TML Service Experts Reviews

"Tec was friendly and informative, listened to my concerns, went the extra mile"

"Bryce is one if a kind . Very knowledgeable and personable."

"Kirby was very professional and efficient."

"The tech was excellent"

"He was professional and courteous."

"Pleasant young man, did what he was supposed to. Very efficient. Also recommended a hard start kit for A/C. Good idea."

"During this corona virus he wore a max, gloves and kept a personal space which was much appreciated."

"a bit surprised about the need for the fix on the shut off? If that was important why was it not initially installed or addressed in earlier /previous visits?"

"Didn't understand purpose of project manager attending--hasn't in the past"

"Performed the task in a timely time and fashion."

"Brett told me what he was seeing and doing and gave me options to issues he saw."

"On time. Explained what would be serviced. Would explain any issues with the maintenance of the system. Discovered a problem and explained clearly resolution and cost."

"job well done"

"Bryce was very friendly, efficient, and knowledgable. He answered all my questions and explained things well."

"Anthony did something that caused a 3 amp fusre to blow out. This caused the Honeywell thermostat to stop. He didn't check the thermostat before leaving, so I was left with this situation. I called TML the next day. Over the course of getting another technician here, I spoke to 3 different reps. Jake arrived much later than had been told to me. He quickly found the problem and replaced the fuse. When he set the thermostat, he asked what was the usual setting. I told him 68, but he didn't ask if the night setting was the same - it isn't. It is 62. I forgot to tell tim this, and now have to figure out how to set it. The clock is wrong, and neiter of the men changed it to the right time. There is plently of room for improvment. I have signed a 3 yrs maintenance agreement, so I'll keep using your service, but your men could benefit from more training."

"Polite, friendly, efficient and knowledgeable."

"I was not at the location but feel that from my renters view point they were pleased!"

"He did a good job"

"You are #1 in my world"

"Technicians were great. Problem is: Lady at the office said she would get back to me and now, 10 days later - never did. This was a warrantied issue. Control panel failed after less than one year. I was never told why I had to pay over $100 for a service call when the issue was a warranty issue. She said she would ask the proper people and would get back to me. Still waiting. The issue was a broken service panel and it was still on warranty (which was confirmed) - why was the entire visit not covered by warranty? Your company installed the furnace and repaired the furnace and it still cost me $100+. The service men were very good and cordial - no problem with them. I would rate a 10 if the office would have done their part and refunded me the service call cost. I have had a couple warranty issues on my Lexus. Dealer never charged me for a service call because the vehicle was still on warranty. The same with a refrigerator purchased at Lowes."

"Miguel was very pleasant and professional. He answered all my questions."

"Fast friendly professional service"

"We have always requested Bryce, hes always on time very efficient clean and knows what hes doing"

"Brice is a professional that is always very respectful and does an outstanding job."

"On Time and very professional"

"Prompt and efficient"

"He was very pleasant and professional. Thanks"

"Quality of work and customer service."

"Truthful and knowlegable."

"He was very professional, pleasant, arrived on time and did the work required in a prompt, professional manner."

"Gabe was very professional and explained everything he was going to do and how it would take, etc."

"The technician was great and got my furnace working again and explained what had happened. I will say that your on-call scheduler did NOT dispatch a technician until I called back nearly 5 hours after my first call, leaving me without heat for much longer than necessary and having to be home and wait for a call back. This needs to be addressed."

"On time, friendly, fast work, considerate."

"They were were nice to work with & very professional."

"very professional technician"

"Bryce is very knowledge and personable."

"It is all about the service"

"All my questions answered"

"Fast response time and the issue was resolved during the visit."

"Bryce was very comfortable, unassuming and loved on my dog, who is a gentle giant of a Greyhound. just quiet and explained things in a nice, natural way."

"Knowledgeable, efficient & very personable"

"The service seemed very through"

"Katrina has been a great representative for True Green the past 3 years. She's thorough and knows how to communicate. I think she's an asset to the company."

"Calvin kept assuring us we would have heat by the end of the day. James the technician is a jewel. He was committed to the project and took the time to review with us at the end. The end was quite late: 8:30. Just a quality individual. Very reassuring!"

"great work keep it up."

"My technician was very nice but had zero clue about house manners. There is a sign on My front door that there is a baby sleeping so be quiet, I assume he didnt see that. Upon entering he was not quiet. I showed him into the garage he then cane back in, letting the door slam asking where the Furnace and hot water heater was and it was tight in front of him inside the closet doors, where I assume many peoples are in their garage. When he let the door slam again I went out there to ask him if he could be quiet and not let the door slam as there was a baby sleeping right in the room close. He came in again and, loudly asked, now whos sleeping! I said my baby and I again showed him the room she was in. He didnt seem to take that into consideration because every tome he entered my home he was loud and I felt like stomped across the floor and spoke very loudly. He just didnt seem to pay attention as he had to be told again where the thermostat was as well twice. Your employees are always wonderful and kind respectful but he just missed the house manners memo and how to be quiet. He also thought the water heater needed to be drained and upon me watching the water come out he said oh never mind it doesnt need it. I also didnt like that the AC ran the entire tone he was here as my house got super cold. Maybe he needed it to run that long but checking the unit was the last thing he did. I just think he needs to be more attentive when Im peoples home with small children. He just seemed a little too comfortable stomping around and talking loudly. But he was nice so I dont want to take away from that. Just seemed a little clueless at times."

"He was very information and polite and professional."

"On time, friendly, efficient"

"arrivrf on time. Was a little talkative at first, but went to work and explained all he was doing. I liked to know what is going on so was pleased about this.."

"Prompt service, gave detailed information on what needed to be repaired.."

"Michael took his time and was very thorough."

"He did well 10"

"We haven't had a response back from the person who needs to talk to us about our request."

"Andy was knowledgeable, friendly, explained what he was doing, and we were confident that the problem was fixed by the time he was done."

"Have always been happy with TML. Timeliness, customer service and courteous staff are a plus!"

"tech was here for 2 hours...no booties(I really don't care but I know you do)used bathroom (I do care) Answered all my questions and checked a few extra things but do not understand all the extra time"

"Bryce was thorough and helpful."

"The technicians are always professional, courteous, and knowledgeable."

"He was very professional and he did things no one had done before."

"on time, clean, courteous, got right to work, friendly"

"All of the TML associates were professional and helpful. They answered all of my questions and went out of there way to explain everything that was going on."

"Kevin was professional and informative and did a good job."

"Brice always does great work."

"Seemed to have knowledge of product but installed a double loop at first (hot and cold) but finished off well. Performance is much better and looking forward to see water consumption drop"

"Scam. Kevin told my wife that we needed a $1148 inducer motor replacement because the seal was bad, causing the condensation leak we had. Lies. I pulled the motor myself and there is no seal to replace. I found a clog in the condensation drain tube and cleared it. Took approximately 5 minutes to solve my issue myself. If and when I do need to replace this motor, it can be had online for $150 and will take me another 5 minutes to replace. Then you sent Calvin over here to try to scam us with clearly insane pricing and payment plans on unimaginably over priced replacement equipment. You people clearly are in the business to take advantage of regular folks who aren't mechanically inclined."

"Fair price and quality technicians- respectful"

"The technician was friendly and thorough in his explanations."

"technician was very good at explaining the results of his test and was very friendly. next time, please pick up filings, paper and other items left on floor and put the furnace info packet back where he found it."

"He asked to see my furnace manual to try and fix an ongoing humidifier problem."

"He came to our house twice on the weekend. It was late but he was still very pleasant."

"He Arrived on time and took care of the service and flushed my water heater as well."

"Bryce always provides thorough, professional service."

"Service man was professional and knowledgeable."

"Friendly, knowledgeable, efficient."

"Bryce is very knowledgeable and always does a top notch job!"

"Kevin is friendly, professional and courteous. He spent time talking to me about my furnace and options for a new furnace as mine is 10 yrs old."

"He was very professional and friendly. Explained everything."

"Kevin explained what he was he was doing and answered all question. Kevin was a Gentleman and very professional. Treated me as if I was family."

"He was personable and thorough. My dogs liked him annd he helped me with my thermostat."

"The technician was efficient and professional."

"Right on time and was very professional about the work he did"

"Kevin was very courteous and thorough"

"Did a great job and answered all my questions"

"Scheduling is difficult. I ask for the first available time. If you offer 8AM, it should be very close to that. Not the technician leaving the shop at 8AM. Understanding that there is a learning curve, the technician should of asked for senior advise sooner. It took 3 additional days to identify that the airflow tubes were hooked up improperly. I am pleased with the work that was done at the end."

"Technician resolved the problem and left me a note of explanation."

"The technician was friendly and knowledgeable"

"My furnace is working well now."

"Brett was very professional well groomed and knowledgeable"

"They came in, did their job, informed me on info I needed and instructed me on my new system"

"Technician was very thorough and explained the results."

"Very professional, knowledgeable, great answers/explanations, personable/friendly. I don't give ratings of "10" to "opinion" questions, so Kevin earned the highest rating I ever give to anyone. (I believe there's always room for at least a bit more improvement, and that the service provider should continually be working to improve the customer experience.)"

"The technician rank would be 9 but the Call Center - outside of Idaho - gets a 1. I scheduled maintenance for 12/27/2019 for the 8-10am slot with the Call Center it was missed, no call was received and no one knew why."

"Thorough and helpful"

"It was a good experience and the tech was helpful."

"Routine maintenance handled on schedule."

"Chris explained what he was fixing and why. He was efficient and thorough."

"On time knowledgeable"

"Very knowledgeable about furnace systems."

"Professional service, efficient, informative."

"Prompt service."

"Because that is my honest opinion."

"Tech was very good and quick"

"He cleaned vents and did good job."

"Arrived on time, efficient and professional service."

"tech was very knowledgeable and helpful"

"Very professional"

"He offered the cleaning of the dryer vent. I was thinking I would have to call a repair man since it was taking twice as long to dry a load of clothes. Now It is back to its new-like working."

"Technician was timely, friendly, and efficient."

"The young man was courteous and explained things"

"On-time. Thorough. Good suggestions."

"Tony pointed out areas that need Attention"

"technician explained everthing he was doing, very courteous and knowledgable"

"on time - efficient & professional"

"friendly, informative, timely"

"I always ask for Bryce to be the technician to service my HVAC system. He is so knowledgeable and spends whatever time is needed to be sure everything is working before he leaves. Very good to answer my questions."

"Chris was accurate in finding the problem and taking care of it quickly."

"Your technician was really kind and KNOWLEDGEABLE! What an asset to your company."

"Forgot to flip the on switch back when all done. We didnt notice till the morning when the house was 60 degrees."

"Timely arrival. Professional and friendly service technician."

"Jeff not only did a thorough job, he kept me informed about what he was doing."

"Very thorough"

"I am sorry, it has been a few days and I can't remember his name, but the technician was very thorough, professional and nice."

"Nick was helpful and kind."

"Tech came with no computer tablet, wore no booties, service lasted less than 20 minutes, service date was not written on the furnace, no paperwork was given to us after the service, my wife did not feel comfortable with tech, Normally we have enjoyed the personnel and appreciated TM,L but not this time."

"Heating system no longer functions properly after routine TML service. Technician left us with the furnace not working and the house cold. One week later, house is still cold and furnace not functioning as it as prior to routine seasonal service."

"The technician was very thorough and checked my furnace carefully."

"Tried to convince me my heat exchanger is showing signs of wearing out. No it isnt. After almost 15 years with TML I will search for a different company now."

"Because of his professional qualities."

"On time, efficient, explained everything tonyd"

"Tech was extremely thorough"

"Calvin answered all our question fully and was very helpful. David W. and Devin T were very professional and kind."

"very thorough and detail oriented- took the time to explain and draw heater data."

"Very nice guy did a great job and showed up on time and was quick and thorough"

"Very good Customer service!"

"Honesty"

"Brett arrived on time. He introduced himself and identified the purpose of his visit. He answered all of my question to my satisfaction and appeared to be very knowledgeable of the job for which he was assigned. He was courteous and respectful of us and of our property. He provided helpful suggestions regarding the maintenance of our HVAC equipment."

"The technician was very thorough."

"Anthony was professional and did a good job with our winter maintenance."

"Jeff was very professional, helpful, and answered our questions. Thanks Jeff."

"Kirby was extremely thorough, more so than most previous Techs. Spent time adjusting gas so that we got the most heat difference at the vents."

"On time, friendly, helpful"

"Very informative when I had a question. Also friendly personality."

"He performed the difficult task of installing a new fireplace log set. He was helpful in explaining what had to happen to make this insert work for us."

"I was contacted by TML to schedule an appointment but for some reason the time I was given didn't actually get scheduled. When the tech didn't come I called. The Customer Service Rep was great and got a tech scheduled that afternoon. It was frustrating but I appreciated that it was resolved quickly."

"was very professional, and new what he was doin g"

"Great tech and super informative and friendly."

"Very knowledgeable. Explained findings thoroughly. Did not vacuum off the air returns as has been done in other visits. Unable to look at the air return unit as I requested when making the appointment but did explain that the testing results showed that it was intact and had not become disconnected as it had a few years ago."

"Brice is very knowledgeable and personable. He makes me feel very assured my system wii keep on going for many more years."

"Always thorough, always professional"

"Great job, both you guys! Both folks got right on the task, and were very thorough. Since one was training the other, it took a little more time, but was not a problem. I appreciated the fact I was not made to feel bein "upsold," rather just informed of options available."

"Brett was friendly, professional, knowledgeable and courteous."

"He was very friendly and professional"

"Very knowledgeable and courteous. He answered all our questions."

"Your two technicians were polite friendly and informative"

"Anthony was on time and worked quickly to finish the maintenance on our furnace."

"Bryce represents your company well"

"Ken is knowledgeable and professional. He explained in detail the issues and remedies."

"Bryce Armstrong was quite wonderful, fully competent and went the extra mile. He is #1 when it comes to oil furnaces. His young assistant, Devin, who laid the copper oil line, was very pleasant and a good asset to your business. Very very pleased with their Service."

"Cody was quick, explained salient points on what was being inspected and why, and offered a future solution to the low humidity in my home."

"Mr. White was very polite and very knowledgeable."

"polite, prompt and good communication about process"

"He did his job without any problems."

"service techs were wonderful"

"Technician came across to me as an honest individual who was just not there to sell me parts I might or might not really need."

"Because of the service that Bryce gives us."

"John has come out to our house before to service our furnace. He's always good at communicating what he's looking for and telling us what changes he's made if any."

"He fixed the issue"

"Well deserving."

"Anthony was experienced and Thorough . He explained every thing he was doing to my furnace. He did a fantastic job."

"He was on time. He explained what he did. Been with TML a long time."

"The technician was very thorough and knowledgeable."

"Bryce is always very courteous and efficient."

"Extremely knowledgeable, on time very friendly and had some very helpful tips."

"BRYCE ARMSTRONG DOES A FINE JOB"

"Ryan was on time and VERY polite and knowledgeable"

"Very helpful in a short time frame"

"Efficient, explained what he did"

"The technician broke it and he fixed it. We are very satisfied with the service and care we received."

"I was thrilled your technician came early! I'm not a big fan of "windows" so when he came early, I was happy. I also give Robert a 10 for the fact he realized he overcharged me and came back to tell me! My husband was in the hospital and I was not paying attention to the cost- just getting it done, but Robert had the integrity to see the error and correct it. Very classy! I'm a forever customer now! (My heating system and fire place run perfect...that helps too ;-)"

"Ken was professional, knowledgeable, willing to explain details, worked efficiently. Thank you!"

"The technicians were very through and did the job in a timely manner, very personal young men"

"veteran technician is the only reason I am staying with TML at this point. Now that Rossen Bankov has left, I am concerned about the future with TML."

"Great listening skills and we discussed it all first and then at the end."

"Jake was very professional"

"I have used TML now a handful of times and everytime I am pleased. Yesterday my technician was John Lehman and he was fast and efficient . He also talked to me about some replacement options but wasnt pushy like a used car salesman. If and when my equipment goes out TML will be my 1st call."

"A filter was requested and it was provided"

"Brice, service tech is always pleasant and very meticulous about checking our furnace/heating pump to ensure it is in good working order for the the winter."

"The technician really didn't introduce himself or give me his card and I can't read his signature on the paperwork. He also didn't put booties over his shoes and I had just told him I had had the carpets cleaned."

"The service providers of TML are always professional and John was no exception."

"Tech was knowledgeable and personable."

"Professional, explained what he was doing and he listened to me"

"informative and pleasant"

"Bryce Armstrong is very knowledgeable, professional, efficient, personable and polite."

"He did a good job"

"Very satisfied"

"Bryce is the best!"

"No problems"

"Ken spent the time to help me with suggestions to a problem regarding my furnace and water heater that I had been thinking about for several years. He really went above and beyond to do this."

"Bryce was very professional, friendly, and thorough."

"Your tech was very cordial, knowledgeable."

"on time service"

"Nice man"

"I appreciated that the technician told me about the service program. I try to stay on top of maintenance, and I was especially appreciative that there was no service fee for yesterday's service for signing up."

"Tech performed services very professionally."

"The tech was very friendly. I didn't watch what he did outside so I can't be sure of what all he did to the unit. He wasn't out there very long. I watched the guy last year and he took everything apart and was very through."

"Excellent service. Very knowledgable tech.."

"gentleman was very thorough explained everything to my wife"

"We always ask for Bryce because he is so professional and I can trust what he says."

"Jake was efficient and complete in his Service. We had a visiting friends dog here that day a Doberman who has recently lost his master to cancer. Jake was kind and tried to show Oz kindness and understanding."

"Don't appreciate "sell" tactics forced on your technicians. Anthony was very polite about this, but every time someone shows up here I feel as though someone is trying to dip into my wallet."

"Reliable and knowledgeable"

"Technician noticed my gas use was higher than instruments indicated it should be, so he took the time to ensure that my system was back in line for both speeds."

"He solved a problem that has been on going since the installation of the new system."

"He didn't pressure us to upgrade equipment just because we have an old system, which some TML techs started talking about years ago. We told him we wanted to keep this system until it is too expensive / not smart to repair and our reason for that and he respected that!"

"James was great. We returned home from a trip to no heat. He came at an odd hour and fixed us. ??"

"I was satisfied with the person who performed the routine maintenance on the heating system. I was totally dissatisfied with a guy named Tony who was supposed to come to the jobsite and give me a bid to extend the heating/cooling ductwork into an adjoining room. As a result I don't want anything to do with TML in the future."

"He did his job and was done at a good time"

"He called before he arrived and was on time. Very polite and professional."

"Jeff took the time to explain the meaning of each adjustments he made to our heater and how its tuned."

"You started servicing our home in Feb. 2018 by doing the AC in the Spring, which makes sense. Then you serviced the furnaces in Aug of 2018 and again in Jan of 2019. So you didn't service the AC when you should have. In addition on every visit I can count on your service technician trying to sell me something that isn't needed. I fell for it once in Aug 2018 when I let him flush my water heaters. They didn't need it and it could have easily been determined by draining just a little water from the tanks. I've since checked with a plumber who confirmed that you only need to drain a little to know if the water heaters have sediment in them. Every time you come it's something different and the technician always proposed something that is $100 to $300. I don't trust you anymore to be telling the truth. Also, on the last visit the technician left a tool that is expensive to replace. I called TML and notified you of it but doubt that the person taking the message ever passed it on to the technician. I never got a call back or had anyone pick up the tool."

"Fast , friendly, competent."

"Michael was professional , technically competent and thorough he walked up through the process, worked efficiently and cleaned up after himself. He did contact the home office at our request for an estimate and site visit to help us understand how we might efficiently heat a section of our garage. Unfortunately, no one has ever followed up on that request. NOT his fault but a call back in 2 weeks(we are unavailable in the interim) would be appreciated. 805 801 0425"

"James did a great job. I had trouble with the scheduling as the dispatcher did not assign Jim L, the senior technician they had promised. Also the dispatcher missed the fact that I had two appointments for home and rental and assigned 2 different technicians instead of one to do both. I had to place a call to Robert to express my concerns and reschedule so the same technician that did my first appointment could follow me to the second. Not the first time I have had problems with scheduling and dispatching. Compromises my experience and puts the tech in a tough spot."

"I called for furnace maintenance, which I like your company for - I did not like the "hard" sell on other services. It's okay to offer, I didn't call for that."

"Very through recommended have the duct work cleaned replaced the filter and gave a quote of price of duct cleaning"

"Service tech was prompt, courteous, clean, answered questions politely and showed back up today as scheduled."

"Technician was outstanding, the Schilling was a nightmare. I was canceled on Sat Sept 16th, rescheduled for the 18th then nobody showed up. I had to take time off work. Again Ken is a true professional. TML promote him."

"Have never heard back after salesman came to give us a bid. If company didnt want to do job they should have said so."

"explained details vey well"

"James was so polite and answered the questions I had."

"great job will get offer next time you guys come by."

"A pleasant tech provided efficient, competent service."

"Frankly I am tired of getting 2 sets of advice. Some years ago I was told to get an electronic air cleaner, with this new furnace they tried to sell me a filter that release ozone - I said NO, ozone is an oxidizer and is considered an air pollutant. In the recent past I was told to select auto for the furnace fan, save electricity, this last time I was told it was better to leave it on all the time. Lastly, on the door to the air filter compartment is says 20x25x4, so I got a new filter in that size, only to be told it won't fit, so I had to buy a filter from the service guy, and it was way lower rated than the filter I bought. How come the sign on the door gives me the wrong information - or at best is incomplete information?"

"Efficient. On time. Personable."

"Your tech was great. Your scheduling is terrible. Today my time slot was 8-9 my tech showed up at 8:55. He had to drive from Nampa. The location of my shop where the service was to be done was one block from TML's Garden City shop. What was that about."

"Very through, competent, great communicator, did over sell products, had a personality that made you trust what he was saying."

"because"

"Always great customer service. Technicians arrive on time, and are thorough."

"prompt, considerate,efficient"

"Jeff Frank explains all he was checking and why and then suggested what we needed. He listened to our questions and answered."

"Bryce Armstrong showed up on at my place and in 10 Min. had the problem solved and proceeded to fix it. He was very efficient at his job and never wasted a step while doing his work. He left a very clean area when he finished his job."

"Very good service"

"on time thurough efficient"

"Great customer service.."

"The hinge on my attic door was bent. I called and reported same but no one has called me back"

"He arrived on time, he had the part in hand to replace in air conditioner and was very professional! I had forgotten he was coming that morning and I was just getting up and not prepared for a serviceman. He was very nonplused about and just went about replacing the part in air conditioner!"

"he was very knowledgeable. we didn't know the thermostat had batteries until he showed us, they were in awful shape."

"Tech did a great job fixing my ac, but didnt replace air filters and said didnt have any on truck."

"Ken was great! Performed scheduled maintenance and kept me advised as he was performing his duties. Enjoyed speaking with him."

"Bryce is an amazing service man. He has class and knowledge."

"Jeff is very courteous arrived on time and went right to work. He showed me how to set my thermostat and programed it. I will request him in the future."

"No one seems to be able to appropriate settings for my carrier unit on my brand new house. Youve already had to replace the unit once. Now the new one is making funny noises and does not have a 15-20 degree difference in air coming out. Its not very cool and not a lot of air flow. Someone very experienced in carrier units needs to come out here for everyones sake."

"Ken was on time and very thorough"

"Jeff did an outstanding job. making sure that the gas furnace was in top working order. I would recommend TML/Service Experts to all my friends."

"John assured us he would take care of our noisy 2 yr old A/C."

"TML sent a technician much sooner than we expected to work on our air conditioner. John arrived on time and even though it appeared to be a false alarm, John stayed to make sure it was working properly before leaving. He gave us estimates on the different units as opposed to continued repairs on our 13 year old furnace and air conditioner. No pressure, he just answered our questions. Thank-you TML-"

"John was excellent. Very knowledgeable, friendly and honest."

"Excellent customer service! Ken went above and beyond explaining to me what needed to be done and why."

"Because one of my systems stopped working properly after your tech came out for service. Now I have to pay $84 just to have an on call tech come out again."

"Cody did a nice job. He was kind and thorough and very professional."

"Technician was on time, thoroughly explained the issues, and took care of the problem on the spot."

"on-time, efficient, courteous"

"Cody was very pleasant and personable. He provided the service quickly and efficiently."

"Quickly scheduled, on time for appointment, honest service."

"Tech was courteous, open, knowledgeable. and friendly."

"ROSSEN was very professional and courteous. After doing the maintenance he kept me informed as to the outcome."

"very friendly"