TML Service Experts Reviews

"Bryce ALWAYS gives us great service!!"

"They did a great job"

"Satisfied with the results"

"Good, prompt service every time"

"The service rep.did a great job,checked all the vital parts.When he was finished he went over his findings. Very good tech."

"Great pr / and took time to inform me of other problem / like the leak in my plumbing behind the tankless water heater"

"Technicians could have been dressed more professional. Dont like sales pitch"

"Bryce was thorough and went out of his way to make sure our equipment is working to it's full potential"

"Quick service, honest techs"

"Have used TML FOR YEARS AND ALWAYS GET GREAT SERVICE."

"Efficient and fast."

"Professional service at reasonable price."

"You were able to fix an issue a couple of winters ago in an emergency situation. That convinced me to sign up for your ongoing maintenance. HOWEVER, since then, scheduling this maintenance and your technicians arriving with the correct tools to complete the job has been challenging... and frustrating to me. 2022 AC annual service being scheduled in September (end of summer?), asked for a measurement of air flow at a few vents in the house at time of scheduling, yet technician arrives and cannot measure the airflow --- does not have the air flow monitor??? Technician tells me that the office will schedule out someone that can measure air flow... has not happened yet. Heater service some time ago --- technician recommended a combustion analysis, yet service tech that can do that is usually not available. Service technicians are always professional and efficient."

"Bryce went above and beyond to make sure our equipment was working to it's full capacity"

"Literally decades of overall satisfaction with TML / Service Experts"

"Service person was very professional and very thorough."

"I have relied on TML since 1991 to install and service my furnace/AC."

"Friendly and efficient."

"The service guys were on time, polite, and unintrusive. They accomplished everything I asked for, including replacing the UV anti-bacterial bulb."

"Two words. Dependable - reliable"

"Always happy with the service done."

"Courteous, considerate of needs. Even thought the work was delayed all summer due to scheduling and existing jobs, Joshua was as responsive as he could be."

"great communication and always on time to scheduled time"

"friendly, careful, thorough"

"Very efficient, great people, great p r,"

"Ive had good follow up with the routine service visits."

"They are always prompt, courteous and professional. They take very good care of our HVAC system."

"Very polite, did a good job"

"everything was completed in a profesional manner"

"Little gal did a great job and was so easy to work with"

"Kim was not ready to work solo in the field. Left can of wasp poison outside on rocks, just tossed hose onto wall holder, did not initiate coolness check inside and tried to put a different filter that was too big into motor."

"Friendly pros who answer questions and get the job done! I've been with TML for over 9 years. You are my go to guys!"

"The technician sent had been a commercial/industrial tech employee, so he really knew his "stuff.""

"The service technicians are always helpful, pleasant, and thorough."

"Efficient"

"They are efficient & very polite"

"I've used TML several times to have my dryer vent cleaned. We recently moved to Avimor Community and wanted the dryer vent cleaned in our new home. Our technician, Jordan, was excellent. He called to let me know he would be to our home in 15 minutes and exactly 15 minutes later he arrived. Jordan was very thorough, extremely polite and conscientious. He kept us informed on the progress and did an excellent job on cleaning up when finished. I highly recommend him!"

"TML has been great to work with."

"I have had only good service from TML."

"Personable technicians that answer all my questions and provide excellent service"

"Always great friendly service. Been that way since 2013!"

"TJ kept me informed and was here when he said. Very good guy."

"Should have been here in June."

"TJ was great and very efficient and put up with my dog"

"worked hard and got job done but not finished"

"They provide quality work and come through when they are needed."

"courteous efficient service."

"The technicians come on time, explain things well and do a good job."

"Agent was friendly and above all,was knowledgeable and gave me several appreciated tips."

"Tech's are always punctual, knowledgeable and thorough."

"answered all my questions"

"I signed up for the yearly plan, because the technician said everything would be taken care of (including filters). The Plan apparently doesnt cover 4 inch filters, but the whole reason I signed up for the plan was so that I didnt have to worry about anything. If the service expert had asked, I would have gladly paid a little extra for them to install the larger filter. Instead, I had the service expert leave me a note telling me that I needed to change my filter. Not good help or value."

"been with TML for years..... frustrated that the last couple of years it takes 3 appointments to get the service job done. seems that the company beginning to have a lot of employee turnover- used to have the same techs year after year."

"Josh was very informative and took his time to explain to me lots of things in a way so that I could understand easily even that I am not an expert!"

"Great service & professional service guy"

"never had a problem with TML"

"A/C System has had problems for several years (leaking refrigerant)"

"The tech was great. Explained all and gave recommendations. He was quite thorough"

"Serviced the unit twice with the solution to replace the broken blower motor. Blower motor works perfectly and no issues after the first service. Will be reporting to BBB"

"I love working with you guys. Your customer service is great! Your technicians are very polite and knowledgeable. It feels like you let family in your door rather than a stranger."

"Fast, efficient, effective, friendly, highly competent"

"TML TECHS HAVE ALWAYS BEEN PROFESSIONAL AND COURTEOUS WHEN DOING MAINTENANCE ON OUR EQUIPMENT. HAVE HAD NO PROBLEMS WITH THEM."

"none"

"Techs always helpful and knowledgeable."

"Satisfied with the service"

"None"

"TML has changed through the years."

"Initial diagnosis was incorrect. The hopeful fix was not discovered until the second site visit which is delaying the solution and causing us grief"

"Took several phone calls and emails to line up a simple gas line pressure check. Took the tech 10 minutes to tell me it failed the pressure check. Never had any follow up from TML to help solve the gas line leak issue. Just take the money and run."

"attentive to detail; good explanations; considerate;"

"TECHS ARE ALWAYS COURTEOUS AND PROFESSIONAL. WORK IS ALWAYS COMPLETED IN A TIMELY MANNER AND NEVER HAVE WE HAD TO HAVE REDOS."

"Knowledge, customer service, and my system works"

"We have had nothing but trouble with the AC unit since the day it was installed. You don't seem to have a technician that can find and fix the problem once and for all. Right now we are waiting for a part. We've had this unit for about 4-5 years and we've had to have repairs every single year, despite having the annual service/check-up/maintenance. Poor equipment and varied skill level of technicians for diagnosing and fixing the problems."

"The Tech was very knowledgeable and professional."

"Josh was great to work with!! Katie was also great to work with!!"

"I am happy about my new unit but the duct cleaning was a joke. That guy had no idea what he was doing and left the place a mess."

"This gentlemen was extremely professional, knowledgeable and very patient in his answers to my questions!"

"Kim was timely in arriving at or before the scheduled time and provided advance notice by phone voice mail"

"excellent service"

"Fast, and fixed the issue"

"I really like having Bryce as my technician. He knows our system inside and out. He doesnt try to upsell us things we dont really need and is honest/trustworthy."

"Our service person is the best. Hes always prompt and I trust him completely!"

"Fast, efficient, friendly. Did a quick furnace install for my mom years back and her service at the time couldn't (I made the recommendation to call TML and it was quickly done) However we would like all of our techs who visit to please ask us before using our watering hose (or even better - remind us when scheduling), especially if we are home at the time. This seems particular to air conditioning visits and has happened with different technicians over the years. Nothing has been left out of place or broken but it's disconcerting to have them in sections of the yard where we don't expect them to be and I do feel the need to check on things afterward."

"TJ and Josh R. did a great job!"

"While we were extremely happy with our technician, Jordan, we were a bit less so about how long it took to get an appointment. Our air conditioning stopped working on a Saturday and when we called that day to have someone come out and take a look, we were told the earliest we could be seen was Monday but that they would go ahead and send the order through in case there was a chance we could be seen earlier. We did not receive a call over the weekend so we called TML back first thing Monday morning to ensure we were on the schedule for that day. We were told we were and to expect someone between 12-2pm. Jordan showed up closer to 11:30am, which worked out great. He took great care in getting our AC back up and running and showed respect for both us and our home. He explained what he believed had happened and assured us the issue was fixed. Again, we were very satisfied with our experience with Jordan. The issue we had is that as Priority Plus members of the last several years, we did not feel that we received the guaranteed 24/7/365 priority service that this membership comes with. We understand that this is a very busy time of the year but that particular perk was what incentivized us to sign up for this membership in the first place."

"Have had TML Service for more than 20 years"

"The technicians I have had do our servicing have been knowledgeable and professional."

"Responsiveness and competency of staff"

"The tech was excellent and very pleasant during the visit. Great customer facing attitude and is a great ambassador for your company. please tell him he did a great job."

"Friendly courteous & explained work done & future needs"

"very courteous and knowledgeable employees."

"Josh arrived on time, called first, was flexible, and knowledgeable..."

"Service is always fantastic."

"Service!"

"Some of the technicians that were sent to our house were not properly trained on how to service our AC unit. The AC unit that was installed 5 yrs. ago for 15K was a piece of shit (pardon my language) every year after it was installed it would break down right in the middle of summer!!! when we needed it most. Please feel free to share this comment with LENOX or should I say Lemomox"

"The first time you guys came out to my house, the guy (John) didnt even check my outside unit. And the inside one, he just looked at it. The second time, the guy had tools and extensively checked both the furnace and outside AC unit. I cant understand why John didnt do this? And then charged me $100. When my AC went completely out after the first visit, I text John and asked if he could come back by. He said sorry, would have to call in the morning. I then called the office and they said the on call person would be out to my house. The on call person was John. I texted him again and he said he would not be coming back to my house."

"Every one I dealt with was kind and professional. I was super stressed and they showed up very fast and had my AC up again."

"Dependable, good customer service, nice people"

"Technicians were professional and knew what they were doing. TJ Reach and Jason VanQuil were friendly and answered all my questions. Explained the check points and offered additional products. I would have them in my home any time. Excellent and professional and friendly. Thanks. Marsha Seaich"

"TML techs are knowledgeable, very courteous, and just great to work with."

"Very thorough and professional."

"On time, friendly, answers all questions, asks good questions"

"Always polite and on time."

"Service has been great in the past however the last service was beyond horrible. We agreed to a duct cleaning and dryer vent cleaning and it went terrible."

"I am still waiting for the quote!!"

"Very professional young lady. Knowledgeable."

"Fast friendly and good."

"He did a very good job"

"Seems honest"

"We've used TML Service Experts for years and have alsways been happy with the service we receive. Bryce has been our technician for most of these years and I trust him more than a lot of my own family members."

"Prompt response and reliable service"

"This man and lady got the AC up and running but it was only temporary. We're with AHS and I've got one of their people over here as I'm writing this."

"The technician was very nice and professional"

"Came to my house quicker than expected and resolved my issues."

"Jordan has been here before and has always been professional, courteous and respectful. A typical of TML/Service Experts personnel. Been with them for many years."

"Erik did an excellent job, and thoroughly explained what he was doing."

"the team of techs who assisted me were VERY professional and provided much information that will be very helpful for me"

"You don't return calls and address concerns"

"Always provides excellent service."

"Reliable and professional service"

"Love the product, installers were knowledgeable and professional, follow up care is top notch"

"Very satisfied with the service from TML. Eric, our technician was professional, friendly, gave us few pointers to be more efficientgreat employee you havekeep him."

"JT was extremely knowledgeable and very nice."

"Overall, reliable service."

"The technician was helpful."

"I do recommend TML everyone I know."

"I had to wait a day and a half because they were so busy but they pulled through for me before the heat came on again."

"We have been with TML for over 20 years and have always been Happy with the service that has been provided."

"Knowledgeable technician"

"They responded very quickly and the technician understood the problem and solved the problem very fast. From the phone call to the actual repairing, everyone was extremely nice and helpful."

"Bryce is extremely knowledgeable about furnaces and air conditioners. He's professional and friendly. Highly recommend!"

"Well, nobody is a 10 except maybe Presidents of Companies, CEO's, COO's and VP's so the next best score is a 9."

"Timely, courteous, helpful service."

"Services from all departments is excellent - office staff are responsive and helpful, technicians are excellent, explain things well, work efficiently, and are considerate of my home; sales staff give full, honest information, and take time to answer questions."

"Friendly and professional technicians. Really appreciated the time that TJ and Joshua G spent with us explaining what they were doing and any potential issues or upgrades."

"Service"

"arrived with notification early, quick and painless..."

"Effiicent and informative"

"friendly, competent, responsive"

"Questionable service techs in the past. Jordan was professional and exhibited good customer service. Disappointed in the pricing especially since weve been customers for several years."

"Quick response"

"job was done fast"

"good prompt service, knowledgeable techs."

"Office cant seem to get details straight. I specifically asked for tankless descale, was quoted a price, made a point of mentioning it again when I received the reminder call. The tech had not been told. We have to empty and move a cabinet for this service and now we have to wait over a week to get it done."

"TJ the tech was great! Explained issue extremely well so I could understand and didn't push for extra services to be done."

"Clean up at the end of the install, was lacking! There was PVC glue on several parts of the floor and new equipment. The carpet around the install area was not cleaned up, trash and materials, all left for me to clean up. I would have expected a cleaner serves considering the Thousands of dollar I just payed TML ."

"We think he did a good job."

"Professional and thorough work by the technicians"

"Very friendly and good work."

"I feel the service is great, but I don't think many of my friends and family would be willing to pay the monthly fee for it."

"No"

"He quickly discovered the problem and fixed it."

"Erik explained everything that he serviced for us and was very friendly."

"Id have rated them 9 or 10 except they left the gate open and the dog got out. Thankfully, no harm."

"Service technician was quite good."

"Extremely satisfied with the technician that came out. However, I already maintain my system. It is a mini split and there is nothing for anyone to do because I already do it. So, fortunately, this time I was not charged for something."

"Careful, explained results of service, gave info on other products and options."

"Overall fine service"

"Techs were friendly and professional and efficient."

"He was very thorough and also explained everything he intended to do in advance. This gentleman was soooo much better/more professional than the young man who did my townhouse at 2422 S. Ginger Place, Boise, and who damaged my couch. That damage cannot be repaired!"

"Jordan let me know he was on his way and arrived soon after. He was very professional and pleasant. He did a thorough A/C tuneup and let me know about potential issues down the road. Joshua made some upgrade suggestions that I will soon take advantage of and he was also professional and pleasant."

"Very personable and knowledgeable. Spent a lot of time explaining things to me. But the price of the filters is outrageous. Later I checked Amazon and can buy them for $35.00."

"The technicians excelled in their attention to all significant details, used their allotted time effectively, addressed promptly our questions and concerns, were friendly and polite."

"The technician Bryce Armstrong was outstanding as usual. It only took the office a year to book his appointment after pulling me off from the auto pay. Extremely unsatisfied with the office scheduling. It was very Unfortunate that I had to call Bryce to get scheduled."

"Jordan was polite, friendly, and seemed efficient."

"called to let us know he was on the way, arrived on time. Completed the duct cleaning and cleaned up after he was finished"

"Bryce did an amazing job. I trust that he will do a good job and be honest."

"The tech clearly explained the work which was completed. Also options for improvements on my hvac system."

"Very courteous and professional"

"He was very professional and personable. Answered all questions."

"Timely, helpful and efficient"

"He suggested we get our vents cleaned which I never would have thought of. He also read what was on the paper he filled out. He appeared to listen and also do a thorough job."

"Service Tech was very thorough and explained everything well. Very nice also."

"He did not rush to a conclusion, but checked several things first"

"Just had a feeling of comfort with the individual."

"John checked both furnaces and the AC's thoroughly and explained about running the house system efficiently. John also installed an air scrubber which I felt strongly about because of my allergies. Joshua G. was kind enough to explain and get me enrolled in your yearly program to keep all systems serviced. This is super important to me since the loss of my husband this year. I would like John to always be my service person. He's dependable, quick, and explains everything so that I can understand. Appreciate it TML's service."

"They: 1)advised me of my current status of AC and Air Flow equipment status, answering my questions as they arose."

"The guys always check everything and explain any problems thoroughly."

"Arrived on time. Gave excellent information regarding problem"

"One-time, friendly"

"I wanted to know how to change the humidifier pad and he took the time to explain every little detail."

"Was here on time. Was courteous and and went thru his checklist. I am confident my AC will be fine when we get the hot weather this summer."

"Jordan was very professional in his work and in answering any questions we had."

"Bryce has serviced my home for many years, and is ALWAYS excellent and thorough in his work."

"Efficiently made the repairs needed"

"Technician was here on time, very polite, finished and was gone in a timely manner."

"Best service"

"The gentlemen were quick and friendly. I didn't feel pressured to do anything they sold me."

"Worker also gave me an verbal education of the system."

"The tech called me before coming over, showed up when she said she would. She was very nice and did a great job"

"We were initially thinking we were going to have to replace the fan motor on our AC. But Jordan had his boss come with him to double check and WOW, we didnt need the motor after all. We appreciated the honesty so much and the huge savings! Thank you"

"Jordan was a very present service man and seemed to be very competent, It is almost impossible to get the same service person two visits in a row. It also seems that the system always seems to need some type of additional part or service. It makes me wonder if you sold us a poor quality system, the service you offer is substandard or if you are selling services or parts we dont really need."

"Jordan showed up on time after he made a confirmation call. He was knowledgeable about my system and what he needed to check out. He presented himself very well."

"TJ Reach was on time, friendly, and provided helpful information about our water heater."

"When it was necessary to order a part to complete my repair, I called to express my concern about the delay and they sent out a repairman Jordan within a few hours to take care of it. He had gone to pick up the part himself and was very polite and swiftly made the repair."

"Didnt shut the panel box in the garage and the one outside I glad my husband noticed when he got home from work work was still in a reasonable time I had to call back twice She told me she would check on the part and would call me back but I had to call back a few days later thats the first time that happened put I got an appointment but how would I know if they would of called me back thank you"

"Always good service."

"Erik was so helpful with resetting my temperature settings on my thermostat (because I can never remember!) and explained everything he was doing. Great customer service."

"Jordan did an excellent job; he was both knowlegeable and personable."

"Best techician so far with your company. Others have been less professional."

"Good service"

"Kim was very thorough, and explained everything she saw and did."

"Brice is the best oil furnace mechanic in the Treasure Valley, however the Rep that scheduled the service mistakenly scheduled service on our AC unit instead of our oil furnace. This resulted in the maintenance being done at an extended date instead of immediately. Your Phone representatives need more training."

"He was pleasant, thorough, but still quick."

"He knew the working of all the systems. Then gave a full report on the status of what he did and his recomminations."

"Service person arrived in scheduled time frame and explained his findings when done."

"T.J does a very good job and is very trust worthy."

"TML Service Experts always do a good job also make any recommendations that would help the heating and A/C be more efficient."

"TJ was knowledgeable about the problem and he discovered an issue that might be causing the sensor to need cleaning about every two months. He conferred with a senior technician to come out to see if there are viable solutions, TJ was professional and personable."

"Young lady did work diligently and satisfactorily. Very courteous."

"Worst service ever."

"The Technician was quick and took care of the maintenance promptly."

"Did what they said they would do"

"My customer service rep was very professional thorough and quick"

"Very courteous and knowledgeable"

"Our return filter wasn't replaced."

"Prompt, friendly service."

"Promt, professional, courteous, explained everything"

"I had a scheduled appt. for 8.am - 10 am. Someone called and said they woulf be her in about 15 minutes. That turned in to 30 -40 minutes. A man got out of the van, did not in troduc himself and said he was here for the service. Overall service on the furnace, tankless water heater and a.c.was much shorter than any other technician has done over th previous years. I asked him it he was cerified to work on the tankless water heater and he said yes. He said there's only a couple of filters to change. Other techs have take much more time and one even told h]me he was not certified to work on them and sent another person out the next day. His time on the a.c consisted of taking one side panel off and hosing off thr front panel. Previous techs have used a cleaning solution on ther loovers and hosed out the two side panels and the front panel. Overall his time here seemed pretty limited compared to previous techs. Maybe he knows what he is doing but I wonder if everything was done correctly. We will continue with TML because of our contract on the equipment, Hopefully the next tech that does our service will impress me more."

"Once the work was done and I had questions no one called back. We didnt pass inspection and it took 3 phones calls, the last one a not so nice phone call, to get the work fixed."

"Kim contacted me that she was already in the area and could get to my appointment earlier than expected and I really appreciated that."

"got right to work and was knowledgeable. Explained things I should do to our air unit through the summer"

"Jon is great guy and super trustworthy. I would ask for him again Thanks"

"Very good not over the top exceptional"

"he chased down the proublem and got it fixed right away"

"The issue wasnt resolved!"

"Bryce was very helpful and explained why he was doing what he was doing. he also checked on attic fan installation for me."

"Because Price deserve it"

"Efficient, nice tech"

"Tech was able to answer questions related to maintenance"

"The tech was on time, explained what he would, got to work, and got it done in a timely manner."

"Bryce is instrumental in keeping my system in perfect working order."

"PERFORMED SERVICE CHECKUP AS REQUESTED"

"Very friendly and polite."

"Fast and efficient"

"Good communication and explanation of what was found or done, what was recommended."

"Very friendly and knowledgeable"

"She explained to me everything & was very nice"

"Friendly, knowledgeable and to the point."

"My technician was very thorough, polite and offered me suggestions."

"Helpful analysis and recommendations about our problem."

"Actually showed up for appointment and provided good service. Note: not a fan of the shift to monthly option only for the service agreement. Thanks for making an exception and letting me pay lump sum."

"The service was great but I was double charged on my card and it took 5 days for the charge to be reversed. Bullshit"

"Serviceman arrived on time and completed work promptly. Actually arrived early after calling first. This was acceptable as I was able to move on with my afternoon errands."

"I was not happy with my experience due to comments that were made to me that made me uncomfortable. I am willing to talk on phone with manager about comments. I highly advise that technician not be allowed at a womens house alone"