TML Service Experts Reviews

"Polite, knowledgeable, helpful"

"Knowlegabl"

"I love it that your company is so quick to respond - always. I'm sorry I didn't remember the name of our tech. but he is coming again today to do work to fix our a/c. Once again, I can't believe how prompt you are and it must be very busy right now. Thank you."

"Turns out my problem was a simple one... my thermostat setting was not set to cool. This is a new thermostat, so I was not aware I needed to switch it to cool. It has always been on Automatic. I believe it was switched to heat the last time I had my furnace checked by TML. $96 later, I was told this was the problem. I pay for your maintenance program, so I was very disappointed that I had to pay $96 for something that didn't even need to be repaired."

"Service reps always do a terrific job."

"He is soooo knowledgeable of our system that I always request Bryce for service. He explains things if I inquire and makes sure I understand. He never acts as if it is a problem that I am watching what he does..."

"Josh was friendly and professional and easy to talk to."

"Courteous service. Fast and reliable."

"The mini-split unit was much larger than I expected...it also required a fair bit of duct work. I probably would have gone with head units in hind sight."

"I have used TML for 12+ years, always top notch service."

"Technician didnt show upno one ever called to update us. Management was supposed to call but didnt."

"Very responsive & the tech Gerry was awesome."

"Josh called ahead, arrived on schedule, and completed the work. Like his work ethic."

"Bryce did a refresh and resolved an issue for me and once again, did a great job. He is professional and respectful- it is so great to have his skillset on these jobs."

"Bryce did a refresh and resolved an issue for me and once again, did a great job. He is professional and respectful- it is so great to have his skillset on these jobs."

"Jose was very helpful and pointed things out to be mindful of. He showed which filters are best for my system to keep it running in good condition. I had the wrong size!"

"Very thorough and nice"

"Jose was on-time, very knowledgeable, and extremely polite."

"I would have given a 10 but for the fact TML resheduled the service twice before coming the third time."

"Fantastic work and service"

"The technician was knowledgeable and friendly. Kept working even after 5 trying to get me taken care of. A follow-up appointment is needed after the part arrives."

"Jordan is very efficient and pleasant. He know how to get the service done and keeps the customer informed."

"My technician was extremely friendly and helpful. He answered all of my questions and was very polite."

"Prompt , efficient service"

"Mike and Jose were personable and thorough. Very helpful with our extra issue."

"on time and answered all my questions"

"Service was outstanding!!!"

"Bryce Armstrong our service tech does an outstanding job. Very complete in checking all the functions & parts to insure they are operating properly. We always call TML for our service needs!"

"All professional, good comms"

"He was very cordial and very thorough."

"Great service!!!"

"Technician preprogrammed Honeywell Thermostat that had failed after power outage earlier in the day. Quick and efficient."

"TJ was informative, competent, and efficient."

"I was greeted by a pleasant associate on the phone. Our Tech TJ was courteous & professional"

"Technician was on time and did a thorough job. Also he was very polite!"

"The tech is always on time and very knowledgeable."

"Shannon was great. Very knowledgeable and let me know if he thought anything was needed."

"They were very professional and explained what was being done and what the next step would be."

"Love Bryce!!! He is very knowledgeable!!!"

"Totally thorough! As professional as you can get. I am going to request same service rep for next appointment."

"Always been happy with the service we've received since 2014"

"Everything was done correctly"

"Prompt to complete the service"

"Service was done efficiently, he was on time, and findings were explained in terms I could understand."

"workers were polite and very helpful"

"Bryce was the most thorough tech we have had the last several times. He checked out everything."

"Complete, quality work, spent time to answer my questions."

"this guy is quick, curteous"

"It was easy to make the appointment. Jose called and told me about when he woud arrive and arrived on time. He was very personal and told me everything he was going to do and check. Much better than the clown that came last year."

"Professional and friendly. Explained what he was doing."

"Wasnt perfect 10 but it was almost"

"He was very thorough and explained what he was doing and what we needed to do to keep the air conditioning running well. He had to wait for parts to come to complete the job and was very helpful with everything."

"Bryce did a great job for us!"

"Mr. Bryce Armstrong is our very favorite technician. He takes very good care of us."

"He is a great tech. Does his job with the customer in mind, explains what he has done, asks if you have any questions and answers them to my satisfaction. Very conscienceous worker for his company and for me."

"Dillon and Tom went the extra mile to insure my furnace was up and running. They were very courteous and answered all my questions."

"On time, thorough and professional."

"The technician was very knowledgeable and spent time successfully "diagnosing" an issue we were having with the furnace."

"Mike was very helpful and knowledgeable."

"Prompt, thorough, professional service!"

"Good and friendly service. They take the time to do it right."

"Mike and Jordan were both knowledgeable and friendly. They were willing to educate me as they were diagnosing and fixing the issue. Even more amazing - they showed up within minutes of my call."

"I've almost always gotten good service and there aren't a lot of other choices. Local businesses seem to never answer their phones nor call back."

"I thought they were very professional and did the job like they were thorough."

"Friendly & on time"

"Jason acted very professional and explained what he found during his inspection."

"Service person was thorough"

"They did a great job."

"Technician was very polite, helpful, knowledgeable."

"Bryce my technician is amazing, goes that extra mile to make sure you are informed and satisfied."

"Our technician was very diligent and took his time."

"Attentive and proficient"

"job done well very professional"

"Been customer for long time, good service"

"Technician was, personable, knowledgeable, and helpful!"

"When we have a concern we have learned through experience they will stay on it until it is fixed"

"Josh was very professional, yet friendly and took care of my concerns l!"

"tj was an excellent technition knowledge and patient."

"Thye arrived when I needed them, as I was on vacation and when i returned the temp in my home was 41!! Cold !"

"Bryce Armstrong is the BEST! He was very thorough. He explained the problem with the furnace and the process to fix it."

"They forgot to turn the hot water on, but they did send something within an hour to turn it on"

"Great service"

"Great service with friendly, professional service agents."

"always great service"

"Super thoughtful and thorough in the job"

"Friendly, informative and professional service person."

"Got a second estimate. Much cheaper."

"Service has always been great"

"Because you did your job excellently but did not push for immediate part replacement on a lower performance part."

"Tech was very informative and professional"

"Good service"

"On time, communicates all issues, efficient. Jordan did great job."

"I have always been satisfied with TML Service and support."

"WE needed a heating unit conversion and they were fast in doing the job"

"Professional and timely"

"the quality of service, the skill of the technicians is unacceptable. a recent fail of my furnace was a total circus. i had to adk the techs to leave."

"My service maintenance technical today, Jose Ruelas was one of the very best! He was thorough and courteous and definitely knew his stuff, giving me some very helpful tips. You will be lucky to keep him at your organization. I've been a TML customer since the early 2000's and most technicians are good, but some have rushed through the job. It can be difficult to get a routine maintenance scheduled but I'm sure that's related to the current job market, in part."

"Very Friendly explained all work done and future needs"

"On time very nice and quick"

"We have one of your best of the line systems and for the last three years that we've had it we have had to burn our pellet stove whenever it really gets cold. Your best unit stops working. Suppossibly it has been fixed this time. Only another cold spell will tell the truth."

"Josh was intelligent and clear speaking, he took the time to explain everything and recommend things. Keep him employed and send him my way next quarter."

"friendly, personable, on time, good communicator, easy dog to work with."

"Answered all questions renter had."

"I really appreciate the quality service and attention to my HVAC needs"

"Work team did a good job and was not afraid to answer questions."

"Excellent customer service. Everyone is helpful and knowledgeable. There was no pressure to buy anything. Jordan is outstanding!"

"First, Jose was great very nice and did to tell us everything that was wrong with the furnace, and to make sure we were treated right"

"Great service, friendly rep."

"Been 4 months and furnace still isnt fixed. We have a service contract we cant cancel and you give lousy service."

"Good Tech friendly and explained what he was going to do before he started."

"You provide a great service at a good price. You keep us running which has been a major blessing this cold winter."

"Thus far, I have been happy with my arrangement with TML and the responses when I interface or have work done by TML service technicians."

"They were available and professional and came as quickly as they could so I gave them an eighth, however I was hoping that they would provide air filters like other companies do although that's a minor thing that I wasn't expecting so that's why I gave him an eight instead of a 10 but they did a great job and I would highly still recommend them"

"We have had great service and response from TML over the years."

"Nothing further"

"All ways great service."

"Ease of scheduling, communication"

"Prompt, polite, come when needed, even if not on schedule."

"We feel lucky to have had such an experienced tech help us with our problem."

"Have always had great service with TML"

"The technician was knowledgeable, on time, courteous, and took time to walk me through the process of doing my own filter changes. And he was thorough!"

"Techs were professional and provided good service"

"Thanks to Joshua I feel secure in the service"

"Appreciate the professionalism and timely response"

"Exceptional attention to detail and helpful service."

"In the past I've had techs that were very condescending and pushy. This time the 2 guys that were here were very nice, informative and showed me the data on why we needed a new system. I appreciate the positive experience."

"Any techs have been timely, professional and explained any problems in laymens terms so I could understand."

"There were a few hic-cups."

"We had a great response to our call on the weekend but we were initially told the fix to the furnace could be done Monday, maybe Tuesday but now we are told it can't get fixed until Thursday. Jordan was very nice and professional."

"I have been TML for many, many years and plan to stay with them."

"Jordan was competent, knowledgeable and informative when I asked questions. He did a great job of explaining!"

"Bryce is so amazing. he goes above and beyond to take care of you."

"Been a customer of TML for 30 plus years and been very satisfied with their services."

"The appointment I had scheduled in December was postponed. The furnace started acting up and I was afraid I'd have to replace the thermostat or worse. The problem was resolved with the regular cleaning and the program on the thermostat was updated. The technician didn't say anything about replacing the system, which was a constant refrain this past summer."

"Reliable, knowledgeable Do try to upsell"

"Friendly, honest, did a complete and comprehensive job, had a few good ideas"

"professionalism"

"Constant communication and updates on service call"

"Knowledgeable techs"

"Quick and courteous work"

"Technician knowledgeable, courteous, friendly"

"Professional, timely, effective and friendly"

"I have been a customer for many years; that alone tells you I highly recommen you."

"The servicemen are fantastic, courteous and very conscientious about my home and their efficiency and servicing my furnaces."

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"tech did a great job"

"TML is always on time and best customer service. You are a very lucky company to have TJ as one of your techs."

"Very professional, answered any questions I had."

"John my service tech is always so professional and takes his time to explain what hes doing. Always courteous and respectful."

"I recommend TML to everyone, because of their excellent service."

"Was on time and quick"

"Good product, knowledgeable techs"

"Bryce is always efficient and professional and trustworthy."

"Great service. Great technician."

"Very good service and technicians were knowledgeabe and courteous"

"Great job as always for the entire customer experience (scheduling, proactive communication, technician advice/competence and follow up). We have experienced issues in our home (3 years old and 2nd owner) year with original plumbing (leak behind walls) electrical (GFI) and garage door (almost fell off due to bad installation) contractors/installers but we have had a good experience with TML and this has also been validated from others in the Boise area."

"I have had great results with the technician teams and the office staff are aleays flexible."

"Heat went out, they had someone out by noon. Luckily they had the part in Boise and had it delivered to the tech here in Nampa."

"TML always arrives on time for the appointment or if running late calls to let us know."

"Good service, technicians took time to provide good information"

"Great service."

"TML reps were both courteous and businesslike. Chad, salesman, stayed on top of installation."

"Tml and the former owner (s) have been my service for many years. I have a aintenance plan, so I don't have to remember to have my airon and furnace checked by my self. They clearly explain what they are or have been doing in my home and make suggetions forom time to time. This is for 49 years."

"Fast, efficient and thorough."

"Very polite, talked me through what they were doing, and also mentioned by new water heater had water marks down the side that might be concerning since it was replaced in August."

"Heat went out- they were out by noon to get a long time standing customer help. Greatly appreciated!"

"A level of excellence in all your service personnel."

"The Technicians are well trained and professional, but recently the office has not coordinated appointments as well as they have done in the past. They no longer call to set up annual Heating and Cooling appointments as they have in the past and they no longer call the day before to confirm an upcoming appointment. Additionally, we had an appointment to have our ducts cleaned in September 2022, the morning of that appointment I called to confirm (because I had not heard) and was told that their equipment was down and that they would reschedule ... that never happened so I have gone with another provider."

"Satisfied"

"Prompt Reliable Service"

"The great techs"

"trusted service, friendly, helpful personnel"

"Was impressed that serviceman cleaned my cold air return vents without my asking him to."

"Very knowledgeable and friendly"

"They were friendly, and thorough."

"Tech was very professional and personable."

"I'm paying for a high tech, efficient system and I've got much less. The technicians say we should do this or that and then do some Micky Mouse change. Right now I don't have to put the butter in the refrigerator as it stays quite solid on the counter."

"Promt friendly professional service"

"Service was excellent but $321 was a bit much for an igniter, a tiny item, easy to install. I'm sure someone would have done it for less."

"Friendly professional service"

"TML always responsive and thorough"

"We are very happy with our furnace, the maintaince program, office staff and the technicans that we interact with"

"The techs are great - my problem is the phone - if you get the local num you are fine - if not forget it"

"Very good service"

"Great serviceothers could enjoy"

"The service provided was as advertised, and the technician was professional."

"Always on time, fast and friendly"

"When I made the appointment several months ago, the schedule it for 2023. I waited the entire timeframe before someone called me to fix the problem"

"Superb customer service by the technician."

"Your technician, Jorden, was professional, friendly, got the job done well."

"Prompt arrival and quality repair when needed"

"Very timely, efficient, and friendly"

"Any time I have an issue with my furnace or air conditioning, TML makes an effort to get to my house and fix the problem. The technicians are always personable and friendly."

"Very pleased with your service."

"Convenient and keeps us up to date with heating and cooling systems."

"Always on time and do the work well."

"Tech explained the work done and future needs"

"Friendly and professional service - no matter who comes out to my house. Every employee is informative and not pushy at all. Never in a rush, I always feel like I am the priority."

"The technicians are always polite and do whats needed. We had to call TML after hours a few days ago and the technician came and was so polite and took care of our problem."

"Needed evening services and was very happy with the tech and his knowledge and eagerness to get my furnace running."

"You have not lived up to the terms of our contract. We have called many times with concerns and you have not provided reasonable answers."

"Its so helpful to have scheduled checkups so we dont forget. Over the years weve received good reliable advice and service"

"Way too high prices of parts."

"Your technicians were very polite, informative and thorough as they carefully checked my furnace."

"Scheduling was horrible. They scheduled me for the wrong year. And I scheduled my appointment 3 months ago."

"Efficient, professional. Most of the technicians are quite good. If I remember then names correctly, it was Joshua and Jim. Both are excellent."

"TML provides consistent, reliable and professional high-quality service."

"John was professional and knowledgeable, highly recommend!"

"TJ is efficient, knowledgable, friendly"

"The guts only wanted to make a sell. Didnt really discuss the suggested actions from the tune up. They didnt have the correct size filter, so promised to come back with one in a couple of hours. They did NOT! Left me without a filter ??"

"Bryce is very knowledgeable and honest."

"I've had a good relationship with TML and its staff since moving into the house 12 years ago. That's important to me."

"Always do a good job"

"Project not complete at this time. Part ordered is #3 and the furnace was just installed a couple years ago by TML."

"Very late with our prepaid spring service and fall service."

"The maintenance was done quickly and unobtrusively. When he finished his work, he explained everything that was completed to our satisfaction."

"On time. Expertise."

"I got good info on the phone from Stephen to help me diagnose issue. The dispatcher was able to get me service quickly. The technician, TJ, was efficient, personal and effective!"

"Excellent Service"

"Very friendly, professional, informative and helpful."

"Excellent job"

"Im tired of constantly being badgered to buy a new system. Please just perform the service and make recommendations, if Im not interested, let it go. The tech recommended replacing the condensate pump and quoted a price of over $400. I bought one on Amazon for $50 and replaced it myself in 10 minutes."

"Customer Support"

"I w have been with TML for years. The quality of service this time was way below the quality I have received in past. The one tech was rude. He main interest was telling me how wrong I was and more interested in salting than do service on my furnace. Also promoting his floor coverings business he was starting"

"If anyone asked I would relate our experience with tml"

"Technician was punctual, courteous and professional."

"fast courteous, explained filter issues to me"

"Good customer service and professionalism"

"Answer questions in a way that teaches"

"Incomplete tune-up service. Didnt give inspection report."

"Im requesting that the service rep that came out not be send out to me again"

"I requested a TML visit to check my garage area (furnace, water heater) after an unexplained CO alarm. TML arrived that evening (Nov 15), and Jordan verified there was no gas leak or exhaust issue, also checking the furnace was working properly.Great Work, TML. Professional & friendly response appreciated."

"what other people do is none of my concern"

"I just recommended TML to my family"

"Very efficient and polite."

"We were pleased with the service and technician. He seem to be knowledgeable and he was very courteous."

"Bryce does an amazing job EVERY time he is here to service our AC and furnace and makes TML look stupendous!!!"

"You are prompt, knowledgeable and nice. Never pushy."