debbie C. boise, idaho January 22, 2023 "Jordan was competent, knowledgeable and informative when I asked questions. He did a great job of explaining!"
sheri H. parma, idaho January 21, 2023 "Bryce is so amazing. he goes above and beyond to take care of you."
glenna W. boise, idaho January 21, 2023 "Been a customer of TML for 30 plus years and been very satisfied with their services."
paul R. boise, idaho January 21, 2023 "The appointment I had scheduled in December was postponed. The furnace started acting up and I was afraid I'd have to replace the thermostat or worse. The problem was resolved with the regular cleaning and the program on the thermostat was updated. The technician didn't say anything about replacing the system, which was a constant refrain this past summer."
paul W. boise, idaho January 20, 2023 "Friendly, honest, did a complete and comprehensive job, had a few good ideas"
betty G. boise, idaho January 18, 2023 "I have been a customer for many years; that alone tells you I highly recommen you."
penny G. emmett, idaho January 18, 2023 "The servicemen are fantastic, courteous and very conscientious about my home and their efficiency and servicing my furnaces."
jay P. boise, idaho January 16, 2023 "TML is always on time and best customer service. You are a very lucky company to have TJ as one of your techs."
larue P. nampa, idaho January 14, 2023 "John my service tech is always so professional and takes his time to explain what hes doing. Always courteous and respectful."
penny G. emmett, idaho January 13, 2023 "I recommend TML to everyone, because of their excellent service."
willard W. boise, idaho January 07, 2023 "Very good service and technicians were knowledgeabe and courteous"
jeffrey P. boise, idaho January 07, 2023 "Great job as always for the entire customer experience (scheduling, proactive communication, technician advice/competence and follow up). We have experienced issues in our home (3 years old and 2nd owner) year with original plumbing (leak behind walls) electrical (GFI) and garage door (almost fell off due to bad installation) contractors/installers but we have had a good experience with TML and this has also been validated from others in the Boise area."
anne W. boise, idaho January 07, 2023 "I have had great results with the technician teams and the office staff are aleays flexible."
suzanne C. nampa, idaho January 06, 2023 "Heat went out, they had someone out by noon. Luckily they had the part in Boise and had it delivered to the tech here in Nampa."
bob R. mountain home, idaho January 06, 2023 "TML always arrives on time for the appointment or if running late calls to let us know."
jean S. nampa, idaho January 06, 2023 "Good service, technicians took time to provide good information"
bill S. boise, idaho January 06, 2023 "TML reps were both courteous and businesslike. Chad, salesman, stayed on top of installation."
patricia P. boise, idaho January 06, 2023 "Tml and the former owner (s) have been my service for many years. I have a aintenance plan, so I don't have to remember to have my airon and furnace checked by my self. They clearly explain what they are or have been doing in my home and make suggetions forom time to time. This is for 49 years."
richard C. boise, idaho January 02, 2023 "Very polite, talked me through what they were doing, and also mentioned by new water heater had water marks down the side that might be concerning since it was replaced in August."
suzanne C. nampa, idaho January 01, 2023 "Heat went out- they were out by noon to get a long time standing customer help. Greatly appreciated!"
john H. boise, idaho January 01, 2023 "The Technicians are well trained and professional, but recently the office has not coordinated appointments as well as they have done in the past. They no longer call to set up annual Heating and Cooling appointments as they have in the past and they no longer call the day before to confirm an upcoming appointment. Additionally, we had an appointment to have our ducts cleaned in September 2022, the morning of that appointment I called to confirm (because I had not heard) and was told that their equipment was down and that they would reschedule ... that never happened so I have gone with another provider."
john D. boise, idaho December 30, 2022 "Was impressed that serviceman cleaned my cold air return vents without my asking him to."
pat M. boise, idaho December 27, 2022 "I'm paying for a high tech, efficient system and I've got much less. The technicians say we should do this or that and then do some Micky Mouse change. Right now I don't have to put the butter in the refrigerator as it stays quite solid on the counter."
dave L. eagle, idaho December 24, 2022 "Service was excellent but $321 was a bit much for an igniter, a tiny item, easy to install. I'm sure someone would have done it for less."
dave S. middleton, idaho December 23, 2022 "We are very happy with our furnace, the maintaince program, office staff and the technicans that we interact with"
janet S. boise, idaho December 23, 2022 "The techs are great - my problem is the phone - if you get the local num you are fine - if not forget it"
william S. meridian, idaho December 22, 2022 "The service provided was as advertised, and the technician was professional."
kipp B. boise, idaho December 19, 2022 "When I made the appointment several months ago, the schedule it for 2023. I waited the entire timeframe before someone called me to fix the problem"
liz R. meridian, idaho December 18, 2022 "Your technician, Jorden, was professional, friendly, got the job done well."
diane B. boise, idaho December 17, 2022 "Any time I have an issue with my furnace or air conditioning, TML makes an effort to get to my house and fix the problem. The technicians are always personable and friendly."
ted S. nampa, idaho December 15, 2022 "Convenient and keeps us up to date with heating and cooling systems."
kari F. star, idaho December 13, 2022 "Friendly and professional service - no matter who comes out to my house. Every employee is informative and not pushy at all. Never in a rush, I always feel like I am the priority."
duane T. payette, idaho December 11, 2022 "The technicians are always polite and do whats needed. We had to call TML after hours a few days ago and the technician came and was so polite and took care of our problem."
mary waugh W. kuna, idaho December 11, 2022 "Needed evening services and was very happy with the tech and his knowledge and eagerness to get my furnace running."
kathy B. meridian, idaho December 10, 2022 "You have not lived up to the terms of our contract. We have called many times with concerns and you have not provided reasonable answers."
ted S. nampa, idaho December 10, 2022 "Its so helpful to have scheduled checkups so we dont forget. Over the years weve received good reliable advice and service"
judy C. boise, idaho December 10, 2022 "Your technicians were very polite, informative and thorough as they carefully checked my furnace."
kipp B. boise, idaho December 10, 2022 "Scheduling was horrible. They scheduled me for the wrong year. And I scheduled my appointment 3 months ago."
robert V. boise, idaho December 09, 2022 "Efficient, professional. Most of the technicians are quite good. If I remember then names correctly, it was Joshua and Jim. Both are excellent."
martha H. boise, idaho December 09, 2022 "TML provides consistent, reliable and professional high-quality service."
althea S. middleton, idaho December 08, 2022 "John was professional and knowledgeable, highly recommend!"
gina C. boise, idaho December 08, 2022 "The guts only wanted to make a sell. Didnt really discuss the suggested actions from the tune up. They didnt have the correct size filter, so promised to come back with one in a couple of hours. They did NOT! Left me without a filter ??"
richard B. nampa, idaho December 08, 2022 "I've had a good relationship with TML and its staff since moving into the house 12 years ago. That's important to me."
henry A. boise, idaho December 03, 2022 "Project not complete at this time. Part ordered is #3 and the furnace was just installed a couple years ago by TML."
patricia S. boise, idaho November 30, 2022 "Very late with our prepaid spring service and fall service."
susan R. boise, idaho November 30, 2022 "The maintenance was done quickly and unobtrusively. When he finished his work, he explained everything that was completed to our satisfaction."
pat D. boise, idaho November 30, 2022 "I got good info on the phone from Stephen to help me diagnose issue. The dispatcher was able to get me service quickly. The technician, TJ, was efficient, personal and effective!"
rick N. boise, idaho November 24, 2022 "Im tired of constantly being badgered to buy a new system. Please just perform the service and make recommendations, if Im not interested, let it go. The tech recommended replacing the condensate pump and quoted a price of over $400. I bought one on Amazon for $50 and replaced it myself in 10 minutes."
pat H. meridian, idaho November 23, 2022 "I w have been with TML for years. The quality of service this time was way below the quality I have received in past. The one tech was rude. He main interest was telling me how wrong I was and more interested in salting than do service on my furnace. Also promoting his floor coverings business he was starting"
william R. garden city, idaho November 23, 2022 "If anyone asked I would relate our experience with tml"
pat H. meridian, idaho November 18, 2022 "Im requesting that the service rep that came out not be send out to me again"
ken K. boise, idaho November 17, 2022 "I requested a TML visit to check my garage area (furnace, water heater) after an unexplained CO alarm. TML arrived that evening (Nov 15), and Jordan verified there was no gas leak or exhaust issue, also checking the furnace was working properly.Great Work, TML. Professional & friendly response appreciated."
janet O. nampa, idaho November 13, 2022 "We were pleased with the service and technician. He seem to be knowledgeable and he was very courteous."
derek&amy P. caldwell, idaho November 13, 2022 "Bryce does an amazing job EVERY time he is here to service our AC and furnace and makes TML look stupendous!!!"
marilyn N. middleton, idaho November 11, 2022 "They found all the little devils in the details of my heating system and fix them,, they are honest and reliable and quick,, I like that!! Thank you TML service experts!!??"
maureen B. boise, idaho November 10, 2022 "I feel the services and products received over the past 20+ years have been excellent quality."
vicky P. boise, idaho November 09, 2022 "Technician left our furnace leaking, when it was not leaking water when he arrived. Josh also said I need a $773 motor/bearings. I would like another technician to service my furnace on 11/10/22. Thank you."
shelley C. meridian, idaho November 09, 2022 "You just put a new heater in next door, due to pur referral. They called and ask who we use and I gave them you number."
lysa&jerry H. star, idaho November 08, 2022 "I will most definitely recommend TML to friends and family."
david S. mountain home, idaho November 07, 2022 "We have used TML for several years and have always been satisfied with their service."
gerard B. meridian, idaho November 04, 2022 "Ive been having TML service my HVAC for over 20 years. I trust them 100%."
sharla C. emmett, idaho November 04, 2022 "System we purchased is great & getting maintenance done has been easy to schedule & get done."
tammy M. middleton, idaho November 03, 2022 "They tried to get me to purchase things i did not currently need. they were pushy about it. They were grossly over priced. i feel they tried to take advantage of me.. $600 dollars an hour is grossly over priced. I am very tiredof being an older single woman and have every repair person out there price goude me and try to take advantage of me.. I asked fo ran itemized invoice i still have not recieved.. Itemized price of the part, driving fee, step onto my property, cost for time worked, discount for warranty part, discount for maitenance program. I am verty disapointed in the furnace i was sold it is five years old and falling apaart. I was told i needed a new air conditioner. later to find out they could take the old freeon out and put the new chemical ininstead. Very sad to see a good company become a really bad one in stiff competition with Right Now. I am currently looking for a new company. the technician seemed ok."
penny G. emmett, idaho November 03, 2022 "Can always count on the TML team to be here as expected, find the problem and get it fixed. Jacob was super!!"
gerald L. meridian, idaho October 27, 2022 "Heater stops running every year until serviced. Filters only available online. Highly unsatisfied with the product."
richard K. meridian, idaho October 26, 2022 "TJ provided excellent service in a timely and honest way."
katherine S. boise, idaho October 25, 2022 "Problem was fixed quickly. Technician was professional and friendly."
bob M. boise, idaho October 25, 2022 "I already submitted my review on the day of the service. It was submitted through Google Review so I will not redo this review again."
rayleen T. caldwell, idaho October 25, 2022 "The team sis a very good job and were friendly and yet serious to get the work completed. They communicated with one another great."
kristine R. boise, idaho October 21, 2022 "Quality product Knowledgeable representatives The installation went well and was able to help me by providing a reference to a electrician when I discovered an electrical deficit when need to be resolved and then double checked after this work was completed. The checklist / system was checked on and instructions/ information was provided. Yeh Jerry, Kylas, and Jesse"
keith B. boise, idaho October 21, 2022 "Courteous professional service, quality work, punctual, and reliable!"
carolyn P. nampa, idaho October 20, 2022 "Arrive on time. Explain issues if any. Joshua was very good."
barbara W. boise, idaho October 20, 2022 "TML earning way back given very bad experience with the water heater"
sandi R. nampa, idaho October 20, 2022 "Professional, knowledgeable, friendly technician. However I wasnt aware that the cost of the filters had tripled until after I said to put a new one in!"
barbara G. boise, idaho October 19, 2022 "Working under very cramped areas, the workers were very pleasant and helpful."
rhodene O. nampa, idaho October 14, 2022 "I would feel that since my experience was good theirs would be also."
linda C. letha, idaho October 13, 2022 "The only issue I have is having to remind you folks that I need filters or that the water heater needs to be flushed."
philip C. boise, idaho October 12, 2022 "TML is more expensive than some other heating and air conditioning companies."
larry S. boise, idaho October 12, 2022 "Fast and Friendly service. Very professional and seen like fair pricing."
antonio B. boise, idaho October 11, 2022 "Excellent timely service and going above and beyond like changing my filter for me and taking time to explain all of the cryptic numbers written on the inspection form."
dianna M. meridian, idaho October 07, 2022 "Very efficient young man through in his inspection and explanation of minor repair. Very personable and pleasant."
angela C. eagle, idaho October 05, 2022 "Scheduled appointments have been canceled multiple times. We have a maintenance membership and like to stay updated on seasonal maintenance. That didn't happen this year."
jennifer P. meridian, idaho October 05, 2022 "They have always been good on making sure I understand what is happening and how they fixed it. Been prompt and efficient"
jackie & steve M. boise, idaho October 05, 2022 "It's just not something I discuss with friends. If the subject does come up, then I would recommend TML."
barbara S. boise, idaho October 05, 2022 "Your agent's visit was timely, and he was most professional and courteous."
arthur M. meridian, idaho October 03, 2022 "Had TML services for years. If I wasn't satisfied with them I would get a different service. All responding service representatives have been knowledgeable, courteous and professional."
laura H. boise, idaho October 02, 2022 "Bryce knows what To do every maintainer and does not sell us anything we do not need."
derek&amy P. caldwell, idaho October 01, 2022 "Bryce treats us like Family, and we never feel taken advantage of by your company or its staff."
jennifer P. meridian, idaho September 30, 2022 "They have always fixed any problems that I had and were always telling me how everything was"
derral T. meridian, idaho September 30, 2022 "Your technician was excellent. He walked me through what and why he did what he did to my heating system. He cleaned my return vents and parts of my heating system."
barry T. boise, idaho September 30, 2022 "I have a yearly check up on my furnace and my air conditioner. They always come when scheduled and call me 30 minutes in advance to alert me that they will be there soon. They checked out my furnace, told me that I had a small issue, which they fixed. Let me know that in the future there is something that might go out. My furnace is very old."
bruce H. nampa, idaho September 24, 2022 "The service rep.did a great job,checked all the vital parts.When he was finished he went over his findings. Very good tech."
david V. middleton, idaho September 24, 2022 "Great pr / and took time to inform me of other problem / like the leak in my plumbing behind the tankless water heater"
alice L. boise, idaho September 23, 2022 "Technicians could have been dressed more professional. Dont like sales pitch"
mike F. boise, idaho September 22, 2022 "Bryce was thorough and went out of his way to make sure our equipment is working to it's full potential"
ron V. boise, idaho September 20, 2022 "You were able to fix an issue a couple of winters ago in an emergency situation. That convinced me to sign up for your ongoing maintenance. HOWEVER, since then, scheduling this maintenance and your technicians arriving with the correct tools to complete the job has been challenging... and frustrating to me. 2022 AC annual service being scheduled in September (end of summer?), asked for a measurement of air flow at a few vents in the house at time of scheduling, yet technician arrives and cannot measure the airflow --- does not have the air flow monitor??? Technician tells me that the office will schedule out someone that can measure air flow... has not happened yet. Heater service some time ago --- technician recommended a combustion analysis, yet service tech that can do that is usually not available. Service technicians are always professional and efficient."
mike F. boise , idaho September 20, 2022 "Bryce went above and beyond to make sure our equipment was working to it's full capacity"
james V. garden city, idaho September 19, 2022 "Literally decades of overall satisfaction with TML / Service Experts"
rory N. garden city, idaho September 18, 2022 "Service person was very professional and very thorough."
craig H. boise, idaho September 18, 2022 "I have relied on TML since 1991 to install and service my furnace/AC."
ron B. eagle, idaho September 15, 2022 "The service guys were on time, polite, and unintrusive. They accomplished everything I asked for, including replacing the UV anti-bacterial bulb."
robert V. boise, idaho September 13, 2022 "Courteous, considerate of needs. Even thought the work was delayed all summer due to scheduling and existing jobs, Joshua was as responsive as he could be."
john D. boise, idaho September 07, 2022 "They are always prompt, courteous and professional. They take very good care of our HVAC system."
carole W. boise, idaho September 05, 2022 "Kim was not ready to work solo in the field. Left can of wasp poison outside on rocks, just tossed hose onto wall holder, did not initiate coolness check inside and tried to put a different filter that was too big into motor."
robert K. meridian, idaho September 05, 2022 "Friendly pros who answer questions and get the job done! I've been with TML for over 9 years. You are my go to guys!"
chas B. eagle, idaho September 05, 2022 "The technician sent had been a commercial/industrial tech employee, so he really knew his "stuff.""
carol C. boise, idaho September 04, 2022 "The service technicians are always helpful, pleasant, and thorough."
jan E. boise, idaho September 02, 2022 "I've used TML several times to have my dryer vent cleaned. We recently moved to Avimor Community and wanted the dryer vent cleaned in our new home. Our technician, Jordan, was excellent. He called to let me know he would be to our home in 15 minutes and exactly 15 minutes later he arrived. Jordan was very thorough, extremely polite and conscientious. He kept us informed on the progress and did an excellent job on cleaning up when finished. I highly recommend him!"
bill H. boise, idaho August 31, 2022 "Personable technicians that answer all my questions and provide excellent service"
east acsent A. boise, idaho August 25, 2022 "They provide quality work and come through when they are needed."
charlene D. boise, idaho August 20, 2022 "The technicians come on time, explain things well and do a good job."
pat R. meridian, idaho August 19, 2022 "Agent was friendly and above all,was knowledgeable and gave me several appreciated tips."
jan M. boise, idaho August 19, 2022 "I signed up for the yearly plan, because the technician said everything would be taken care of (including filters). The Plan apparently doesnt cover 4 inch filters, but the whole reason I signed up for the plan was so that I didnt have to worry about anything. If the service expert had asked, I would have gladly paid a little extra for them to install the larger filter. Instead, I had the service expert leave me a note telling me that I needed to change my filter. Not good help or value."
nancy B. boise, idaho August 19, 2022 "been with TML for years..... frustrated that the last couple of years it takes 3 appointments to get the service job done. seems that the company beginning to have a lot of employee turnover- used to have the same techs year after year."
dani R. boise, idaho August 19, 2022 "Josh was very informative and took his time to explain to me lots of things in a way so that I could understand easily even that I am not an expert!"
dean S. boise, idaho August 17, 2022 "A/C System has had problems for several years (leaking refrigerant)"
eric W. boise, idaho August 14, 2022 "The tech was great. Explained all and gave recommendations. He was quite thorough"
travis W. boise, idaho August 13, 2022 "Serviced the unit twice with the solution to replace the broken blower motor. Blower motor works perfectly and no issues after the first service. Will be reporting to BBB"
jennifer F. nampa, idaho August 12, 2022 "I love working with you guys. Your customer service is great! Your technicians are very polite and knowledgeable. It feels like you let family in your door rather than a stranger."
bill S. boise, idaho August 11, 2022 "TML TECHS HAVE ALWAYS BEEN PROFESSIONAL AND COURTEOUS WHEN DOING MAINTENANCE ON OUR EQUIPMENT. HAVE HAD NO PROBLEMS WITH THEM."
travis W. boise, idaho August 08, 2022 "Initial diagnosis was incorrect. The hopeful fix was not discovered until the second site visit which is delaying the solution and causing us grief"
randy K. boise, idaho August 08, 2022 "Took several phone calls and emails to line up a simple gas line pressure check. Took the tech 10 minutes to tell me it failed the pressure check. Never had any follow up from TML to help solve the gas line leak issue. Just take the money and run."
bill S. boise, idaho August 06, 2022 "TECHS ARE ALWAYS COURTEOUS AND PROFESSIONAL. WORK IS ALWAYS COMPLETED IN A TIMELY MANNER AND NEVER HAVE WE HAD TO HAVE REDOS."
yvonne S. eagle, idaho August 05, 2022 "We have had nothing but trouble with the AC unit since the day it was installed. You don't seem to have a technician that can find and fix the problem once and for all. Right now we are waiting for a part. We've had this unit for about 4-5 years and we've had to have repairs every single year, despite having the annual service/check-up/maintenance. Poor equipment and varied skill level of technicians for diagnosing and fixing the problems."
meghan S. boise, idaho August 04, 2022 "Josh was great to work with!! Katie was also great to work with!!"
lisa S. boise, idaho August 04, 2022 "I am happy about my new unit but the duct cleaning was a joke. That guy had no idea what he was doing and left the place a mess."
scott M. meridian, idaho August 03, 2022 "This gentlemen was extremely professional, knowledgeable and very patient in his answers to my questions!"
richard T. boise, idaho August 03, 2022 "Kim was timely in arriving at or before the scheduled time and provided advance notice by phone voice mail"
crystal H. boise, idaho August 02, 2022 "I really like having Bryce as my technician. He knows our system inside and out. He doesnt try to upsell us things we dont really need and is honest/trustworthy."