfied with them I would get a different service. All responding service representatives have been knowledgeable, courteous and professional."

"Always friendly, punctual and get the job done"

"Very effecient, friendly service"

"was very happy with the work"

"Good service. Good value."

"Always have taken care of us for many years."

"Bryce knows what To do every maintainer and does not sell us anything we do not need."

"Bryce treats us like Family, and we never feel taken advantage of by your company or its staff."

"They have always fixed any problems that I had and were always telling me how everything was"

"Your technician was excellent. He walked me through what and why he did what he did to my heating system. He cleaned my return vents and parts of my heating system."

"Excellent, professional and timely service."

"Quick response to my urgent service request."

"Clear communication, very punctual"

"I have a yearly check up on my furnace and my air conditioner. They always come when scheduled and call me 30 minutes in advance to alert me that they will be there soon. They checked out my furnace, told me that I had a small issue, which they fixed. Let me know that in the future there is something that might go out. My furnace is very old."

"Bryce ALWAYS gives us great service!!"

"They did a great job"

"Satisfied with the results"

"Good, prompt service every time"

"The service rep.did a great job,checked all the vital parts.When he was finished he went over his findings. Very good tech."

"Great pr / and took time to inform me of other problem / like the leak in my plumbing behind the tankless water heater"

"Technicians could have been dressed more professional. Dont like sales pitch"

"Bryce was thorough and went out of his way to make sure our equipment is working to it's full potential"

"Quick service, honest techs"

"Have used TML FOR YEARS AND ALWAYS GET GREAT SERVICE."

"Efficient and fast."

"Professional service at reasonable price."

"You were able to fix an issue a couple of winters ago in an emergency situation. That convinced me to sign up for your ongoing maintenance. HOWEVER, since then, scheduling this maintenance and your technicians arriving with the correct tools to complete the job has been challenging... and frustrating to me. 2022 AC annual service being scheduled in September (end of summer?), asked for a measurement of air flow at a few vents in the house at time of scheduling, yet technician arrives and cannot measure the airflow --- does not have the air flow monitor??? Technician tells me that the office will schedule out someone that can measure air flow... has not happened yet. Heater service some time ago --- technician recommended a combustion analysis, yet service tech that can do that is usually not available. Service technicians are always professional and efficient."

"Bryce went above and beyond to make sure our equipment was working to it's full capacity"

"Literally decades of overall satisfaction with TML / Service Experts"

"Service person was very professional and very thorough."

"I have relied on TML since 1991 to install and service my furnace/AC."

"Friendly and efficient."

"The service guys were on time, polite, and unintrusive. They accomplished everything I asked for, including replacing the UV anti-bacterial bulb."

"Two words. Dependable - reliable"

"Always happy with the service done."

"Courteous, considerate of needs. Even thought the work was delayed all summer due to scheduling and existing jobs, Joshua was as responsive as he could be."

"great communication and always on time to scheduled time"

"friendly, careful, thorough"

"Very efficient, great people, great p r,"

"Ive had good follow up with the routine service visits."

"They are always prompt, courteous and professional. They take very good care of our HVAC system."

"Very polite, did a good job"

"everything was completed in a profesional manner"

"Little gal did a great job and was so easy to work with"

"Kim was not ready to work solo in the field. Left can of wasp poison outside on rocks, just tossed hose onto wall holder, did not initiate coolness check inside and tried to put a different filter that was too big into motor."

"Friendly pros who answer questions and get the job done! I've been with TML for over 9 years. You are my go to guys!"

"The technician sent had been a commercial/industrial tech employee, so he really knew his "stuff.""

"The service technicians are always helpful, pleasant, and thorough."

"Efficient"

"They are efficient & very polite"

"I've used TML several times to have my dryer vent cleaned. We recently moved to Avimor Community and wanted the dryer vent cleaned in our new home. Our technician, Jordan, was excellent. He called to let me know he would be to our home in 15 minutes and exactly 15 minutes later he arrived. Jordan was very thorough, extremely polite and conscientious. He kept us informed on the progress and did an excellent job on cleaning up when finished. I highly recommend him!"

"TML has been great to work with."

"I have had only good service from TML."

"Personable technicians that answer all my questions and provide excellent service"

"Always great friendly service. Been that way since 2013!"

"TJ kept me informed and was here when he said. Very good guy."

"Should have been here in June."

"TJ was great and very efficient and put up with my dog"

"worked hard and got job done but not finished"

"They provide quality work and come through when they are needed."

"courteous efficient service."

"The technicians come on time, explain things well and do a good job."

"Agent was friendly and above all,was knowledgeable and gave me several appreciated tips."

"Tech's are always punctual, knowledgeable and thorough."

"answered all my questions"

"I signed up for the yearly plan, because the technician said everything would be taken care of (including filters). The Plan apparently doesnt cover 4 inch filters, but the whole reason I signed up for the plan was so that I didnt have to worry about anything. If the service expert had asked, I would have gladly paid a little extra for them to install the larger filter. Instead, I had the service expert leave me a note telling me that I needed to change my filter. Not good help or value."

"been with TML for years..... frustrated that the last couple of years it takes 3 appointments to get the service job done. seems that the company beginning to have a lot of employee turnover- used to have the same techs year after year."

"Josh was very informative and took his time to explain to me lots of things in a way so that I could understand easily even that I am not an expert!"

"Great service & professional service guy"

"never had a problem with TML"

"A/C System has had problems for several years (leaking refrigerant)"

"The tech was great. Explained all and gave recommendations. He was quite thorough"

"Serviced the unit twice with the solution to replace the broken blower motor. Blower motor works perfectly and no issues after the first service. Will be reporting to BBB"

"I love working with you guys. Your customer service is great! Your technicians are very polite and knowledgeable. It feels like you let family in your door rather than a stranger."

"Fast, efficient, effective, friendly, highly competent"

"TML TECHS HAVE ALWAYS BEEN PROFESSIONAL AND COURTEOUS WHEN DOING MAINTENANCE ON OUR EQUIPMENT. HAVE HAD NO PROBLEMS WITH THEM."

"none"

"Techs always helpful and knowledgeable."

"Satisfied with the service"

"None"

"TML has changed through the years."

"Initial diagnosis was incorrect. The hopeful fix was not discovered until the second site visit which is delaying the solution and causing us grief"

"Took several phone calls and emails to line up a simple gas line pressure check. Took the tech 10 minutes to tell me it failed the pressure check. Never had any follow up from TML to help solve the gas line leak issue. Just take the money and run."

"attentive to detail; good explanations; considerate;"

"TECHS ARE ALWAYS COURTEOUS AND PROFESSIONAL. WORK IS ALWAYS COMPLETED IN A TIMELY MANNER AND NEVER HAVE WE HAD TO HAVE REDOS."