TML Service Experts Reviews

"Mason was great! I also have had much better interactions over the phone than on a few years past."

"Pleasant, lots of good pointers on how system works & specific filters to purchase for the unit. Unbolted an old tv antenna that had been there for years. An eyesore. How kind is that?"

"very good service"

"Austen was prompt. He explained to me everything he was doing and why. He took the time to show me the thermostat and how best to use it to set temperature. He was very pleasant."

"Bryce is always on time and courteous. He is very through."

"Michael has been here before and he is always thoughtful, personable and knowledgeable."

"I am splitting the difference. Bryce Armstrong gets a 10, your steam humidifier "experts" get a 1."

"Competent , professional service."

"Bryce did a great job fixing all our many issues that came with installing our whole home humidifier. He had to come back numerous times to try different solutions and always did it with a smile."

"Bryce goes WAY above and beyond to take care of our Family and our HVAC needs! I actually personally request Bryce to come each and every time because I have developed a deep seated trust with him. On a 1-10 scale; Bryce is a 20!"

"Very knowledgeable and fast. We had heat in no time"

"Conner was delayed to to a freeway accident but called us to advise of the delay. He was extremely professional and explained in detail his each step in his process in assessing the problem which was 100% accurate. The repair was completed in a timely fashion and to our 100% satisfaction. So impressed we signed up for the annual maintenance program. We will request Connor for any future maintenance needs."

"Great job. Was quick and clean"

"They were very good and courteous ."

"The rep introduced himself asked if we had any issues that needed looked at.He did his job effectively told us about other services that you have I told him I already had the solar attic fan installed last year it works great."

"Don't really know what to say. Your logo speaks for itself "expert service"."

"Mason Timely service and positive personality."

"Did a great job, cleaned up after himself."

"TML Service techs are the best. Simple as that."

"He was friendly, quick yet thorough."

"Bryce was quick and efficient and kept us informed of important information regarding the maintenance of our furnace. He was also quite personable."

"There were only 2 two to start because the original team were in an accident, but they go right to work. Two others came and did help to make up some time."

"James was not knowledgeable about humidifiers. I had to do my own research about things he should know about. He brushed me off after the installation regarding questions...just told me to call Aprilaire. First installer couldn't get the unit completed and had to send someone the next day. Humidifier is not working the way I expected it to. I did not get good instructions from you and the Aprilaire manual does not solve my issues. I have been calling for an inspection every day since 1/14...Denise Colin's answering machine is all I get and I have left several messages...no call back. If I can't get this figured out I will be calling you. I am very disappointed."

"Quick and thorough service."

"Ben is very professional, kind and willing to explain what he is doing and has done."

"Ben was professional and pleasant"

"Lee did a great job quickly diagnosing our furnace issues. He checked to see if our furnace is still under warranty (which it is) and was able to get the parts ordered before he left our house."

"Our initial install was done incorrectly (according to Bryce it had several things wrong). The humidity in our home was going down instead of up. Everything needs to be redone. We had to personally run a line from the garage into a main room of the home in order to get an accurate read on the humidity levels. Bryce will be back soon to fix everything and hopefully we'll get the problem resolved."

"On time, fast and thorough"

"He was on time and did the job without any hassel"

"On time was very certious clean quite efficient"

"Steven was efficient, careful, and a very nice guy."

"The tech went beyond just fixing the problem. He was very helpful in explaining the new thermostat."

"He was here on time and did the job"

"you didn't get permits for the jobs and your secritary told the city inspector that TML didn't do the work in the end it all passed"

"HE WAS A BIG HELP EXLAINING TO ME HOW THINGS WORK"

"Austin was very professional and explained excellently what he was about to be doing. Definitely appreciate his attitude and work ethic."

"Quick and easy"

"Steven is extremely professional. I told him that my wife works night and was sleeping. He conducted business with a whisper and did not wake her up! Thank you Steven!!."

"Respectful, professional service"

"Technician was prompt and went through the furnace operation, checking it all out."

"Pretty low key this time. Nothing to mark down about."

"dryer still doesn't dry well when using the air vent. Dryer works great when I don't use the vent so I know the dryer isn't the issue"

"He was helpful and gave us some excellent tips on our Lennox unit."

"The service rep. I felt did follow COVID regulations did not wear mask. Cover shoes when inside"

"Jason was very professional, did the work, let me know when he was finished. Nice man."

"His work and attitude was ok, except that i did not get a receipt with the charges. Nor would the supervisor return my calls about the receipt & the fact that a igniter switch is good for 10 years & i have the unit for 6 years."

"Our serviceman was very helpful. He explained everything to us and told us what he did to our furnace."

"Tech spotted the issue immediately"

"The technician was on time, called in advance and was polite and informative regarding the readings on my furnace. Also, (I don't have his name with me) he was very personable and enthusiastic. The only thing I noticed was he did not check my thermostat inside. Not sure that is necessary as he had all the numbers checked on his paperwork. Maybe due to covid there was no in-house inspection which was just fine with me. Thank you."

"Technician called to confirm when he'd arrive, thoroughly explained the problem and showed me, as well, and gave me options for repair."

"The Service Expertperson show us what to look for before calling."

"Helpful"

"Very professional and knowledgeable."

"Great customer service."

"The gentleman was here, checked the heating system, and left. Very quick and efficient service."

"They took time to explain exactly what they were going to be doing and how long I could expect them to take. Super polite and respectful."

"Ben was knowledgeable and friendly."

"I hadn't heard my humidifier, attached to the furnace, run all season. I asked Austin to check it. He did and it now runs like it should..."

"The young man that came over explained everything he was going to do. He finished quickly and explained what appeared to be wrong. Our system has been working well since his visit."

"We had questions about our water heater. He was able to to take a look at it, and get staff to replace water heater that was failing same day."

"Knowledge, help given"

"Jason has always been professional."

"I appreciate the fast, professional, and honest service. All technicians we have worked with have been very professional, personable, and they always take time to answer our questions honestly and to the best of their abilities."

"The technician came on time, did the job efficiently, and was very courteous."

"Steven was very thorough."

"took three trips to fix the furnace. I have no problem with techs.. Just took time."

"There is always room for improvement."

"It took three different repairman and time to fix the problem"

"Noone wore masks to protect me"

"Friendly, courteous, and explained the paperwork checklist"

"SPENT TIME PREFORMING SEVERALTESTS ANDDOING INSPECTIONS."

"Very efficient and polite. Arrived early and explained everything thoroughly."

"He did his best to solve the problem."

"Ben came to our home , determined that we need a striker, I paid $129.00 and we havent heard or seen Spence then"

"arrived promptly, wore a mask, polite, efficient"

"answered all my questions"

"Efficient and COVID aware"

"Tech was quick, efficient and a pleasure to deal with; he explained my questions in terms I understood!"

"He did an excellent job"

"Took time to answers questions about cracked thermostat"

"Steven was professional and thorough."

"Bryce is very knowledgeable and was quick to make suggestions for improving the temperature in the house. He paid attention to Covid protocol. He's the best TML employee who has come to our home."

"They explained thoroughly what they were doing and what my choices were."

"Knowledgeable and explained options"

"He did a great job, in a timely manner."

"Friendly, knowledgeable, good value"

"Everything seeed to have been done very efficiently."

"The first technician was great. The second technician told me I needed a pump at $350 and if I would order it right then he would waive the service call fee. He acted very disappointed when I explained I needed to wait. A second opinion by another company was the pump is perfectly fine and does not need replaced. I would rate the first tech at a 10 and the second at a 2."

"He was understanding to my Autistic son and his questions and understand our new tempoteratact."

"On time, professional, thorough, and explained everything well. And thank you for wearing a mask!"

"Professional, friendly and knew what he was doing. Answered all my questions and wore a mask his entire visit. Very impressed with Steve and TML."

"The technician arrived on time, introduced himself, briefed me on the inspection process, went about his work in a professional manner, wrapped up, and reviewed his findings and recommendations with me! Whats not to like?"

"Very efficient and gave me a heads up about extra expenses that might happen in the spring (particularly a blower cleaning)"

"Jason was awesome. I appreciate his truthfulness"

"Fast, effient and very polite."

"Cause my system ran for 3 days and quit again"

"The techs were great. What I was disappointed in, was that I was told AFTER installing the filters (and initially being told they were part of the service) that they weren't included in my service and I had to pay extra. In my opinion, they were overpriced as well. Last time I had this service done they were included."

"Bryce is knowledgeable and he knows what I need or don't need. He never steers me wrong."

"Very helpful amd profession device staff"

"he did a very good and thorough job."

"The technician, Steven, was very respectful of my home, my time and my privacy. He explained the service in non-technical language, answered my questions fully and understood my furnace."

"Why do people give high honors to others....... for their accomplishments"

"Great, prompt service."

"Promptly provided good service"

"He was on time He was friendly and he seemed to know what he was doing"

"Mason was very professional and efficient. He was patient with my barking dogs also!"

"Just love your company"

"Brice is very knowledgeable about the geothermal system, and I always make sure I ask for him specifically. He is thorough and open to questions."

"They always do such an efficient job."

"Did a great job! Helpful. Timely. Because of his quality help, decided to use TML for duct cleaning."

"They did a good job and were friendly. It would have been nice if he could have prioritized it instead of letting me decide what is affordable this time."

"Tech was courteous and was helpful. Parts took a little bit but all was well with lower temps."

"Friendly expert service"

"He seemed thorough"

"Friendly and knowledgeable"

"He was quick, efficient, and knowledgeable."

"Very professional and courteous."

"Knowledge, Courteous, on time"

"He had helpful suggestions of services that could benefit us. He was friendly and knowledgeable. Visit was a little long, though."

"Lee was able to offer his opinion of my situation over the phone, and came by within the same night to fix my problem."

"Job got done and works as it was supposed to work."

"Very professional and courteous service."

"Bryce is very pleasant, efficient and knowledgeable."

"1yr old unit what's there to do. didn't have to change filter as we do it."

"Knowledgeable service rep-------solved the problem quickly. We have owned our home for 7 years and only call TML!"

"Technician did a thorough check of the AC. He went over it with me. However, several after he left, the ac was not cooling, or even running. Upon investigation the technician had failed to restore power the AC unit outside. Rookie mistake..."

"the man that came was very nice and explaned what was wrong and I hope fixed the problem for good"

"Bryce has always done a great job and is very courteous and prompt."

"He was very professional, explained things well."

"Lee is totally professional."

"The promptness John came, so very much appreciated!!"

"Your people are always professional! Wonderful service."

"We loved Mason. He was thorough, considerate and knowledgeable."

"Very personal technician efficient and finished ob in a timely manner"

"Tech absolutely KNEW what he was doing..."

"Lots of information and respected my knowledge"

"Courteous, on time but did not have filter and I had to schedule another appointment"

"Very nice and knowledgeable."

"The work space was tight with minimal clearances. They dismantled and reassembled as much HVAC ducting as the plumbing needed for our new water heater. They showed up the same day I called and worked until 7:15 pm so we could have hot water. They were great!"

"During the visit, my neighbor came over to see what the prognosis was for my AC unit. This neighbor assists with my household needs and alerted me to the malfunction Sunday night. When my neighbor approached Richard, he was told that Richard couldn't release any information to him because of HIPPA. This is clearly incorrect, seeing that HIPPA applies to Health issues only. Once Richard had finished working, he told me that he didn't have time to answer questions from neighbors. He also left the damaged part with me and told me that I could now show this to any neighbor that had questions. Clearly this could have been handled better."

"Very satisfied with Enoch. Lee, not at all satisfied."

"NIce guys! Marc was in the hot sun and never complained once! He is an excellent job."

"Jason arrived right at 8am. He was very pleasant."

"Jason was fantastic, he diagnosed the problem (Thermostat) and replaced it and had our air conditioner working like a charm. He was here till 10 pm making sure everything was working properly. He even came back the next day to install a condensate pump to make sure any condensation from the air conditioner or heater would be properly drained."

"Bryce is an excellent technician and I appreciate having experienced, knowledgeable technicians service my heating, air conditioning and hot water equipment."

"Able to repair the problem same day"

"Bryce was very efficient and addressed all of my q;uestions"

"Great response time to our service call."

"The service was delivered immediately repair saved me from a much more costly replacement and got on a service program to maintain both furnace and AC going forward"

"Thet were helpful and answered my questions"

"The experts arrived promptly, diagnosed the problem, quickly fixed it and gave us the report.. they were courteous and respectful. Thanks to Lee and the other technician.."

"A+++++"

"John was efficient and confirmed that the system is working as it should. I did have to remind him to use shoe covers, which has not ever been necessary in the past. This is minor. More importantly, when I expressed thought that filter probably needed to be changed, he I appreciate that John explained that our MERV 16 filter was good until next visit. This kind of honest builds trust between TML and customer."

"The technician added some coolant and said my problem was fixed without a doubt. I am still not able to cool my house as I should. I will be calling for another appointment."

"Knowledgeable And professional"

"They came and got the job done"

"He did a great job"

"Jason was able to fix issues that I have been asking/complaining about for years. We are so much more comfortable since he fixed the AC."

"Was mostly satisfied but unfortunately my AC unit runs on an obsolete gas that has been deemed environmentally harmful by the EPA. This gas is now rare and expensive. The solution is to buy a new AC system."

"Your service has been poor for a while, I waited an hour and 11 minutes to talk to someone. The time before it took 5 days to get a tech. Out."

"Problem was not with technician. He was very personable. He told us a part went bad and to replace it, but the problem still persists and we now have to pay someone else to fix it."

"The tech had to leave and get a filter and run a part to another tech and was gone for an hour and a half."

"Lee was kind and checked my a/c and furnace. Mentioned additional tests, but did not pressure me. He was very nice."

"You (TML) said that the A/C unit needed to be repaired and that the cost of these repairs would be over $400. I "fixed" the A/C unit with a part that costed 15 cents and with literally chewing gum that was already chewed. total cost to me about 20 cents. Stay very far away from me, please!"

"Very knowledgeable and did not try to sell me things that I don't really need, but provided recommendations."

"To renew my contract the price has significantly increased over $160."

"You agent was very courteous and knowledgeable. This was not his first visit here and he was careful to service all of our equipment."

"On July 10, 2019; the technician (Rossen) said I needed a new blower motor at a cost of $578. On the July 8, 2020; the technician (Jason) said the blower motor and capacitor were fine. He did recommend a cleaning of the "squirrel cage", which I accepted at a cost of $285. It did not appear that dirty to me. Strange how a year earlier, the motor needed replaced - but this year it was just fine. Jason was very polite, and helped seal the filter unit. Will see if that reduces dust in our home. It is difficult to have a great deal of trust in a company that always wants to sell me something I may, or may not, need."

"Knowledgeable and friendly technician"

"You are servicing our HVAC system on a contractual basis since 2007. This year you came three times to eventually fix a leak and supply 5 lbs of freon. The cost was an exorbitant $518, reduced by only $100 after complaint. Huge and the leak should have been noticed during the previous visits. Very bad!!!"

"The gentleman that came out said he would call in a couple hours to discuss options. Never heard back from him. It was obvious he was not interested in our project."

"Explained what was being done and my options for the future. Explained about how the arrival time mix up happened. Worked me in later in the day."

"I really appreciated Lee's help in diagnosing what was wrong with my air conditioner and he went the extra step to find out why TML didn't catch the problem when the last guy came to maintenance my system. However, the cost of the capacity alone was $260 and the cost of the motor with capacity was over $600 which seems very expensive. I had Enoch then come in to talk to me about a new air conditioner. He quoted me $8k for a brand new air conditioner which was a shock, but then tried to sell me on the Advantage Program which is ridiculously expensive and would have had me paying $15k over 10 years for the system. I would have been better off to finance the $8k and sign up for the maintenance program. I was so put off by the rip off that I cancelled my monthly maintenance program and called Western Heating. They fixed my capacitor for $119."

"My appointment was scheduled from 12-2. At 2pm I called TML to get an update on approximate arrival time. After 3pm I got a call from the technician telling me they would be arriving in 30 minutes. They arrived closer to 4pm."

"everything went smoothly and technician was very helpful."

"The technician was very professional and friendly and very helpful with answers I had questions for"

"Today was the second time Service Experts had to reschedule the appointment for seasonal maintainance. Phone call on same day of appointment is annoying when time has been set aside to specifically be available for the appointment. I understand emergencies do happen, but when appointments are cancelled twice in one month, consideration of customer should be taken into account. Been with this company for over 20 years and have purchased 2 furnances from this company. Doubting whether to continue with renewing maintainence agreements."

"Technician was very knowledgeable and clearly knew his job. When I greeted him at the door with my mask he seemed amenable to putting his on. I would not have allowed him in without it. He did not complain until time of payment for new filter. He than began to relate stories of how friends couldn't breathe with a ask on and he almost passed out when he was working outside. Sorry for that but he really wouldn't be able to breathe with COVID. Believe he should have held his thoughts to share with someone who thinks like he does. He is in hundreds of homes and he had no idea where I had been. Until the vaccine is created, no technician will work in our house without a mask."

"Our technician was thorough, friendly, and polite."

"Technician was on time, professional and friendly, got job done quickly."

"Very friendly and knowledgeable technicians who worked together."

"very efficient and pleasant worker"

"Jason was knowledge with our Lennox system and helped me program it. He changed the filter and recommended a different filter and explained why."

"Knowledgeable. Efficient. Pleasant."

"Bryce was thorough, methodical, and taught us the importance of maintenance."

"The Tech was thorough and explained what he was going to look at and then afterwards explained that everything was fine. He also let me know to order the filters myself to save money which I appreciated."

"Jason was incredible!! He explained everything and showed my wife and I what to do. We only want him as our technician from now on"

"polite, knowledgeable, followed COVID precautions"

"On time and efficient service checking and maintaining the air conditioner and replacing parts that were not in spec."

"Quick to fix problem operating new thermostat, showed us how to operate it."

"Enoch project manger and Jason technician both fabulous. very respectful of social distancing/mark etc.. showed and explained issues with A/C and water heater very well. I have been TML customer for think over 20 years. first time someone talked about flushing water heater. 11 years old. had issues - new one tomorrow- now i know why my instant hot water and gasket in shower head failed."

"AC fixed at one AM !"

"Chris was extremely professional, friendly and knew exactly what to do to fix our air conditioning. He troubleshot the problem and got it fixed quickly. He worked late to ensure our system was working so our home could be comfortable."

"My daughter called TML for us as she is living in our home while We serve a Mission in Salt Lake City. The air condition quit working. She calkedcand said she was on a list. I gave her Bryce phone number because he was the first to service my furnace and sir conditioner and I know him personally."

"Bow knew what needed to be done on his part to service our HVAC. He has great people skills. He has service our system 3 different times with the same professionalism."

"Just what I ordered to get the repair complered1"

"was not fixed still got charged for it"

"Tech arrived on time, was very professional, explained what he did and was efficient."

"Did the job with quality"

"Bryce comes on time and of course he knows my system so I can trust the job is done well"

"Timely and knowledgeable feedback."

"very polite young man who actually to me when i gave directions how to find my house"

"Good thorough service"

"Quick and efficient service"

"very good tech, knowledgable"

"Ben was personable, knowledgeable and efficient in his demeanor and work. Additionally, he took care to keep the house clean while completing his maintenance/inspection work."

"Bow did his best to up sell me on other service. That to be expected. He wanted to replace the blower capacitor for $165.00. At that time ask why it cost so much and he said that's the book price. I told him I would do it myself. I ordered a new capacitor online for $5.09. And installed it in under 5 min. At your cost that's over 3000% mark up. So he claims my unit was low on refrigerant and he added 1 pound of it at a high cost of $78.00. I had to take him at his word on that one. Had my old capacitor tested today and it tested good 5 of 5. I was told it tested 3 of 5."

"He wasn't going to clean my coils until I mentioned it. I provided the hose and sprayer."

"Technician and training supervisor were very helpful and solved my AC problems"

"Very personable- works hard and is knowledgeable"

"JASON WAS VERY THOROUGH AND EXPLAINED EVERYTHING."

"Done well to coordinate all factors with everyone working from home."

"Prompt, friendly, and did a great job"

"Brice always does a outstanding job and is always very professional about how he conducts himself, respectful in putting on booties when he has to go through our house."

"Kirby notified me of his expected arrival time and was here when expected."

"Good PR, they did let us know what was wrong, and checked everything."

"Service was performed efficiently and quickly. No problems."

"Exceptional, timely service. Chris was very courteous and maintained a safe distance when we spoke."

"I so appreciate that Gabe stayed until 6p to provide the fix, though he was there for Dx visit."

"Went above and beyond what techs have done in past for me"

"On time, helpful, efficient. A great company representative."

"Very professional and informative"

"I have been doing business with TML for almost 5 years now, and Bryce is by FAR the best tech TML has ever sent to our home!!! He is polite, informative, helpful, and has a great sense of humor!!! I give TML 10 stars out of 5 based on Bryce's service today!!!"

"Checked to make sure everything was functioning in proper range. Also replaced a part and fixed a problem we had been having with our heat pump."

"He was informative, pleasant"

"the tech was friendly and very efficient in completing his job and did a good job"

"Bryce found that my problem was not the HVAC system but instead a failed exterior circuit breaker."

"Efficient,professional service."

"Michael was on time and very polite, but he did not observe social distancing. Here are things he should have done to make me, the customer, feel comfortable during these unusual and stressful times: -Not enter the house unless the homeowner states approval (he just walked right in from the garage to tell me we needed a new filter.) -Offer to leave a bill to be paid via phone instead of coming in the house, handling my credit card and asking me to sign. -Wear a mask. -Keep a six foot distance at all times. I should have been more assertive about telling him how uncomfortable I was with his lack of social distancing, but it took me by surprise. On your website you insist that you are following safety precautions, but I saw none of that. Additionally, he left the old filter on the sidewalk when he left. We have a service contract with TML, so we will use your services again. I can only hope your staff is more conscious of safety protocol and social distancing before then. I know I have learned that I need to be more assertive about stating my needs. Marti Agler"

"Very professional, took the time to explain what was done and why."

"Pleasant and professional"

"Good communication"

"Michael was very polite and understood why he couldnt come in the house."

"Bryce was thorough, explained what & why things were tested, AND recommended a UV light installation which would kill mold & mildew in my home."

"It seems it took a long time to service the AC unit. It was not speedy."

"Knowledgable & does a great job in reviewing the AC."

"Efficient, polite"

"Courteous, efficient and competent"

"John was very thorough and professional."

"Very professiona, knowledgeable and friendly."

"Arrived on time, worked efficiently through the checklist and briefed me on the status of the furnace/air conditioner at the end,"

"Excellent Service"

"He was polite and seemed to know what to do. I am sorry for my reaction at end. I had some things going on with my son that affected my day. I talked to my daughter later and yes I would like to talk to someone about another 3 year contract."

"Extremely courteous, professional, cleanliness"

"On time polite knowledgeable in uniform wore protective footwear offered to work with no contact if we wished. Gary presented an upgrade to Vantage Gas program."

"Bryce was very efficient and respectful of our home and my "social distancing" efforts."

"On time, friendly, professional service."

"Courtesy and promptness"

"the person did a fantastic job very pleased"

"They did what they said they would do and they dit it quickly"

"Professional, courteous, efficient service."

"Bryce always provides great service"

"Tech was friendly, clean work."

"The technician arrived (after calling) ahead of time and was pleasant and efficient."

"Bow did a good job and was respectful in all his work."

"On time, efficient,knowledgeable"

"He was courteous in all areas cept for not rewinding the house after her used it lol"

"Did a thorough job and answered all my questions."

"Quick and courteous"

"The air condition units were not washed out"

"Both representatives were very personable and took the time to explain their processes and what they found."

"This gentleman provided THE best customer service ~ was helpful in providing ideas."

"Tec was friendly and informative, listened to my concerns, went the extra mile"

"Bryce is one if a kind . Very knowledgeable and personable."

"Kirby was very professional and efficient."

"The tech was excellent"

"He was professional and courteous."

"Pleasant young man, did what he was supposed to. Very efficient. Also recommended a hard start kit for A/C. Good idea."

"During this corona virus he wore a max, gloves and kept a personal space which was much appreciated."

"a bit surprised about the need for the fix on the shut off? If that was important why was it not initially installed or addressed in earlier /previous visits?"