TML Service Experts Reviews

"VERY INFORMATIVE"

"called before service, explained what was going on"

"Techs were very professional and helpful with questions, and seemed very knowledgeable of their job.."

"The technician, Bryce Armstrong, is thorough and expert"

"Ben was great and very thorough I will ask for him whenever I need someone"

"Jesse was very friendly and quick at fixing the problem. He's a keeper!"

"he seemed very honest and realistic. he did not put any pressure or try to over sell."

"He answered questions and gave some great advice. I would like to have him as our service tech again. Can't remember his name and couldn't read it on the invoice."

"He fixed it and it seems to be running fine. Unit was freezing up so I could not restart.."

"They said they figured out what the issue was but I won't know for sure if it is fixed until the problem doesn't reoccur"

"They were very informative every step of the way . They made sure i understood everything has it was happening."

"A few reasons: the quick contact from our local office (Brad) after I contacted the call center; the techs arriving within a couple of hours of my call at such a busy time of year & high needs due to our excessive heat. The thorough identification & repair of my AC problem. Also, the follow-up call from the call center. I am very grateful for the same day service."

"A bit confusing when I called the service number to find out the scheduled technician would arrive and they told me soon. But yet while I was on that phone call they were calling to reschedule as the tech had an emergency call instead. In the end it worked out but seems the two dispatchers are not using same system to check accounts."

"Bryce showed up on time, quickly diagnosed my problem, gave me options and prices if further work was needed, and even took care of a minor problem with insulation on a HVAC duct. What was NOT to like?"

"Very high estimate."

"He had great customer service, and knew what he was doing, unlike other technician's we've had in the past."

"TML people were kind & efficient. Knowledgeable & hard working. This company is fortunate to have employees of this high caliber."

"The tech left without doing what he agreed to do. I will not be using TML for any services again."

"Brice seems to be the only person on your staff that has knowledge of the Geothermal system. He is amazing, and I pray he will be on your staff as long as I am above ground! He figured it out, and it is working perfectly."

"Check everything inside my unit system check the wiring Im very thankful for him my house is cold now.Ill very appreciate what Austin did today .Thank you very much."

"On time and did a good job."

"T J did a great job"

"Arrived promptly (after hours on Saturday), quickly diagnosed and repaired the issue and exhibited a high level of professionalism to restore system function. I couldnt be more pleased!"

"Everyone was friendly and helpful!"

"Timothy was clean,respectful, competent, and logical in his approach & actions."

"Very friendly, didn't mind me tagging along with him and he actually explained what he was doing, why and what everything meant. Bryce was awesome."

"On time, friendly,knew what he was in doing"

"The techs reinstalled our blower incorrectly so now we get to live without AC until they get the correct parts. So much for routine maintenance."

"Technician was professional, courteous, and even fixed the door on my furnace. He called ahead of time and arrived on time."

"Michael and his trainee were very courteous and polite. When he finished servicing the AC unit, Michael asked if I would like to have my water heater drained. I was so glad he asked because I meant to address that when I made the appointment. I also questioned him about the surge on the AC unit when it starts up. He said he had the part in his truck and could install it right away. I was very pleased."

"The crew got all the maple seeds out of my AC system."

"Austin friendly and knowledgeable"

"Austin answered all my questions and gave additional information without me asking."

"He went over the system very quickly and the conversation seemed it was above him to do this service. I have a Carrier system and it seam he didn't like that system."

"Fast, Friendly, Competent service!"

"Pleasant personality Answered my questions and was efficient and thorough"

"He is knowledgeable, helpful, answers my questions. I am impressed by your man."

"Technician called and I was running an errand so we decided I would call him back when errand completed,45 minutes later. I callled him back and left a message. He didnt call back. I waited a couple of hours and called again and no answer. No return call the next day either. We decided to just buy a portable AC unit from Home Depot for our bonus room rather than a mini split unit."

"Bryce is amazing"

"Very informative,"

"They listened to the issues we were having and did a thorough investigation to find all the causes and what needed to happen to fix the problem."

"To begin with, the van was parked in the driveway. I feel that any business should park their work vehicles on the street. I felt like very little was done to explain what was wrong with my air conditioner. The "coolant" wasn't checked to see if there was any in the machine. We were also told that there maybe be a leak, but he didn't know. I feel that we paid for someone to park in our driveway and do very litte."

"Professional and friendly technicians. Answered all questions completely."

"Ben allowed me to ask questions and helped me to understand what he was doing. He didn't push buying a new part and after washing the condenser it worked fine. I realize at some point a new part will be necessary, but appreciated not having it be that day."

"Water heater install was great, but I didn't appreciate getting bombarded during my seasonal AC maintenance trying to sell me a water heater and new HVAC system."

"Very polite and curtious. Explained everything very well"

"Jason was training TJ. They broke my gate and didn't tell me about it."

"Connor was absolutely amazing. On time, listened to all our concerns and was very upfront with everything."

"I got service on my AC the day I called!"

"The TML technician was very friendly and courteous. He asked a few questions and then got to work."

"I specifically requested Bryce Armstrong. You sent someone else. He was fine, but you just ignored my request."

"Mason was very good! Very informative and quickly provided the maintenance service."

"Tech did a thorough job of explaining and showing me issues"

"Mason did a good job he programmed my thermostat to the new modem took him about three minutes. He did a good job knew what he was doing. I was surprised that the whole deal cost me 99 bucks I thought maybe Id get a little discount because Ive been a customer for about 100 years but now I had to pay the full bill.Mason was wonderful I was disappointed in Bob"

"Very friendly and efficient."

"Friendly knowledgeable technician"

"Lee remembered previous visit and was very helpful"

"Steven was the tech. For our last service before the instant one we found him very personable and competent."

"Technician did a very good job"

"Courteous and professional. Would have appreciated paper shoe covers."

"Shane tried very hard to give me a great deal and provide the products and service that I needed."

"Bryce is absolutely amazing and he is the very best HVAC Technician I have ever dealt with in my life!!!"

"Good service - nice people"

"Very professional, knowledgeable & easy to talk with."

"Both furnace and air conditioning was checked."

"When I ask you to service my air conditioner and you also bring a sales rep, you have lost my business and it will be shared across all social platforms. When you tell me I need to spend 20k on a new system but tell me that you haven't even looked at my current heating system where maybe just a new air conditioner is needed, you have lost my business and I will share with everyone I know. When I ask you how can you know, and an arrogant guy says trust me it is 20 years old it needs to be replaced. You have lost my business. When you then charge me 126 and tell me it costs $100 for me to even come out here. You have lost my business and I will share with all of my fellow North End friends."

"Got info instead of a sales pitch."

"Excellent attention to details and most effective resolution path leading to total Resolution of my needs at this time."

"The service man seemed very thorough."

"Our Service Expert was very knowledgeable. efficient. and friendly!"

"Good on installation."

"Professional and knowledgable"

"Bryce was very informative, friendly, and not pushy."

"Techs knowledgeable and efficient"

"Steven arrived early, very courteous and professional and got right to it. Which I appreciate."

"SERVICE TECH WAS INFORMATIVE AND FRIENDLY TO DEAL WITH."

"Professional,competent service. Pleasant to deal with."

"The service tech was very pleasant and quick."

"Jason was polite, thorough and competent."

"Friendly and explained all he did"

"What bothered us most is that the person accompanying the technician took it upon himself to inspect a sample from our water heater without asking us first."

"Not prepared with proper equipment to fix unit."

"Friendly professional service."

"It took 5 trips for the 3 techs to figure out what was wrong with the furnace. Bryce was finally able to pinpoint the problem by calling Lennox."

"Courteous and did a great job!"

"If he had had his COVID vaccination I would have rated him a 10. I would think in your line of business it would be required of your techs."

"The technicians were polite and appeared to be doing a thorough, careful job."

"I was satisfied with the service, but when the bill came, I thought it was higher than I expected and it wasn't itemized, so I didn't really know what I was being charged for."

"Conner did a great job."

"Very friendly and professional."

"Lee is great! He was fast but thorough and gave me some helpful suggestions of things I could add or do to extend the life of my AC. I would only recommend TML to friends and family if they could get Lee to do all of their services."

"Professional, competent and courteous."

"Mason seems to know what he is doing and is willing to work with me. Very friendly and answers all of my questions and listens to my comments. H gives good feedback."

"Before Jason started the service he inquired if the system had been working properly and if we had any problems. He was concerned because he had spent a couple of days last summer fixing problems we had with system since installation."

"I don't remember the technicians name but he was very professional and did a great job explaining everything he did."

"Jason is great and very professional. Gets the work done promptly and efficiently. Called before coming to check if he would be able come earlier than the original appointment, as he was done earlier with the previous Customer. Great Service as always. We always request for him to service our equipment, since the first time."

"The tech (sorry I forgot his name) was very personable, knowledgeable, and efficient."

"Professional and answered all of my questions and concerns."

"Technician Connor is exceptional. Efficient, professional, friendly, happy to answer questions and respectful of the customer's time."

"Very efficient and complete job."

"Good job"

"Professionals every one!"

"Bryce always does a thorough job that I can depend upon. He seems to be the only tech that can clean my tankless water heater & not throw off the timer."

"Steven was friendly, on time, professional, and performed the AC tuneup in a timely manner."

"efficient, explained things very easily"

"Courtesy, promptness, efficient employee."

"Ben was very courteous, professional. He suggested extra things to do, but did not pressure us to do them."

"Lee called ahead of his arrival time. He was very polite, even refused to park in the driveway in case his truck might have an oil leak, Very through in checking the furnace, air conditioner and tankless hot water heater. As I was watching him, he explained everything he was doing."

"This was a WARRANTY repair for faulty building and Im receiving a bill??"

"Everything is back working like it should. Sorry, cannot recall technician's name."

"Fine service"

"Incomplete job. Still waiting for promised thermostat. No word from TML four days later. Told by Shane that Sales Rep Shea would contact me and give me availability of expected Lennox thermostat, or a comparably capable alternative. The Honeywell thermostat that they "had on hand" in lieu of the promised does NOT allow for both min and max temp AC/Heat settings at the same time, as promised at time of purchase. Also, purchase price included the 4 or 5 inch filter box installed up in the attic. I was told at time of installation that the filter box would not fit and therefore could not be installed. I am not feeling that the contract was honored, and am dissatisfied."

"they were courteous, seemed efficient, answered questions. We have not used the air so I am presuming it works fine. Nothing else known at this time re the service."

"Mason, was an excellent technician. First he telephone when he left his previous appointment to notify me that he was on his way to our appointment. He explained his appointment up front and reviewed it with me before he left. He pointed out so thing to keep an eye and consider to keep our system running properly. He was friendly and thoughtful."

"Very informative tech with some good ideas and suggestions"

"Na"

"No prepare"

"I had hoped the technician could do something to shorted the dryer vent hose so that it doesn't smash together and prevent air flow."

"Very pleasant and did his work efficiently, promptly and was careful not to damage plants."

"Brice has provided service before and this time provided great service also. Made recommendation to better utilize my system."

"Ben is a great technician, who calls in advance, is respectful and smiles the whole time he's on site. Would ask for him every time I need TMLs services out at my home. :)"

"The tech was very informative and explained what we needed and why"

"Politeness from worker, thorough, good explanation re: what was accomplished."

"Connor was effecient and kept me informed as his service call progressed."

"Amazing and Andrew and his team were awesome installers and so was the sale team shae came and checked on install and just was amazing. Just to have all the great benefits with the company is amazing and we invested a lot but it will be years of amazing product and service. You all are amazing. JUST WAITING FOR MY FANCY THERMOSTAT TO COME IN!! LOL LOL! Thanks you all are awesome!!"

"I love the phone calls to confirm when technician is coming ~ also his call when he's arriving. Great customer service!"

"Jason has been to my home before. He is friendly, experienced and knowledgeable about TML and trustworthy."

"Mason did fine while not explaining much. But the fact that you sent a sales rep with him, without knowing the problem just pissed me off. It was clearly an attempt to upsell me and it was disgraceful."

"Austen was very friendly, on time, and did the job quickly"

"The tech that was in my home was rude, pushy, abrasive and offensive and I never want him in my home again. I will be cancelling all future service with your company."

"Courtesy. Professionalism. TML has the best techs!"

"Friendly, prompt and quality service"

"Bryce is very thorough, knows his stuff, and very much looks after my interest for efficient HVAC service."

"He was pleasant, on time, and very thorough - giving me additional valuable information."

"Michael was very kind and new the product did a complete job and we were happy with the out come."

"Analyzed system and explained need of new capacitor. Cleaned my A/C unit and showed me how to clean it throughout the summer months."

"very professional and efficient"

"Jason was very thorough, offered tips to assure HVAC continues to function well"

"Friendly and competent"

"Waaaaay overpriced."

"Informative, expedient"

"Did a great job"

"Very knowledgeable, efficient"

"He was very knowledgable about not just what needs to be done and/or checked, but he knows why. Also, he didn't try to sell us everything he had on his truck. It was a very refreshing and well conducted system PM visit."

"Person who answered the phone was organized, polite. Fast response from technician (weekend). Tech was professional, pleasant, knowledgeable.Said problem was pretty straightforward and fixed it. Also offered to explain thermostat, etc. Great customer experience."

"Technician was very positive, informative and assuring that our system was in great working order. Also, he was early within the time frame."

"He took his time to clean and service our equipment. He practiced Covid precautions and was very professional He noticed we had been using an air purifier and sold us a air scrubber!!"

"he was very helpful and not pushy"

"Sean said he would email a quote to me, I have heard nothing"

"Mason was great! I also have had much better interactions over the phone than on a few years past."

"Pleasant, lots of good pointers on how system works & specific filters to purchase for the unit. Unbolted an old tv antenna that had been there for years. An eyesore. How kind is that?"

"very good service"

"Austen was prompt. He explained to me everything he was doing and why. He took the time to show me the thermostat and how best to use it to set temperature. He was very pleasant."

"Bryce is always on time and courteous. He is very through."

"Michael has been here before and he is always thoughtful, personable and knowledgeable."

"I am splitting the difference. Bryce Armstrong gets a 10, your steam humidifier "experts" get a 1."

"Competent , professional service."

"Bryce did a great job fixing all our many issues that came with installing our whole home humidifier. He had to come back numerous times to try different solutions and always did it with a smile."

"Bryce goes WAY above and beyond to take care of our Family and our HVAC needs! I actually personally request Bryce to come each and every time because I have developed a deep seated trust with him. On a 1-10 scale; Bryce is a 20!"

"Very knowledgeable and fast. We had heat in no time"

"Conner was delayed to to a freeway accident but called us to advise of the delay. He was extremely professional and explained in detail his each step in his process in assessing the problem which was 100% accurate. The repair was completed in a timely fashion and to our 100% satisfaction. So impressed we signed up for the annual maintenance program. We will request Connor for any future maintenance needs."

"Great job. Was quick and clean"

"They were very good and courteous ."

"The rep introduced himself asked if we had any issues that needed looked at.He did his job effectively told us about other services that you have I told him I already had the solar attic fan installed last year it works great."

"Don't really know what to say. Your logo speaks for itself "expert service"."

"Mason Timely service and positive personality."

"Did a great job, cleaned up after himself."

"TML Service techs are the best. Simple as that."

"He was friendly, quick yet thorough."

"Bryce was quick and efficient and kept us informed of important information regarding the maintenance of our furnace. He was also quite personable."

"There were only 2 two to start because the original team were in an accident, but they go right to work. Two others came and did help to make up some time."

"James was not knowledgeable about humidifiers. I had to do my own research about things he should know about. He brushed me off after the installation regarding questions...just told me to call Aprilaire. First installer couldn't get the unit completed and had to send someone the next day. Humidifier is not working the way I expected it to. I did not get good instructions from you and the Aprilaire manual does not solve my issues. I have been calling for an inspection every day since 1/14...Denise Colin's answering machine is all I get and I have left several messages...no call back. If I can't get this figured out I will be calling you. I am very disappointed."

"Quick and thorough service."

"Ben is very professional, kind and willing to explain what he is doing and has done."

"Ben was professional and pleasant"

"Lee did a great job quickly diagnosing our furnace issues. He checked to see if our furnace is still under warranty (which it is) and was able to get the parts ordered before he left our house."

"Our initial install was done incorrectly (according to Bryce it had several things wrong). The humidity in our home was going down instead of up. Everything needs to be redone. We had to personally run a line from the garage into a main room of the home in order to get an accurate read on the humidity levels. Bryce will be back soon to fix everything and hopefully we'll get the problem resolved."

"On time, fast and thorough"

"He was on time and did the job without any hassel"

"On time was very certious clean quite efficient"

"Steven was efficient, careful, and a very nice guy."

"The tech went beyond just fixing the problem. He was very helpful in explaining the new thermostat."

"He was here on time and did the job"

"you didn't get permits for the jobs and your secritary told the city inspector that TML didn't do the work in the end it all passed"

"HE WAS A BIG HELP EXLAINING TO ME HOW THINGS WORK"

"Austin was very professional and explained excellently what he was about to be doing. Definitely appreciate his attitude and work ethic."

"Quick and easy"

"Steven is extremely professional. I told him that my wife works night and was sleeping. He conducted business with a whisper and did not wake her up! Thank you Steven!!."

"Respectful, professional service"

"Technician was prompt and went through the furnace operation, checking it all out."

"Pretty low key this time. Nothing to mark down about."

"dryer still doesn't dry well when using the air vent. Dryer works great when I don't use the vent so I know the dryer isn't the issue"

"He was helpful and gave us some excellent tips on our Lennox unit."

"The service rep. I felt did follow COVID regulations did not wear mask. Cover shoes when inside"

"Jason was very professional, did the work, let me know when he was finished. Nice man."

"His work and attitude was ok, except that i did not get a receipt with the charges. Nor would the supervisor return my calls about the receipt & the fact that a igniter switch is good for 10 years & i have the unit for 6 years."

"Our serviceman was very helpful. He explained everything to us and told us what he did to our furnace."

"Tech spotted the issue immediately"

"The technician was on time, called in advance and was polite and informative regarding the readings on my furnace. Also, (I don't have his name with me) he was very personable and enthusiastic. The only thing I noticed was he did not check my thermostat inside. Not sure that is necessary as he had all the numbers checked on his paperwork. Maybe due to covid there was no in-house inspection which was just fine with me. Thank you."

"Technician called to confirm when he'd arrive, thoroughly explained the problem and showed me, as well, and gave me options for repair."

"The Service Expertperson show us what to look for before calling."

"Helpful"

"Very professional and knowledgeable."

"Great customer service."

"The gentleman was here, checked the heating system, and left. Very quick and efficient service."

"They took time to explain exactly what they were going to be doing and how long I could expect them to take. Super polite and respectful."

"Ben was knowledgeable and friendly."

"I hadn't heard my humidifier, attached to the furnace, run all season. I asked Austin to check it. He did and it now runs like it should..."

"The young man that came over explained everything he was going to do. He finished quickly and explained what appeared to be wrong. Our system has been working well since his visit."

"We had questions about our water heater. He was able to to take a look at it, and get staff to replace water heater that was failing same day."

"Knowledge, help given"

"Jason has always been professional."

"I appreciate the fast, professional, and honest service. All technicians we have worked with have been very professional, personable, and they always take time to answer our questions honestly and to the best of their abilities."

"The technician came on time, did the job efficiently, and was very courteous."

"Steven was very thorough."

"took three trips to fix the furnace. I have no problem with techs.. Just took time."

"There is always room for improvement."

"It took three different repairman and time to fix the problem"

"Noone wore masks to protect me"

"Friendly, courteous, and explained the paperwork checklist"

"SPENT TIME PREFORMING SEVERALTESTS ANDDOING INSPECTIONS."

"Very efficient and polite. Arrived early and explained everything thoroughly."

"He did his best to solve the problem."

"Ben came to our home , determined that we need a striker, I paid $129.00 and we havent heard or seen Spence then"

"arrived promptly, wore a mask, polite, efficient"

"answered all my questions"

"Efficient and COVID aware"

"Tech was quick, efficient and a pleasure to deal with; he explained my questions in terms I understood!"

"He did an excellent job"

"Took time to answers questions about cracked thermostat"

"Steven was professional and thorough."

"Bryce is very knowledgeable and was quick to make suggestions for improving the temperature in the house. He paid attention to Covid protocol. He's the best TML employee who has come to our home."

"They explained thoroughly what they were doing and what my choices were."

"Knowledgeable and explained options"

"He did a great job, in a timely manner."

"Friendly, knowledgeable, good value"

"Everything seeed to have been done very efficiently."

"The first technician was great. The second technician told me I needed a pump at $350 and if I would order it right then he would waive the service call fee. He acted very disappointed when I explained I needed to wait. A second opinion by another company was the pump is perfectly fine and does not need replaced. I would rate the first tech at a 10 and the second at a 2."

"He was understanding to my Autistic son and his questions and understand our new tempoteratact."

"On time, professional, thorough, and explained everything well. And thank you for wearing a mask!"

"Professional, friendly and knew what he was doing. Answered all my questions and wore a mask his entire visit. Very impressed with Steve and TML."

"The technician arrived on time, introduced himself, briefed me on the inspection process, went about his work in a professional manner, wrapped up, and reviewed his findings and recommendations with me! Whats not to like?"

"Very efficient and gave me a heads up about extra expenses that might happen in the spring (particularly a blower cleaning)"

"Jason was awesome. I appreciate his truthfulness"

"Fast, effient and very polite."

"Cause my system ran for 3 days and quit again"

"The techs were great. What I was disappointed in, was that I was told AFTER installing the filters (and initially being told they were part of the service) that they weren't included in my service and I had to pay extra. In my opinion, they were overpriced as well. Last time I had this service done they were included."

"Bryce is knowledgeable and he knows what I need or don't need. He never steers me wrong."

"Very helpful amd profession device staff"

"he did a very good and thorough job."

"The technician, Steven, was very respectful of my home, my time and my privacy. He explained the service in non-technical language, answered my questions fully and understood my furnace."

"Why do people give high honors to others....... for their accomplishments"

"Great, prompt service."

"Promptly provided good service"

"He was on time He was friendly and he seemed to know what he was doing"

"Mason was very professional and efficient. He was patient with my barking dogs also!"

"Just love your company"

"Brice is very knowledgeable about the geothermal system, and I always make sure I ask for him specifically. He is thorough and open to questions."

"They always do such an efficient job."

"Did a great job! Helpful. Timely. Because of his quality help, decided to use TML for duct cleaning."

"They did a good job and were friendly. It would have been nice if he could have prioritized it instead of letting me decide what is affordable this time."

"Tech was courteous and was helpful. Parts took a little bit but all was well with lower temps."

"Friendly expert service"

"He seemed thorough"

"Friendly and knowledgeable"

"He was quick, efficient, and knowledgeable."

"Very professional and courteous."

"Knowledge, Courteous, on time"

"He had helpful suggestions of services that could benefit us. He was friendly and knowledgeable. Visit was a little long, though."

"Lee was able to offer his opinion of my situation over the phone, and came by within the same night to fix my problem."

"Job got done and works as it was supposed to work."

"Very professional and courteous service."

"Bryce is very pleasant, efficient and knowledgeable."

"1yr old unit what's there to do. didn't have to change filter as we do it."

"Knowledgeable service rep-------solved the problem quickly. We have owned our home for 7 years and only call TML!"