TML Service Experts Reviews

"Tech came with no computer tablet, wore no booties, service lasted less than 20 minutes, service date was not written on the furnace, no paperwork was given to us after the service, my wife did not feel comfortable with tech, Normally we have enjoyed the personnel and appreciated TM,L but not this time."

"Heating system no longer functions properly after routine TML service. Technician left us with the furnace not working and the house cold. One week later, house is still cold and furnace not functioning as it as prior to routine seasonal service."

"The technician was very thorough and checked my furnace carefully."

"Tried to convince me my heat exchanger is showing signs of wearing out. No it isnt. After almost 15 years with TML I will search for a different company now."

"Because of his professional qualities."

"On time, efficient, explained everything tonyd"

"Tech was extremely thorough"

"Calvin answered all our question fully and was very helpful. David W. and Devin T were very professional and kind."

"very thorough and detail oriented- took the time to explain and draw heater data."

"Very nice guy did a great job and showed up on time and was quick and thorough"

"Very good Customer service!"

"Honesty"

"Brett arrived on time. He introduced himself and identified the purpose of his visit. He answered all of my question to my satisfaction and appeared to be very knowledgeable of the job for which he was assigned. He was courteous and respectful of us and of our property. He provided helpful suggestions regarding the maintenance of our HVAC equipment."

"The technician was very thorough."

"Anthony was professional and did a good job with our winter maintenance."

"Jeff was very professional, helpful, and answered our questions. Thanks Jeff."

"Kirby was extremely thorough, more so than most previous Techs. Spent time adjusting gas so that we got the most heat difference at the vents."

"On time, friendly, helpful"

"Very informative when I had a question. Also friendly personality."

"He performed the difficult task of installing a new fireplace log set. He was helpful in explaining what had to happen to make this insert work for us."

"I was contacted by TML to schedule an appointment but for some reason the time I was given didn't actually get scheduled. When the tech didn't come I called. The Customer Service Rep was great and got a tech scheduled that afternoon. It was frustrating but I appreciated that it was resolved quickly."

"was very professional, and new what he was doin g"

"Great tech and super informative and friendly."

"Very knowledgeable. Explained findings thoroughly. Did not vacuum off the air returns as has been done in other visits. Unable to look at the air return unit as I requested when making the appointment but did explain that the testing results showed that it was intact and had not become disconnected as it had a few years ago."

"Brice is very knowledgeable and personable. He makes me feel very assured my system wii keep on going for many more years."

"Always thorough, always professional"

"Great job, both you guys! Both folks got right on the task, and were very thorough. Since one was training the other, it took a little more time, but was not a problem. I appreciated the fact I was not made to feel bein "upsold," rather just informed of options available."

"Brett was friendly, professional, knowledgeable and courteous."

"He was very friendly and professional"

"Very knowledgeable and courteous. He answered all our questions."

"Your two technicians were polite friendly and informative"

"Anthony was on time and worked quickly to finish the maintenance on our furnace."

"Bryce represents your company well"

"Ken is knowledgeable and professional. He explained in detail the issues and remedies."

"Bryce Armstrong was quite wonderful, fully competent and went the extra mile. He is #1 when it comes to oil furnaces. His young assistant, Devin, who laid the copper oil line, was very pleasant and a good asset to your business. Very very pleased with their Service."

"Cody was quick, explained salient points on what was being inspected and why, and offered a future solution to the low humidity in my home."

"Mr. White was very polite and very knowledgeable."

"polite, prompt and good communication about process"

"He did his job without any problems."

"service techs were wonderful"

"Technician came across to me as an honest individual who was just not there to sell me parts I might or might not really need."

"Because of the service that Bryce gives us."

"John has come out to our house before to service our furnace. He's always good at communicating what he's looking for and telling us what changes he's made if any."

"He fixed the issue"

"Well deserving."

"Anthony was experienced and Thorough . He explained every thing he was doing to my furnace. He did a fantastic job."

"He was on time. He explained what he did. Been with TML a long time."

"The technician was very thorough and knowledgeable."

"Bryce is always very courteous and efficient."

"Extremely knowledgeable, on time very friendly and had some very helpful tips."

"BRYCE ARMSTRONG DOES A FINE JOB"

"Ryan was on time and VERY polite and knowledgeable"

"Very helpful in a short time frame"

"Efficient, explained what he did"

"The technician broke it and he fixed it. We are very satisfied with the service and care we received."

"I was thrilled your technician came early! I'm not a big fan of "windows" so when he came early, I was happy. I also give Robert a 10 for the fact he realized he overcharged me and came back to tell me! My husband was in the hospital and I was not paying attention to the cost- just getting it done, but Robert had the integrity to see the error and correct it. Very classy! I'm a forever customer now! (My heating system and fire place run perfect...that helps too ;-)"

"Ken was professional, knowledgeable, willing to explain details, worked efficiently. Thank you!"

"The technicians were very through and did the job in a timely manner, very personal young men"

"veteran technician is the only reason I am staying with TML at this point. Now that Rossen Bankov has left, I am concerned about the future with TML."

"Great listening skills and we discussed it all first and then at the end."

"Jake was very professional"

"I have used TML now a handful of times and everytime I am pleased. Yesterday my technician was John Lehman and he was fast and efficient . He also talked to me about some replacement options but wasnt pushy like a used car salesman. If and when my equipment goes out TML will be my 1st call."

"A filter was requested and it was provided"

"Brice, service tech is always pleasant and very meticulous about checking our furnace/heating pump to ensure it is in good working order for the the winter."

"The technician really didn't introduce himself or give me his card and I can't read his signature on the paperwork. He also didn't put booties over his shoes and I had just told him I had had the carpets cleaned."

"The service providers of TML are always professional and John was no exception."

"Tech was knowledgeable and personable."

"Professional, explained what he was doing and he listened to me"

"informative and pleasant"

"Bryce Armstrong is very knowledgeable, professional, efficient, personable and polite."

"He did a good job"

"Very satisfied"

"Bryce is the best!"

"No problems"

"Ken spent the time to help me with suggestions to a problem regarding my furnace and water heater that I had been thinking about for several years. He really went above and beyond to do this."

"Bryce was very professional, friendly, and thorough."

"Your tech was very cordial, knowledgeable."

"on time service"

"Nice man"

"I appreciated that the technician told me about the service program. I try to stay on top of maintenance, and I was especially appreciative that there was no service fee for yesterday's service for signing up."

"Tech performed services very professionally."

"The tech was very friendly. I didn't watch what he did outside so I can't be sure of what all he did to the unit. He wasn't out there very long. I watched the guy last year and he took everything apart and was very through."

"Excellent service. Very knowledgable tech.."

"gentleman was very thorough explained everything to my wife"

"We always ask for Bryce because he is so professional and I can trust what he says."

"Jake was efficient and complete in his Service. We had a visiting friends dog here that day a Doberman who has recently lost his master to cancer. Jake was kind and tried to show Oz kindness and understanding."

"Don't appreciate "sell" tactics forced on your technicians. Anthony was very polite about this, but every time someone shows up here I feel as though someone is trying to dip into my wallet."

"Reliable and knowledgeable"

"Technician noticed my gas use was higher than instruments indicated it should be, so he took the time to ensure that my system was back in line for both speeds."

"He solved a problem that has been on going since the installation of the new system."

"He didn't pressure us to upgrade equipment just because we have an old system, which some TML techs started talking about years ago. We told him we wanted to keep this system until it is too expensive / not smart to repair and our reason for that and he respected that!"

"James was great. We returned home from a trip to no heat. He came at an odd hour and fixed us. ??"

"I was satisfied with the person who performed the routine maintenance on the heating system. I was totally dissatisfied with a guy named Tony who was supposed to come to the jobsite and give me a bid to extend the heating/cooling ductwork into an adjoining room. As a result I don't want anything to do with TML in the future."

"He did his job and was done at a good time"

"He called before he arrived and was on time. Very polite and professional."

"Jeff took the time to explain the meaning of each adjustments he made to our heater and how its tuned."

"You started servicing our home in Feb. 2018 by doing the AC in the Spring, which makes sense. Then you serviced the furnaces in Aug of 2018 and again in Jan of 2019. So you didn't service the AC when you should have. In addition on every visit I can count on your service technician trying to sell me something that isn't needed. I fell for it once in Aug 2018 when I let him flush my water heaters. They didn't need it and it could have easily been determined by draining just a little water from the tanks. I've since checked with a plumber who confirmed that you only need to drain a little to know if the water heaters have sediment in them. Every time you come it's something different and the technician always proposed something that is $100 to $300. I don't trust you anymore to be telling the truth. Also, on the last visit the technician left a tool that is expensive to replace. I called TML and notified you of it but doubt that the person taking the message ever passed it on to the technician. I never got a call back or had anyone pick up the tool."

"Fast , friendly, competent."

"Michael was professional , technically competent and thorough he walked up through the process, worked efficiently and cleaned up after himself. He did contact the home office at our request for an estimate and site visit to help us understand how we might efficiently heat a section of our garage. Unfortunately, no one has ever followed up on that request. NOT his fault but a call back in 2 weeks(we are unavailable in the interim) would be appreciated. 805 801 0425"

"James did a great job. I had trouble with the scheduling as the dispatcher did not assign Jim L, the senior technician they had promised. Also the dispatcher missed the fact that I had two appointments for home and rental and assigned 2 different technicians instead of one to do both. I had to place a call to Robert to express my concerns and reschedule so the same technician that did my first appointment could follow me to the second. Not the first time I have had problems with scheduling and dispatching. Compromises my experience and puts the tech in a tough spot."

"I called for furnace maintenance, which I like your company for - I did not like the "hard" sell on other services. It's okay to offer, I didn't call for that."

"Very through recommended have the duct work cleaned replaced the filter and gave a quote of price of duct cleaning"

"Service tech was prompt, courteous, clean, answered questions politely and showed back up today as scheduled."

"Technician was outstanding, the Schilling was a nightmare. I was canceled on Sat Sept 16th, rescheduled for the 18th then nobody showed up. I had to take time off work. Again Ken is a true professional. TML promote him."

"Have never heard back after salesman came to give us a bid. If company didnt want to do job they should have said so."

"explained details vey well"

"James was so polite and answered the questions I had."

"great job will get offer next time you guys come by."

"A pleasant tech provided efficient, competent service."

"Frankly I am tired of getting 2 sets of advice. Some years ago I was told to get an electronic air cleaner, with this new furnace they tried to sell me a filter that release ozone - I said NO, ozone is an oxidizer and is considered an air pollutant. In the recent past I was told to select auto for the furnace fan, save electricity, this last time I was told it was better to leave it on all the time. Lastly, on the door to the air filter compartment is says 20x25x4, so I got a new filter in that size, only to be told it won't fit, so I had to buy a filter from the service guy, and it was way lower rated than the filter I bought. How come the sign on the door gives me the wrong information - or at best is incomplete information?"

"Efficient. On time. Personable."

"Your tech was great. Your scheduling is terrible. Today my time slot was 8-9 my tech showed up at 8:55. He had to drive from Nampa. The location of my shop where the service was to be done was one block from TML's Garden City shop. What was that about."

"Very through, competent, great communicator, did over sell products, had a personality that made you trust what he was saying."

"because"

"Always great customer service. Technicians arrive on time, and are thorough."

"prompt, considerate,efficient"

"Jeff Frank explains all he was checking and why and then suggested what we needed. He listened to our questions and answered."

"Bryce Armstrong showed up on at my place and in 10 Min. had the problem solved and proceeded to fix it. He was very efficient at his job and never wasted a step while doing his work. He left a very clean area when he finished his job."

"Very good service"

"on time thurough efficient"

"Great customer service.."

"The hinge on my attic door was bent. I called and reported same but no one has called me back"

"He arrived on time, he had the part in hand to replace in air conditioner and was very professional! I had forgotten he was coming that morning and I was just getting up and not prepared for a serviceman. He was very nonplused about and just went about replacing the part in air conditioner!"

"he was very knowledgeable. we didn't know the thermostat had batteries until he showed us, they were in awful shape."

"Tech did a great job fixing my ac, but didnt replace air filters and said didnt have any on truck."

"Ken was great! Performed scheduled maintenance and kept me advised as he was performing his duties. Enjoyed speaking with him."

"Bryce is an amazing service man. He has class and knowledge."

"Jeff is very courteous arrived on time and went right to work. He showed me how to set my thermostat and programed it. I will request him in the future."

"No one seems to be able to appropriate settings for my carrier unit on my brand new house. Youve already had to replace the unit once. Now the new one is making funny noises and does not have a 15-20 degree difference in air coming out. Its not very cool and not a lot of air flow. Someone very experienced in carrier units needs to come out here for everyones sake."

"Ken was on time and very thorough"

"Jeff did an outstanding job. making sure that the gas furnace was in top working order. I would recommend TML/Service Experts to all my friends."

"John assured us he would take care of our noisy 2 yr old A/C."

"TML sent a technician much sooner than we expected to work on our air conditioner. John arrived on time and even though it appeared to be a false alarm, John stayed to make sure it was working properly before leaving. He gave us estimates on the different units as opposed to continued repairs on our 13 year old furnace and air conditioner. No pressure, he just answered our questions. Thank-you TML-"

"John was excellent. Very knowledgeable, friendly and honest."

"Excellent customer service! Ken went above and beyond explaining to me what needed to be done and why."

"Because one of my systems stopped working properly after your tech came out for service. Now I have to pay $84 just to have an on call tech come out again."

"Cody did a nice job. He was kind and thorough and very professional."

"Technician was on time, thoroughly explained the issues, and took care of the problem on the spot."

"on-time, efficient, courteous"

"Cody was very pleasant and personable. He provided the service quickly and efficiently."

"Quickly scheduled, on time for appointment, honest service."

"Tech was courteous, open, knowledgeable. and friendly."

"ROSSEN was very professional and courteous. After doing the maintenance he kept me informed as to the outcome."

"very friendly"

"He went Above and Beyond all the way thru the service"

"Tech was friendly and explained what he was doing, why and made sure I understood"

"Pleasant attitude, polite, appeared to be knowledgeable."

"James was very professional, and extremely thorough in his work. He was very kind also to attend to my perfectionist request to completely clear out any dead leaves and debris inside my AC cage-even though I keep it covered during non-use months. His check-work on the equipment was impeccable, and I felt secure that he had my safety in mind. James B. is a credit to your company and I would highly endorse him. Sorry my review is so late after the fact- email got buried in my in-box."

"Workers found unexpected problems but handled them well and remained until the job was finished. Also did not extend the estimated cost."

"Christopher was a fantastic repairman. Highly trained as well as polite and a gentleman. We would likely continue to use TML because of Christopher"

"Jeff was thorough and personable. He knew what he was doing and his recommendations were sound. I would like having Jeff for future work. Go ARMY."

"arrival on time, service fast"

"Bryce is extremely knowledgeable and takes the time necessary to clearly explain the options and pros as well as cons. In addition, he is friendly as well as professional."

"Personal, informative, knowledgeable"

"Efficient. On time or a phone call. Tidy. Good explanation."

"Friendly and professional"

"Fast, efficient, pleasant, knowledgeable."

"Jake was very thorough and explained all that he was going to do."

"Communicative and responsive"

"They were all very kind and understanding of our situation. They made us feel like we were their only concern."

"He was on time, very pleasant and very efficient."

"Cody was on time. He was very courteous and he checked the air conditioner very carefully and removed a foreign piece that was causing noise to the air conditioner. He explained everything he did and explained what needs the conditioner has."

"Gabe was pleasant, capable, and explained his thoughts & reasonings for the work performed."

"Seems like a lot of work and not much results for the money."

"Ken was awesome. Very knowledgeable and straight forward."

"Ken was very personable. He was honest in what he told us and explained some options. He wasnt pushy!"

"The technician was on time and wore booties in the house."

"Cody was very personable and handled everything very professionally."

"Bryce is best! Very knowledgeable. Great service."

"Jake has serviced at my house before. And has always performed professionally. In fact, he seems to do more than the other techs. I perfer jake from now on."

"I believe the technician did a good job. It's company policy and direction that I have a problem with. Charging $359 to install a blower motor that probably cost TML less than $100, when technician is already on site was excessive. Motor had already been replaced once, and has performed unsatisfactorily since original purchase. A few years ago, a technician told me that they were supposed to "push" the owner to buy parts/upgrades they may not need. This is an upper management issue that needs to be addressed. Profit should come from quality service at a fair price!"

"Professionalsm"

"Tech was on time explained every thing he did"

"Ken was polite, worked quickly, and was very pleasant to talk with. He explained exactly what his task was and then set to work. I appreciated his expertise and information re my air conditioner."

"Very efficient and pleasant"

"on time- knowledgeable- very professonial"

"The service expert was very friendly, respectful and knowledgable. I appreciated how he explained things to me and took the necessary time to make sure things were working correctly."

"I had to ask him to clean up as he left dust particles, nail, screw, chips and dirt on the carpeting--he did then clean up but we still had dust throughout the house"

"He was nice, polite, explained things and fixed what needed to be fixed."

"Friendly, knowledgeable, and informative"

"Because Bryce Armstrong is the best."

"He was polite and took great care in keeping our home clean and a explained everything he did."

"if Bill Henning did not work there I would have fired you. worst service I have ever experienced"

"Professional and courteous service. Answered all questions very well."

"Your representative is punctual, courteous, informative, attentive, does his job in a professional way and is always ready to offer suggestions as to how TML might better serve our needs."

"Technician was very polite, thorough, and informative."

"too much hassling"

"john was very helpful and polite"

"100"

"Servicemen introduced himself and was polite and courteous"

"As usual Rossen was on time and very professional. Very thorough in his work."

"very thorough and professional service"

"Technician was friendly, knowledgeable and thorough."

"Technician was friendly, knowledgeable and did not press me to purchase something I didn't need. Great representative for the company."

"Very prompt and professional"

"Rossen is THE BEST! I have been a customer for years and total confidence in him and his recommendations! I always request him- you are VERY lucky to have him on your staff!"

"Was quick to reply to emails and calls. Able to schedule within a good time frame. Seemed very honest and friendly."

"Technician was very professional, thorough and friendly."

"Technician was thorough and clearly explained the service finding."

"James was really helpful and polite, however, did not have replacement filter on his truck."

"Ken Tokowitz, the technician, was very good. This as well as other ratings are low because of the support service your technicians receive. We have a service maintainence contract that we thought gave us some additional attention. Instead the scheduler tried to reschedule our already set appointment so technicians could work on other customers systems and push us back to a less satisfactory time. We said no. Then the scheduler called to remind us the technician would arrive between 1 and 3 the day of our appointment. Early we had been told he would arrive between 3 and 4. The technician did not arrive until 4:45. We are also very tired of past technicians trying to sell us something all the time. It makes us very suspicious of whether he his telling us the truth. If we didn't have a prepaid contract with you we would probably drop your service right now. It is important to know that the current technician, Ken Tokowitz, is not the problem. He did an excellent job. The problem is with management and the work load put on your people."

"Very informative"

"Technician arrived on time and explained his evaluation thoroughly"

"Always show up on time and get the service done without hassle or delay"

"Brett contacted me before visit to let me know he was running late because of traffic accident; he did this x2 to reassure me that he was not blowing off the appointment. And once he was here he was very willing to explain everything he was doing and what problem areas should be addressed. This was so valuable to me since my spouse is now going thru chemo therapy and Ive had to manage these types of home issues."

"Ryan found the leak everyone else missed for 4 years."

"Problem solved, future work scheduled"

"Brett was very thorough and gave some tips to help in continuing service of our HVAC."

"Excellent technician"

"Just need to put correct size/number of my cleaning filter...changed every 6 months and the full kit changed every year in December. Tech always (not his fault) arrives with wrong size or part."

"Nice helpful people but I want to wait to see how the installation takes place before I give a final judgement"

"The technical checked things that had never been checked before."

"Excellent service, prompt response!"

"courteous and knowledgeable"

"Form from Technician was illegible writing and I can't understand the notes he made. Technician didn't have replacement filter for the furnace."

"He was very through in checking the new A/C that you installed."

"Same as for our other location."

"Ryan is professional and personable. Helpful comments and suggestions."

"Very good work and very pleasant"

"John was very professional and did a very good job at his duties to check our HVAC system."

"Answered all questions, she covers used, very respectful of property as well as homeowner."

"James was polite, efficient and thorough."

"Very professional, friendly and timely. They completed the job in a reasonable amount of time and then discussed what they did. They both did very well!"

"on time, polite, took time to help me with the thermostate."

"He came on time and did a through check on all the equipment"

"I was told I needed a new system and it would have cost me $13,000 so I had another tech look at my system and he said it was fine."

"Professional and friendly tech"

"The work was satisfactory but your technician was unsatisfactory. Jeff Franks found a situation that annoyed him that pertained to the people that rent the downstairs from me. Instead of registering his concern with me so we could resolve it while he was here, he took it upon himself to involve the government agency. Which the agent said was totally unnecessary. Mr. Franks wears a hat claiming army veteran's status. As a fellow veteran of 20 years I would have expected him to give me the respect to discuss it with me. I guess when you buy the hat from the vendor, respect isn't included in the price. So for the aforementioned reason we are terminating our service with TML."

"Very polite and got the job done"

"I had great service, but after it was all put back together I made a comment that TML used to clean my squirrel cage and they don't any more. I was told that is now extra cost. If I would have known I ahead I would of had it done, but I did not want to start over. I guess this fall I'll need it done with my service if I can remember to ask ahead."

"Tech was friendly."

"Bryce was very knowledgeable and pleasant."

"The condition of my A/C was explain to me. He went everything carefully & I appreciate that very much."

"Quick & efficient"

"After the initial walk-thru of our system, the first thing that was discussed by Rich was your financing options. Would have preferred to hear more about his thoughts on system replacement, options, quality of products plus company/technician experience. When he presented the proposal, there were 3 options with multiple stages (21 & 65) & one with a 2-stage. Very high cost options. During our discussions I thought we were focusing on 2 stage systems. Very little was ever mentioned about multiple stages. This proposal along with the initial talk about financing options gave me an impression that the focus was primarily on money & high cost options. Didn't leave me with a very good impression of your company."

"The technician seemed very knowledgeable and fixed the problem."

"I was somewhat frustrated to find out that I probably will need to replace my current furnace and air conditioner. The system is approximately 11 years old, and I was hoping it would last longer!"

"The two guys (sorry, can't remember their names) were both very professional, courteous, and efficient. One was being trained in the vent cleaning operations, and both were knowledgeable."

"Twice we've had TML representatives on site, and both were great, but getting a call back to make the appointment took too long, and I haven't been called since. I told the rep when he was here that I'd like to buy a set of the filters, and he said he'd have the office call me. That hasn't happened. On the last question below, I don't know what other people charge."

"Knowledge , Professional"

"Technician was very knowledgeable."

"He was very thorough"

"I have been using TML for approx 4 years and have been pleased with everyone providing service. Jerry took care of what needed checking for this service call. He always does an excellent job."

"John was very polite and informative."

"They did exactly what they were supposed to do efficiently and on time"

"He did what he was supposed to do."

"Very thorough and informative"

"The tech. Quickly began to work checking furnace and AC. Very proffesional"

"Jeff is very professional and attentive to my questions and concerns."

"On time arrival, excellent items pointed out during the visit that are minor issues but should be addressed"

"Your representative John was very nice and did an excellent job."

"Tech was courteous, on-time, professional and pleasant."

"Bryce is the best, he fixes mistakes that were made by previous companies etc. He is very nice and knows his trade."

"Was told needed a new furnace and was dangerous. Had a second opinion and they showed that was not true and it is still under warranty. Was the video he showed us a fake? Very sad!"

"Technician was very helpful and answered all questions."

"I didn't witness a thorough cleaning of the furnace/blower or washing/cleaning of the outside condenser."

"He was knowledgeable and helpful."

"Very good job, but always room for improvement."

"John was on time, very professional, expertly explained what I wanted to know. let me know services TML offered that may be of interest but was not annoyingly pushy."

"Friendly"

"Very professional and cordial."

"The technician explained exactly what he was checking for and how the furnace scored. He gave me suggestions for things to improve the quality of my air. Very polite and thorough"

"Bryce is very knowledgeable & pleasant"

"Great service; technician was on time, polite and efficient."

"He seemed to be efficient and know what he was doing."

"Personable and efficent"

"He was courteous, answered a question I had and got the job done."