TML Service Experts Reviews

"I specified exactly what was wrong with my furnace on the phone when scheduling the appointment. I even left the furnace make and model number in my email, yet the correct part was not brought. I had to call the office twice as they didn't respond to my initial email nor did they tell me the part needed to be ordered. It has been a week since I called last and they have made no efforts to contact me. We have been without a furnace for a week and a half now, presumably waiting on parts, and they have put no effort into communication. The tech was nice and professional but highly disappointed in the customer service, and debating canceling my membership."

"Tyler was very conscientious about my preference on him wearing a mask, which I appreciated as that doesn't happen much out here in Star! He took the time to tell me what he would be doing and asked if I preferred he knock when he re-enter the house or if he could walk in/out - and before he left he went over everything he had done/seen and made a few money saving suggestions. He was very customer service focused and respectful - he was great."

"We requested an appointment because we are interested in a humidifier. Instead of showing up during the appointment window, we received a phone call. He gave us a rundown of the 2 options and why we should get the more expensive one. We told him we were concerned about the humidifier fitting and then he gave us measurements so we could measure and try to figure out if/where it would fit. The whole process has been very frustrating. It feels like someone is going to make a commission and has done 0 work meanwhile were left feeling like were trying to figure out a DIY project."

"Very professional and thorough"

"My appointment was for servicing my furnace AND fireplace. The tech that was sent has not been trained to do fireplaces. I took off of work and now I will have to do do again. I am not happy!!"

"Prompt, courteous, professional service along with some good tips!"

"Tech called arrived on time answered my questions and explained what he was doing and showed me repair"

"GARY is exceptional; brilliant re: the HVAC industry and the products your company sells and services; extremely caring; and way above the industry standard in every category. I am very grateful for the supremely helpful information he provided me regarding different kinds of furnaces. TML is VERY fortunate to have Gary on your team. He PERFECTLY exemplifies the stellar character, attitude, and competence that customers - and prospective customers - need, and for which they are searching. I greatly appreciate and value the time we spent together."

"The tech was prepared."

"Great customer service; technician was polite and efficient."

"Jordan did a great job! Very dissatisfied that you sent a sales person to try and sell me a new unit on a seven.year old home.That is the reason for low ratings on the folliwing."

"I think I already filled out a survey for our technician? He did an excellent job; very easy to talk to; thorough with his work. Arrived early which was wonderful!"

"The maintenance performed seemed very good, but Jordan convinced me that my furnace's heat exchanger was rusting, and could crack causing carbon monoxide to enter my house. I initially approved the replacement, but had a bad feeling. So I called another HVAC company to inspect the heat exchanger and they convinced me that there was no rust and no replacement was required. Either Jordan does not know what he is doing, or I was being fleeced. Either way, I no longer trust TML and have cancelled the maintenance agreement that I have had since 2015. Almost every time a TML technician has come to service by furnace or air conditioner, I have experienced upselling. I am tired of it. A technician on a previous service even admitted that the local TML office had been told that they were not meeting company expectations for additional sales during their visits. I have no intention of using or recommending TML any more."

"The technician was very friendly and I appreciated he wore his mask while talking with me."

"The Sales Rep Jason and the Service Rep Jason, were both early and professional."

"On time, very friendly , fast and good performance."

"Bryce arrived on time and with all the items needed. Perfect."

"Joe Soria was very good he explained what he was going to do and did an excellent job."

"Vance(?) was very professional and effcient."

""TJ" was very courteous, explained how the system was working, and got the job done."

"On time and professional"

"Tyler was efficient, informative and had a good sense of humot"

"Technical experience, professional attitude and honesty of technician."

"Technician showed up on time at the earlier part of my appointment window, was respectful of my home and my time, got the job done quickly."

"Arrived early. Introduced himself. Was fast and friendly"

"Service tech did a great job. I was just a little surprised that the filters I had purchased and had stored in my garage were the ones installed. I thought you provided filters with your service."

"Jason did a great job. He was very professional and gladly answered any questions I asked. Please share our thanks and appreciation with him. Thank you!"

"On time, professional, courteous, friendly."

"Great job by a great guy, Joe Soria"

"Very prompt and competent service. However, please be sure to remind all your service people to wear masks. Thank you."

"I am pissed with this billing and I have not received and invoice in my mailbox at home which was suppose to happen and was told it was because we file all our bills and we also have not received an invoice in our email or a notice until 10/1 and saying we are late like 3 months when we had no communication and we just received a bill for 34 bucks on Aug and paid it and now just getting a late notice, I am beyond upset cause we dealt with the incorrect thermostat and was promised a certain thermostat and never got it and then get some crappy one that isnt even a Lennox like we wanted!! Horrible right now and not happy, and its been how long and no filter and we are paying extra for some BS!"

"Very courteous,on time and answered all my questions."

"Jason was very prompt and on task in servicing my furnace"

"Courteous, informative and thorough."

"Jason seemed very knowledgeable and his customer service was very good"

"Good service, but showed up 1/2 hour early without calling first. I had just got home from work (luckily I left earlier than I planned) and didn't have time to do anything before he arrived."

"Prompt Service!"

"TJ had the office call ahead to see if I was available earlier...that never happens...I confirmed I was free and TJ arrived about 15 minutes later and the service was complete in under 30 minutes."

"My time frame was from 2-4.The tech showed up at 1:30, I only know this because I went back and looked at my Ring. He called me at 2:02 stating he was there and no one was home. I told him he was correct, because I never got my phone call stating they were on my way, and that I would be home in 20 mins. When I got home at 2:21, I greeted him and ask him why I didnt get my 30 min phone call, he stated "they didnt call you yesterday?" I said "yes they did to confirm between 2-4. (as he looks at his watch) But I always get a call stating you are on your way" he responded "well ya we are not supposes to do that anymore." I stated "well that would have been nice to know" he stated "thats why they all and confirm the appt the day before". I did not forget my appt, I knew what time it was. The calls stating they are on there way, are VERY much appreciated."

"Bryce was very through. He did a lot more than any other tech prior. They have all been very nice, but he has been the best so far."

"Bryce is very knowledgeable and sales me what I need not what I dont need."

"He was on time and was very pleasant."

"Tyler was on time, very pleasant and completed the check up quickly."

"Joe was professional and a pleasure to have in our home. He also educated us about our system and how to keep it working properly."

"It was apparent that the tech knew what he was doing."

"PROMPT AND EFFICIENT"

"Tech Very friendly very thorough and informative."

"Patient"

"Prompt, courteous service and the issue with our furnace was quickly resolved!"

"Fast, efficient service. Timely arrival and departure."

"Great service"

"Joe, communicates well, explained process and put a new cover on the air conditioner."

"They were on time. Performed their work quickly and with concern for all components. Complete inspection of all components. Tyler was pleasant and knowledgeable. Did not waste time by stalling any of their work."

"It is difficult to know how much good the cleaning did, but I'm assuming it was needed. For $900 I hope it was needed. The negative is the fact that his ladder damaged the paint on the wall in our living room in several places below the air return grill that he removed for the cleaning. We will need to do some touching up of the paint. Other than that, Angie said that he was delightful. He was very considerate and he cleaned up after himself, very well. She was very happy with him and the work that he did."

"Seeing Bryce I know a through service will be done"

"The technician arrived on time; did everything that was required; and explained everything clearly."

"Brice is the EXPERT for our system."

"Very good example of knowledge while working on fernace and got it working before he left."

"Bryce is awesome in every degree"

"Still waiting for the filter for my unit. Not too much to ask after spending $7600.00 for the a/c ."

"everything looks good from the ground, there is no way to make sure they did a ggod job until it rains or I go up on the roof. Then still not sure what to look for even if I did."

"They did a great job"

"He was fast and polite"

"Timothy serviced our furnace. He was thorough and let us know exactly what was going on."

"The 10-year lease agreement for the SL99 comes to $20,000. Even today, that's quite a few bucks. Wouldn't you think I could be provided with a 20x16x4 filter for that much money? At least once a year? I'm an unhappy customer."

"Service was ok - but again this year I asked for a filter to be brought and told the person when I scheduled that the bulbs in my air scrubber needed replaced. And again this year - no filter and no bulbs for my air scrubber. Now I have been at home waiting all day for the person to return. Another day wasted"

"He was on time and very pleasent"

"My only complaint would be he was not wearing a mask and I think that should have been required as he is not vaccinated. At least the offer should have been made."

"Everything explained to me regarding the installation was exactly as described!"

"Response was prompt (same day). Technician (who has been to our house before) was very knowledgeable and thorough and spent considerable time in our crawl space replacing the broken motor. Not a pleasant job!"

"Joe was very friendly and explained what he was doing."

"On time and very professional"

"Only an 8 because Bryce is an experienced tech, but he is not told which customers he is seeing and does not come with the right filter to change it. He should be told, then prepared to arrive with the correct filters"

"TJ went the extra mile for me, even taking the hose and washing dried grass clipping from the outside of the air conditioner so that it would not get into the system. He explained in detail why I needed a capacitor."

"checked out everything, did what was needed, was courteous and friendly."

"Tech was on time and figured out the problem. Very friendly and professional."

"TJ is a super nice and knowledgeable individual. We did share a laugh when a) there was one screw left over that he had to find home for and b) he forgot to turn the fuse over so the AC unit could run. All in good fun!"

"TJ was very professional and worked until he fixed the problem. I know you were down a couple of guys, but you still put us on your list to fix our leak and we really appreciated it."

"Excellent customer care."

"We spent an ample walk through on the installation as well as some of the more tricky issues that were of original concern"

"TJ was right on time and completed the maintenance very efficiently."

"The work--the annual check and service of our AC--was done efficiently, and our interactions with Logan were excellent."

"on time, friendly and professional"

"Respectful, efficient, informative tech"

"Called after appointment time to inform was late"

"I was charges $99 for a 5 minute visit. The person who scheduled the appt. should have told me TML would not look at the work of other AC companies so the visit was of no value to me."

"Was informed that the rate was $99 for a service call, however when found nothing wrong, TML added the diagnosis for $79 for really no reason. The tech did not inform of the extra $79 that was added, before starting that work. Service call for over $175 to find nothing wrong, just resetting the furnace breaker is steep."

"all technicians were very professional, it just took 3 different technicians and 3 different visits."

"Very pleasant technician, actually they have all been very pleasant. Took care of the maintenance in a timely manner. He was very tolerant and kind to my helpful cocker spaniel."

"Logan"

"On time, polite, competent. No hard sell."

"Efficient, pleasant service"

"Quick response and great service."

"Job was done correctly."

"Prompt, courteous and professional. Gave me total peace of mind that the job was thorough and done right."

"We ended up being happy by the second day. We had a technician come to service our heat pump. We have this done every six months. When he left we noticed that it wouldnt kick on. I called and talked to a very polite lady that said she would send someone out the next morning. Bryce came out first thing the next morning and figured out the problem. Bryce is always amazing and we love when he comes to our house. He always takes care of things and we never have any problems. So in conclusion, we were not happy that it didnt work after the technician left. I feel like he should have made sure it was working when he left. We were happy with the person I talked to on the phone and how fast she got someone to our house and were always happy with Bryce. He found the problem and had our heat pump up and running in just a few minutes. You are lucky to have him work for your company."

"Technician arrived on time, was very courteous and professional. He explained everything he was going to do."

"Team of 4 were very efficient and Andrew explained everything done with advisements post installation."

"Friday appointment delayed to Saturday. ."

"Michael was very patient explaining what was wrong with my AC system. He tried to find a way to keep cool air running. I appreciate his effort to make the process as comfortable as possible."

"He was very professional and worked to save me money.Very honest also."

"Prompt. Very knowledgeable. Approachable person."

"Sorry for the brevity but I wrote an in-depth comment and when I submitted an "error" prompt closed the screen. I will try once again... Gary Olha was personable, friendly, intelligent and knowledgeable. I felt comfortable with Gary discussing my needs for a new AC unit in every regard. I will look forward to seeing the bid he promised to compile for my specific situation. TML will be top of the list for all of my HVAC/Plumbing needs."

"Technicians had good communication. Scheduler was very helpful."

"VERY INFORMATIVE"

"called before service, explained what was going on"

"Techs were very professional and helpful with questions, and seemed very knowledgeable of their job.."

"The technician, Bryce Armstrong, is thorough and expert"

"Ben was great and very thorough I will ask for him whenever I need someone"

"Jesse was very friendly and quick at fixing the problem. He's a keeper!"

"he seemed very honest and realistic. he did not put any pressure or try to over sell."

"He answered questions and gave some great advice. I would like to have him as our service tech again. Can't remember his name and couldn't read it on the invoice."

"He fixed it and it seems to be running fine. Unit was freezing up so I could not restart.."

"They said they figured out what the issue was but I won't know for sure if it is fixed until the problem doesn't reoccur"

"They were very informative every step of the way . They made sure i understood everything has it was happening."

"A few reasons: the quick contact from our local office (Brad) after I contacted the call center; the techs arriving within a couple of hours of my call at such a busy time of year & high needs due to our excessive heat. The thorough identification & repair of my AC problem. Also, the follow-up call from the call center. I am very grateful for the same day service."

"A bit confusing when I called the service number to find out the scheduled technician would arrive and they told me soon. But yet while I was on that phone call they were calling to reschedule as the tech had an emergency call instead. In the end it worked out but seems the two dispatchers are not using same system to check accounts."

"Bryce showed up on time, quickly diagnosed my problem, gave me options and prices if further work was needed, and even took care of a minor problem with insulation on a HVAC duct. What was NOT to like?"

"Very high estimate."

"He had great customer service, and knew what he was doing, unlike other technician's we've had in the past."

"TML people were kind & efficient. Knowledgeable & hard working. This company is fortunate to have employees of this high caliber."

"The tech left without doing what he agreed to do. I will not be using TML for any services again."

"Brice seems to be the only person on your staff that has knowledge of the Geothermal system. He is amazing, and I pray he will be on your staff as long as I am above ground! He figured it out, and it is working perfectly."

"Check everything inside my unit system check the wiring Im very thankful for him my house is cold now.Ill very appreciate what Austin did today .Thank you very much."

"On time and did a good job."

"T J did a great job"

"Arrived promptly (after hours on Saturday), quickly diagnosed and repaired the issue and exhibited a high level of professionalism to restore system function. I couldnt be more pleased!"

"Everyone was friendly and helpful!"

"Timothy was clean,respectful, competent, and logical in his approach & actions."

"Very friendly, didn't mind me tagging along with him and he actually explained what he was doing, why and what everything meant. Bryce was awesome."

"On time, friendly,knew what he was in doing"

"The techs reinstalled our blower incorrectly so now we get to live without AC until they get the correct parts. So much for routine maintenance."

"Technician was professional, courteous, and even fixed the door on my furnace. He called ahead of time and arrived on time."

"Michael and his trainee were very courteous and polite. When he finished servicing the AC unit, Michael asked if I would like to have my water heater drained. I was so glad he asked because I meant to address that when I made the appointment. I also questioned him about the surge on the AC unit when it starts up. He said he had the part in his truck and could install it right away. I was very pleased."

"The crew got all the maple seeds out of my AC system."

"Austin friendly and knowledgeable"

"Austin answered all my questions and gave additional information without me asking."

"He went over the system very quickly and the conversation seemed it was above him to do this service. I have a Carrier system and it seam he didn't like that system."

"Fast, Friendly, Competent service!"

"Pleasant personality Answered my questions and was efficient and thorough"

"He is knowledgeable, helpful, answers my questions. I am impressed by your man."

"Technician called and I was running an errand so we decided I would call him back when errand completed,45 minutes later. I callled him back and left a message. He didnt call back. I waited a couple of hours and called again and no answer. No return call the next day either. We decided to just buy a portable AC unit from Home Depot for our bonus room rather than a mini split unit."

"Bryce is amazing"

"Very informative,"

"They listened to the issues we were having and did a thorough investigation to find all the causes and what needed to happen to fix the problem."

"To begin with, the van was parked in the driveway. I feel that any business should park their work vehicles on the street. I felt like very little was done to explain what was wrong with my air conditioner. The "coolant" wasn't checked to see if there was any in the machine. We were also told that there maybe be a leak, but he didn't know. I feel that we paid for someone to park in our driveway and do very litte."

"Professional and friendly technicians. Answered all questions completely."

"Ben allowed me to ask questions and helped me to understand what he was doing. He didn't push buying a new part and after washing the condenser it worked fine. I realize at some point a new part will be necessary, but appreciated not having it be that day."

"Water heater install was great, but I didn't appreciate getting bombarded during my seasonal AC maintenance trying to sell me a water heater and new HVAC system."

"Very polite and curtious. Explained everything very well"

"Jason was training TJ. They broke my gate and didn't tell me about it."

"Connor was absolutely amazing. On time, listened to all our concerns and was very upfront with everything."

"I got service on my AC the day I called!"

"The TML technician was very friendly and courteous. He asked a few questions and then got to work."

"I specifically requested Bryce Armstrong. You sent someone else. He was fine, but you just ignored my request."

"Mason was very good! Very informative and quickly provided the maintenance service."

"Tech did a thorough job of explaining and showing me issues"

"Mason did a good job he programmed my thermostat to the new modem took him about three minutes. He did a good job knew what he was doing. I was surprised that the whole deal cost me 99 bucks I thought maybe Id get a little discount because Ive been a customer for about 100 years but now I had to pay the full bill.Mason was wonderful I was disappointed in Bob"

"Very friendly and efficient."

"Friendly knowledgeable technician"

"Lee remembered previous visit and was very helpful"

"Steven was the tech. For our last service before the instant one we found him very personable and competent."

"Technician did a very good job"

"Courteous and professional. Would have appreciated paper shoe covers."

"Shane tried very hard to give me a great deal and provide the products and service that I needed."

"Bryce is absolutely amazing and he is the very best HVAC Technician I have ever dealt with in my life!!!"

"Good service - nice people"

"Very professional, knowledgeable & easy to talk with."

"Both furnace and air conditioning was checked."

"When I ask you to service my air conditioner and you also bring a sales rep, you have lost my business and it will be shared across all social platforms. When you tell me I need to spend 20k on a new system but tell me that you haven't even looked at my current heating system where maybe just a new air conditioner is needed, you have lost my business and I will share with everyone I know. When I ask you how can you know, and an arrogant guy says trust me it is 20 years old it needs to be replaced. You have lost my business. When you then charge me 126 and tell me it costs $100 for me to even come out here. You have lost my business and I will share with all of my fellow North End friends."

"Got info instead of a sales pitch."

"Excellent attention to details and most effective resolution path leading to total Resolution of my needs at this time."

"The service man seemed very thorough."

"Our Service Expert was very knowledgeable. efficient. and friendly!"

"Good on installation."

"Professional and knowledgable"

"Bryce was very informative, friendly, and not pushy."

"Techs knowledgeable and efficient"

"Steven arrived early, very courteous and professional and got right to it. Which I appreciate."

"SERVICE TECH WAS INFORMATIVE AND FRIENDLY TO DEAL WITH."

"Professional,competent service. Pleasant to deal with."

"The service tech was very pleasant and quick."

"Jason was polite, thorough and competent."

"Friendly and explained all he did"

"What bothered us most is that the person accompanying the technician took it upon himself to inspect a sample from our water heater without asking us first."

"Not prepared with proper equipment to fix unit."

"Friendly professional service."

"It took 5 trips for the 3 techs to figure out what was wrong with the furnace. Bryce was finally able to pinpoint the problem by calling Lennox."

"Courteous and did a great job!"

"If he had had his COVID vaccination I would have rated him a 10. I would think in your line of business it would be required of your techs."

"The technicians were polite and appeared to be doing a thorough, careful job."

"I was satisfied with the service, but when the bill came, I thought it was higher than I expected and it wasn't itemized, so I didn't really know what I was being charged for."

"Conner did a great job."

"Very friendly and professional."

"Lee is great! He was fast but thorough and gave me some helpful suggestions of things I could add or do to extend the life of my AC. I would only recommend TML to friends and family if they could get Lee to do all of their services."

"Professional, competent and courteous."

"Mason seems to know what he is doing and is willing to work with me. Very friendly and answers all of my questions and listens to my comments. H gives good feedback."

"Before Jason started the service he inquired if the system had been working properly and if we had any problems. He was concerned because he had spent a couple of days last summer fixing problems we had with system since installation."

"I don't remember the technicians name but he was very professional and did a great job explaining everything he did."

"Jason is great and very professional. Gets the work done promptly and efficiently. Called before coming to check if he would be able come earlier than the original appointment, as he was done earlier with the previous Customer. Great Service as always. We always request for him to service our equipment, since the first time."

"The tech (sorry I forgot his name) was very personable, knowledgeable, and efficient."

"Professional and answered all of my questions and concerns."

"Technician Connor is exceptional. Efficient, professional, friendly, happy to answer questions and respectful of the customer's time."

"Very efficient and complete job."

"Good job"

"Professionals every one!"

"Bryce always does a thorough job that I can depend upon. He seems to be the only tech that can clean my tankless water heater & not throw off the timer."

"Steven was friendly, on time, professional, and performed the AC tuneup in a timely manner."

"efficient, explained things very easily"

"Courtesy, promptness, efficient employee."

"Ben was very courteous, professional. He suggested extra things to do, but did not pressure us to do them."

"Lee called ahead of his arrival time. He was very polite, even refused to park in the driveway in case his truck might have an oil leak, Very through in checking the furnace, air conditioner and tankless hot water heater. As I was watching him, he explained everything he was doing."

"This was a WARRANTY repair for faulty building and Im receiving a bill??"

"Everything is back working like it should. Sorry, cannot recall technician's name."

"Fine service"

"Incomplete job. Still waiting for promised thermostat. No word from TML four days later. Told by Shane that Sales Rep Shea would contact me and give me availability of expected Lennox thermostat, or a comparably capable alternative. The Honeywell thermostat that they "had on hand" in lieu of the promised does NOT allow for both min and max temp AC/Heat settings at the same time, as promised at time of purchase. Also, purchase price included the 4 or 5 inch filter box installed up in the attic. I was told at time of installation that the filter box would not fit and therefore could not be installed. I am not feeling that the contract was honored, and am dissatisfied."

"they were courteous, seemed efficient, answered questions. We have not used the air so I am presuming it works fine. Nothing else known at this time re the service."

"Mason, was an excellent technician. First he telephone when he left his previous appointment to notify me that he was on his way to our appointment. He explained his appointment up front and reviewed it with me before he left. He pointed out so thing to keep an eye and consider to keep our system running properly. He was friendly and thoughtful."

"Very informative tech with some good ideas and suggestions"

"Na"

"No prepare"

"I had hoped the technician could do something to shorted the dryer vent hose so that it doesn't smash together and prevent air flow."

"Very pleasant and did his work efficiently, promptly and was careful not to damage plants."

"Brice has provided service before and this time provided great service also. Made recommendation to better utilize my system."

"Ben is a great technician, who calls in advance, is respectful and smiles the whole time he's on site. Would ask for him every time I need TMLs services out at my home. :)"

"The tech was very informative and explained what we needed and why"

"Politeness from worker, thorough, good explanation re: what was accomplished."

"Connor was effecient and kept me informed as his service call progressed."

"Amazing and Andrew and his team were awesome installers and so was the sale team shae came and checked on install and just was amazing. Just to have all the great benefits with the company is amazing and we invested a lot but it will be years of amazing product and service. You all are amazing. JUST WAITING FOR MY FANCY THERMOSTAT TO COME IN!! LOL LOL! Thanks you all are awesome!!"

"I love the phone calls to confirm when technician is coming ~ also his call when he's arriving. Great customer service!"

"Jason has been to my home before. He is friendly, experienced and knowledgeable about TML and trustworthy."

"Mason did fine while not explaining much. But the fact that you sent a sales rep with him, without knowing the problem just pissed me off. It was clearly an attempt to upsell me and it was disgraceful."

"Austen was very friendly, on time, and did the job quickly"

"The tech that was in my home was rude, pushy, abrasive and offensive and I never want him in my home again. I will be cancelling all future service with your company."

"Courtesy. Professionalism. TML has the best techs!"

"Friendly, prompt and quality service"

"Bryce is very thorough, knows his stuff, and very much looks after my interest for efficient HVAC service."

"He was pleasant, on time, and very thorough - giving me additional valuable information."

"Michael was very kind and new the product did a complete job and we were happy with the out come."

"Analyzed system and explained need of new capacitor. Cleaned my A/C unit and showed me how to clean it throughout the summer months."

"very professional and efficient"

"Jason was very thorough, offered tips to assure HVAC continues to function well"

"Friendly and competent"

"Waaaaay overpriced."

"Informative, expedient"

"Did a great job"

"Very knowledgeable, efficient"

"He was very knowledgable about not just what needs to be done and/or checked, but he knows why. Also, he didn't try to sell us everything he had on his truck. It was a very refreshing and well conducted system PM visit."

"Person who answered the phone was organized, polite. Fast response from technician (weekend). Tech was professional, pleasant, knowledgeable.Said problem was pretty straightforward and fixed it. Also offered to explain thermostat, etc. Great customer experience."

"Technician was very positive, informative and assuring that our system was in great working order. Also, he was early within the time frame."

"He took his time to clean and service our equipment. He practiced Covid precautions and was very professional He noticed we had been using an air purifier and sold us a air scrubber!!"

"he was very helpful and not pushy"

"Sean said he would email a quote to me, I have heard nothing"

"Mason was great! I also have had much better interactions over the phone than on a few years past."

"Pleasant, lots of good pointers on how system works & specific filters to purchase for the unit. Unbolted an old tv antenna that had been there for years. An eyesore. How kind is that?"

"very good service"

"Austen was prompt. He explained to me everything he was doing and why. He took the time to show me the thermostat and how best to use it to set temperature. He was very pleasant."

"Bryce is always on time and courteous. He is very through."

"Michael has been here before and he is always thoughtful, personable and knowledgeable."

"I am splitting the difference. Bryce Armstrong gets a 10, your steam humidifier "experts" get a 1."

"Competent , professional service."

"Bryce did a great job fixing all our many issues that came with installing our whole home humidifier. He had to come back numerous times to try different solutions and always did it with a smile."

"Bryce goes WAY above and beyond to take care of our Family and our HVAC needs! I actually personally request Bryce to come each and every time because I have developed a deep seated trust with him. On a 1-10 scale; Bryce is a 20!"

"Very knowledgeable and fast. We had heat in no time"

"Conner was delayed to to a freeway accident but called us to advise of the delay. He was extremely professional and explained in detail his each step in his process in assessing the problem which was 100% accurate. The repair was completed in a timely fashion and to our 100% satisfaction. So impressed we signed up for the annual maintenance program. We will request Connor for any future maintenance needs."

"Great job. Was quick and clean"

"They were very good and courteous ."

"The rep introduced himself asked if we had any issues that needed looked at.He did his job effectively told us about other services that you have I told him I already had the solar attic fan installed last year it works great."

"Don't really know what to say. Your logo speaks for itself "expert service"."

"Mason Timely service and positive personality."

"Did a great job, cleaned up after himself."

"TML Service techs are the best. Simple as that."

"He was friendly, quick yet thorough."

"Bryce was quick and efficient and kept us informed of important information regarding the maintenance of our furnace. He was also quite personable."