TML Service Experts Reviews

"He quickly discovered the problem and fixed it."

"Erik explained everything that he serviced for us and was very friendly."

"Id have rated them 9 or 10 except they left the gate open and the dog got out. Thankfully, no harm."

"Service technician was quite good."

"Extremely satisfied with the technician that came out. However, I already maintain my system. It is a mini split and there is nothing for anyone to do because I already do it. So, fortunately, this time I was not charged for something."

"Careful, explained results of service, gave info on other products and options."

"Overall fine service"

"Techs were friendly and professional and efficient."

"He was very thorough and also explained everything he intended to do in advance. This gentleman was soooo much better/more professional than the young man who did my townhouse at 2422 S. Ginger Place, Boise, and who damaged my couch. That damage cannot be repaired!"

"Jordan let me know he was on his way and arrived soon after. He was very professional and pleasant. He did a thorough A/C tuneup and let me know about potential issues down the road. Joshua made some upgrade suggestions that I will soon take advantage of and he was also professional and pleasant."

"Very personable and knowledgeable. Spent a lot of time explaining things to me. But the price of the filters is outrageous. Later I checked Amazon and can buy them for $35.00."

"The technicians excelled in their attention to all significant details, used their allotted time effectively, addressed promptly our questions and concerns, were friendly and polite."

"The technician Bryce Armstrong was outstanding as usual. It only took the office a year to book his appointment after pulling me off from the auto pay. Extremely unsatisfied with the office scheduling. It was very Unfortunate that I had to call Bryce to get scheduled."

"Jordan was polite, friendly, and seemed efficient."

"called to let us know he was on the way, arrived on time. Completed the duct cleaning and cleaned up after he was finished"

"Bryce did an amazing job. I trust that he will do a good job and be honest."

"The tech clearly explained the work which was completed. Also options for improvements on my hvac system."

"Very courteous and professional"

"He was very professional and personable. Answered all questions."

"Timely, helpful and efficient"

"He suggested we get our vents cleaned which I never would have thought of. He also read what was on the paper he filled out. He appeared to listen and also do a thorough job."

"Service Tech was very thorough and explained everything well. Very nice also."

"He did not rush to a conclusion, but checked several things first"

"Just had a feeling of comfort with the individual."

"John checked both furnaces and the AC's thoroughly and explained about running the house system efficiently. John also installed an air scrubber which I felt strongly about because of my allergies. Joshua G. was kind enough to explain and get me enrolled in your yearly program to keep all systems serviced. This is super important to me since the loss of my husband this year. I would like John to always be my service person. He's dependable, quick, and explains everything so that I can understand. Appreciate it TML's service."

"They: 1)advised me of my current status of AC and Air Flow equipment status, answering my questions as they arose."

"The guys always check everything and explain any problems thoroughly."

"Arrived on time. Gave excellent information regarding problem"

"One-time, friendly"

"I wanted to know how to change the humidifier pad and he took the time to explain every little detail."

"Was here on time. Was courteous and and went thru his checklist. I am confident my AC will be fine when we get the hot weather this summer."

"Jordan was very professional in his work and in answering any questions we had."

"Bryce has serviced my home for many years, and is ALWAYS excellent and thorough in his work."

"Efficiently made the repairs needed"

"Technician was here on time, very polite, finished and was gone in a timely manner."

"Best service"

"The gentlemen were quick and friendly. I didn't feel pressured to do anything they sold me."

"Worker also gave me an verbal education of the system."

"The tech called me before coming over, showed up when she said she would. She was very nice and did a great job"

"We were initially thinking we were going to have to replace the fan motor on our AC. But Jordan had his boss come with him to double check and WOW, we didnt need the motor after all. We appreciated the honesty so much and the huge savings! Thank you"

"Jordan was a very present service man and seemed to be very competent, It is almost impossible to get the same service person two visits in a row. It also seems that the system always seems to need some type of additional part or service. It makes me wonder if you sold us a poor quality system, the service you offer is substandard or if you are selling services or parts we dont really need."

"Jordan showed up on time after he made a confirmation call. He was knowledgeable about my system and what he needed to check out. He presented himself very well."

"TJ Reach was on time, friendly, and provided helpful information about our water heater."

"When it was necessary to order a part to complete my repair, I called to express my concern about the delay and they sent out a repairman Jordan within a few hours to take care of it. He had gone to pick up the part himself and was very polite and swiftly made the repair."

"Didnt shut the panel box in the garage and the one outside I glad my husband noticed when he got home from work work was still in a reasonable time I had to call back twice She told me she would check on the part and would call me back but I had to call back a few days later thats the first time that happened put I got an appointment but how would I know if they would of called me back thank you"

"Always good service."

"Erik was so helpful with resetting my temperature settings on my thermostat (because I can never remember!) and explained everything he was doing. Great customer service."

"Jordan did an excellent job; he was both knowlegeable and personable."

"Best techician so far with your company. Others have been less professional."

"Good service"

"Kim was very thorough, and explained everything she saw and did."

"Brice is the best oil furnace mechanic in the Treasure Valley, however the Rep that scheduled the service mistakenly scheduled service on our AC unit instead of our oil furnace. This resulted in the maintenance being done at an extended date instead of immediately. Your Phone representatives need more training."

"He was pleasant, thorough, but still quick."

"He knew the working of all the systems. Then gave a full report on the status of what he did and his recomminations."

"Service person arrived in scheduled time frame and explained his findings when done."

"T.J does a very good job and is very trust worthy."

"TML Service Experts always do a good job also make any recommendations that would help the heating and A/C be more efficient."

"TJ was knowledgeable about the problem and he discovered an issue that might be causing the sensor to need cleaning about every two months. He conferred with a senior technician to come out to see if there are viable solutions, TJ was professional and personable."

"Young lady did work diligently and satisfactorily. Very courteous."

"Worst service ever."

"The Technician was quick and took care of the maintenance promptly."

"Did what they said they would do"

"My customer service rep was very professional thorough and quick"

"Very courteous and knowledgeable"

"Our return filter wasn't replaced."

"Prompt, friendly service."

"Promt, professional, courteous, explained everything"

"I had a scheduled appt. for 8.am - 10 am. Someone called and said they woulf be her in about 15 minutes. That turned in to 30 -40 minutes. A man got out of the van, did not in troduc himself and said he was here for the service. Overall service on the furnace, tankless water heater and a.c.was much shorter than any other technician has done over th previous years. I asked him it he was cerified to work on the tankless water heater and he said yes. He said there's only a couple of filters to change. Other techs have take much more time and one even told h]me he was not certified to work on them and sent another person out the next day. His time on the a.c consisted of taking one side panel off and hosing off thr front panel. Previous techs have used a cleaning solution on ther loovers and hosed out the two side panels and the front panel. Overall his time here seemed pretty limited compared to previous techs. Maybe he knows what he is doing but I wonder if everything was done correctly. We will continue with TML because of our contract on the equipment, Hopefully the next tech that does our service will impress me more."

"Once the work was done and I had questions no one called back. We didnt pass inspection and it took 3 phones calls, the last one a not so nice phone call, to get the work fixed."

"Kim contacted me that she was already in the area and could get to my appointment earlier than expected and I really appreciated that."

"got right to work and was knowledgeable. Explained things I should do to our air unit through the summer"

"Jon is great guy and super trustworthy. I would ask for him again Thanks"

"Very good not over the top exceptional"

"he chased down the proublem and got it fixed right away"

"The issue wasnt resolved!"

"Bryce was very helpful and explained why he was doing what he was doing. he also checked on attic fan installation for me."

"Because Price deserve it"

"Efficient, nice tech"

"Tech was able to answer questions related to maintenance"

"The tech was on time, explained what he would, got to work, and got it done in a timely manner."

"Bryce is instrumental in keeping my system in perfect working order."

"PERFORMED SERVICE CHECKUP AS REQUESTED"

"Very friendly and polite."

"Fast and efficient"

"Good communication and explanation of what was found or done, what was recommended."

"Very friendly and knowledgeable"

"She explained to me everything & was very nice"

"Friendly, knowledgeable and to the point."

"My technician was very thorough, polite and offered me suggestions."

"Helpful analysis and recommendations about our problem."

"Actually showed up for appointment and provided good service. Note: not a fan of the shift to monthly option only for the service agreement. Thanks for making an exception and letting me pay lump sum."

"The service was great but I was double charged on my card and it took 5 days for the charge to be reversed. Bullshit"

"Serviceman arrived on time and completed work promptly. Actually arrived early after calling first. This was acceptable as I was able to move on with my afternoon errands."

"I was not happy with my experience due to comments that were made to me that made me uncomfortable. I am willing to talk on phone with manager about comments. I highly advise that technician not be allowed at a womens house alone"

"Great service, very thorough"

"Ben was happy to see me and listened to what I was explaining as to the furnace not working. Very efficient."

"Very professional and knowledgeable"

"Very satisfied with the service. Tech was very knowledgeable."

"Bryce has been my technician for years. He is very efficient and polite."

"He arrived quickly and fixed our problem"

"Gary was very helpful and professional."

"The service was great, they were able to come out to install a new water heater in my house within a day after i called. I was very disappointed in the mess of debris they left in my driveway. It looked like they had swept two piles and left them. I found at least 5-10 screws in my driveway right in line of where the cars pull in and out. This could have punctured tires and caused a big headache."

"Professional service and polite"

"It turned out that the problem was not with the furnace, but with an aging cold air return cover. The technician was very thorough and gave me the information I needed to resolve the problem. He even measured the vent and told me what I needed when I get ready to replace it. I was very pleased with his help!"

"Joe Soria did a phenomenal was extremely helpful and detailed."

"Bryce Armstrong was excellent in diagnosing and solving a tricky problem with our Navien tankless water heater."

"The problem was misdiagnosed. I was told it was a control board or an inducer. Because you couldnt get the control board in less than a week, I went to A-1. They figured out it wasnt the control board but a gas valve and they were able to fix it on the spot."

"Been using you for 20+ years and never been disappointed in any of the personnel or service. Jason and Jason were great and Kyler was amazing. He did the job by himself and it was not easy as the furnace was in an awful location for one person to manage. He was GREAT!!!"

"TJ went addressed my issues in a professional and timely manner."

"After the technician explained a lot about heat pumps I feel more informed. But don't understand why this information wasn't provided when you installed the system."

"Jordan was punctual, professional, and informative."

"TJ Reach arrived on time and quickly installed the new part to get our furnace up and running. Asked if we had anymore questions and told us he will be out in the spring to service our A/C."

"Explained service in detail. Friendly and respectful."

"Jason's an excellent service tech, very professional."

"Joe was knowledgeable, efficient and affable"

"Service was prompt, parts were ordered and installed as soon as they came in. Serviceman was informative and friendly."

"TJ is a total professional! Courtesy, prompt and very respectful. And friendly... a valuable asset to TML."

"Arrived only about an hour after I called about the problem and fixed the problem"

"Erik seemed very knowledgeable about his work and showed a lot of enthusiasm to make sure we had our questions and concerns answered and fixed."

"Jordan called to let me know he was on the way; and arrived on time. He was friendly and explained to me what he was going to do. He was very respectful of my home."

"friendly, efficient, timely"

"TJ was so professional and was a very courteous technician."

"TJ and Jason were quick to diagnose our heating problem and get it up and running quickly."

"Friendly & professional service"

"TJ the tech. Was knowledgeable, polite, listened to my concerns and questions."

"Effective, helpful, curious service,tech"

"Techs have shared information that has helped me know what's going on with the system. TJ Reach gave me tips on how to make future decisions om repair or replace, now that our long warranty is up."

"The Tech arrived on time and completed the inspection very professionally."

"My service tech was prompt, professional and friendly."

"Professional, friendly and efficient service"

"TJ Reach is great - he explains everything and is patient with questions."

"Bryce always provides excellent service and I request him by name. He is definitely Top Tier."

"TML sent someone out very quickly since my furnace had not worked since the evening before. The representatives were very friendly and efficient."

"Very prompt service to restore our heating during this winter weather"

"He wore a mask, he was very polite and profession"

"On time was very clean"

"On time arrival. Knowledgeable and took time to explain the issue. Pleasant demeanor."

"Very quick response"

"We had an inducer motor replaced because one tech told us the bearings in it were the source of the grinding noise heard. So that motor was replaced and it was quiet for about a day but now we have an entirely different very loud noise going on. I don't feel confident that either 1) the part replaced was the right part or 2) it was installed correctly because this is a new noise never heard prior to installation of the new part."

"perfect service"

"On time, polite, good communicator & offered good advice when asked."

"TJ, the technician was awesome in explaining the problem in detail and also cleaning all the required parts that had water/moisture."

"TJ is a n excellent tech and very honest."

"He was very punctual, very courteous and pleasant to answer my questions."

"On time Professional"

"He was on time, friendly and completed his inspection in a timely manner, He explained what he did and explained what would also help to keep the air flowing even better than what it is. Will think about installing one a later date."

"on time and efficient"

"Because your representative was just perfect. He was efficient, exactly on time, did his job and brought to my attention something important and was friendly. Job"

"Great job, punctual and very nice. Didnt try to sell me something I didnt need."

"Good service expert (Joe S.) Answered questions, polite, professional, knowledgeable. Due to having a service contract with TML and the good servicing for the last few years my system got a good report card today! Thank you. Thank you Joe S. and Eric H. the sales consultant for your service."

"Bryce did a good job, but the initial call went to a service center and took days to hear back from TML"

"TJ provided a thorough and professional furnace inspection and service. He found a broken bolt (inducer motor mounting screw) that needs repair. The only thing I am dissatisfied about is that this broken screw was caused a few years ago by a previous TML tech, who did not replace the screw he broke and hid the problem by not telling me that he broke it. (I know this because when I told my son about the problem, he said he was present in the garage when the tech broke the screw. My son even remembered that it was an inducer-motor bolt that broke, even though I never mentioned that part name to him.) Now TML is charging me $298 labor to fix a problem that TML created. Seems unfair to me. What say you?"

"I answered the door, Joe gave me his name, then said "I'm not happy!" - referring to the fact that our furnace is in the crawlspace. He did not bring a filter so I gave him one. He was still unhappy when he came to the door the second time, so I suggested we cancel and reschedule another technician. He completed the call."

"Prompt and efficient"

"They arrived exactly on time. They work well together. Very friendly"

"I don't give 10's."

"Tech was punctual and efficient"

"Very professional"

"Technician arrived on time, was courteous and professional, and explained about work needed."

"As usual for all your Tech's, Bryce was on time, called ahead, and was pleasant, a pleasure to have visit... Work was done quickly, quietly, and with a minimum of interruption."

"Waited all day for tech to show. Called a couple of times to get an eta, as I understood you would be busy. Just wanted a time window so I was not stuck at home. Also, while the thermostat was under warranty, the $223 install charge seems a bit excessive, especially when there was a known problem with the IComfort. Seems like it should have been recalled, and that Lennox should foot the bill for labor."

"on time knowledgable and professional"

"They were not able to give me a firm answer on my problem"

"It was a holiday weekend and my call was answered. Service as provided that day."

"Very polite and did a good job with my winter maintenance."

"Are you kidding? Nothing was accomplished. We were told by Mr. Olha that Bruce would be here after Christmas break - that was on 12/22. It's currently 1/1/22 , our boiler is still not working, our furnace is inoperable and our house temperature is at 60°f. And you ask why we gave this a "1" ?"

"the technician was very helpful and knowledgeable -- He was courteous even though there turned out to be nothing wrong with the water heater, he fixed it so we would be able to get hotter water"

"Joe Soria was amazing and knowledgeable."

"the technician did a great job. He wasn't given much direction or what exactly he was coming to do, but, he assessed the job and got it taken care of in a very timely manner."

"Joe was very professional and took the time to explain to us why we needed a new capacitor for our furnace and also that we did not have CO2 detectors in our house which is very dangerous."

"TJ was very nice, friendly courteous."

"TJ was very professional and worked hard to get everything done in a timely manner."

"Very pleasant tech, got down to business, cleaned up afterwards."

"In my appointment request I explained exactly what I thought was wrong. Yet TML wasnt capable of fixing it. So I paid $78 for a service technician to tell me that he couldnt fix it and to call a plumber. Why not tell me that BEFORE coming out."

"I am always pleased with Bryce's service!"

"Veryhappy with the sevice Bryce provides .....also appreciate the timely response."

"TJ Reach did a great job on the furnace tune-up and discovered a leaking P trap. He was able to replace it that day."

"Very knowledgeable tech, helpful and pleasant. Was willing to answer concerns and provide recommendations"

"TJ Reach was the tech. He was thorough, professional, and knowledgeable about the furnace."

"He was very polite, respectful, and thorough without interfering with family activities."

"The tech and sales person were friendly, efficient and helpful"

"Service tech was knowledgeable and explained what was to be done"

"Your agent was very polite and knowledgeable about the service to be performed. He suggested certain recommended services but did not insist that we have them performed."

"Right on scheduled time. Jordan got right to work checking everything out and gave me a written report on what he did."

"Courteous efficient and completed service without disruption"

"Ben is a great technician."

"I felt Erik V was very knowlegable about my furnace. Told me some trouble spots that may appear."

"Jordan was very helpful explaining in detail what he was doing and why."

"Wasn't very impressed with the service, TJ literally tried to talk me into a service that I said I could take care of and he laughed.(water heater) Plus the low voltage wiring and dual run capacitor on my A/C needed some TLC and a new DRU. I replaced both for $70 total? He didn't even want to verify or check it he just said"I'm still going to write it down from the prior techs notes". What a joke."

"Jason demonstrated expertise and knowledge about how to repair an issue and complete the maintenance on my furnace."

"notified when arriving, did the work in a timely manner, knew what he was doing, suggested ways for me to save money in the future."

"Professional, personable, knowledgeable"

"Answered every question I had"

"It took multiple visits to resolve a code issue that could have been avoided if the installer had done things differently. A transformer burned up and two transformers had to be installed to fix the issue."

"Wanted to schedule an appointment 4 days out when the tech knew the heater wasn't working. 2 years old and the heater doesn't work without a cleaning.? What kind of equipment has issues 2 years in. Highly disappointed!"

"My service technician was prompt, courteous and efficient."

"Technician arrived on time, was friendly, polite and knowledgeable. All Good!"

"Bryce is always up front with me and lets me know how my furnc=ace is running."

"They were timely and very polite. Knowledgeable about the services provided."

"The service was complete and through."

"You have always done a good job."

"Erik was friendly, knowledgeable, proffesional and through."

"A very communicative Service Person, who provided much technical/operational information regarding our current Heating equipment. Only one disappointment! I did desire more detail of the service activity and expense specific for this first visit. (Filters order, current service charges). I received a large 'Home Service Report', but insufficient detail on specifics for this 'Heating Review'. I did appreciate the Contract Service Plan presentation with monthly fee forthcoming. This positions us for ongoing dependable service events. This Serviceman is Michael (Ben) and I am anxious for his return in 6 months!"

"Very professional, but not stuffy. Was fun to work with concerning any questions we had."

"friendly and polite"

"Very thorough , and explained everything."

"Unable to service a water heater that TML installed in 2018 because it was out of warranty! Ok out of warranty but how can you help us, we dont have hot water! Was told to call a plumber! And your tech called your boss and then left! We called our plumber and he called Rheem and they overnighted us a pilot light igniter assembly free of charge. The plumber came back and replaced the parts and said this should have been done by you! Also, our Electrian said the same thing. I think if you are going to installed a product you need to stand by it! We didnt care if we had to parts and labor we just wanted the water heater to work. It was only 3 years old! We are happy now!"

"I've been satisfied with your service in the past. However, Gary visited our home in October to give us a quote on a new furnace/AC unit and we haven't heard from him since."

"Friendly techs"

"Your work is always stellar"

"On time and went above what others have done"

"In the past the technicians have inspected the cold air returns as well as the thermostat. This visit there were two technicians and they did not come in and check either. Today I had to replace the batteries in the thermostat and try to reprogram it, which I am not very good at. Very disappointing."

"punctual, seemed thorough, polite"

"Bryce was professional, polite, and went way above and beyond the call of duty to ensure our furnace was properly cared for!"

"Prompt professional service"

"Technician very friendly and informative. Answered all my questions."

"Erik was so helpful and could answer our questions in a way that was easy to understand."

"Tech was on time, treated me with respect, and very professional."

"Friendly prompt service"

"We completely trust Bryce to do what needs to be done. He is always able to fix any issue we have."

"I scheduled an appointment online, I was emailed a time frame, and the technician never showed up. I didnt even receive a phone call to say they would be unable to make it."

"Bryce was courteous, respectful, and explained his findings well. I would like to request Bryce Armstrong for future tuneups please."

"Time was taken to check everything throughly!"

"Great technician, answered all of my questions and understood the challenges of dealing with expensive decisions."

"He was very polite, and I felt that he did a thorough job. He was available for any questions and made some suggestions."

"Service personnel were swift and detailed to complete job in a timely manner."

"Polite Efficient"

"Your staff trying to sell me a filter way over priced, when I'm a member/has a plan with you and should not be taken advantage of. Then when I called the office to discuss the lady said, well you can cancel your plan. Really? Who talks to customers like that, especially over a filter."

"Serviceman showed up on time, was kind and polite, answered questions, and assured us that the furnace was working properly."

"I was out of town at the time. Technician showed up early for the appointment. He worked with me in order to get access to the property to resolve issue."

"He answered my questions and took care of the things i had concerns with."

"Ben was my service tech and he advised me of other items I needed to have serviced. He was very knowable about the hvac systems polite and very respectful of my home."

"TML team is always professional, courteous, and customer service focused."

"Tyler W. Was great, he was very personable and funny."

"He was efficient, polite, and thorough."

"No technicians available, so ended up without heat for an extra night. I signed up for the TML program so I will continue using your services, but am really concerned about the staffing levels and will consider alternatives in the future. Technician (TJ) did a great job though."

"Tyler W was awesome! Explained everything, very knowledgeable."

"TJ was extremely professional and knowledgeable about servicing our furnace."