"Repeat customer. System replaces a TML system installed 12 years ago. Calvin Howell was in on that install. The technicians who helped maintain the system have been..."
offered easy to understand explanations of sevices needed
"Guys showed up on time, worked hard all day long, got the job done. Everything runs great."
"They showed up on time, put a cover on the floor to catch any dirt and careful when moving furnace parts to and from the house. James and David worked well together. "
"James, Jessy, Caleb and David worked a very long day installing my new equipment. They were professional and courteous, and explained everything they did."
"My serviceman was very professional!"
"Agent is reliable honest and on schedule "
"Tech came super fast. Professional and polite "
"He was very courteous, and explained what he was doing and why"
"Technician was very through and helpful."
"Gave me a valid assessment of units"
"Very quick, put upbwith my big dogs, didn’t make a mess"
"Amazing tech, knowledgable was able to put me at ease, very friendly, personable and trustworthy "
"Ramon was very professional, on time, left the site cleaner than when he arrived, and he was personal - quality guy"
"Ramon was very professional, and explained what was the problem and how he would fix it."
"Nice young man, all is good."
"Really great, knowledgeable, prompt, courteous, and professional service."
"He spent time and didn't hurry."
"The technician was GREAT"
"They worked very industriously, showed and explained the completed job, were patient when I was slow to comprehend, and had pleasant and enthusiastic dispositions."
"David W, besides being technically on top of his appointed job, interacted so patiently and skillfully with our visiting 5 year-old granddaughter that my wife and little ..."
"Arrived when expected. Did his work in a timely manner. Provided information to that prior technicians did not. Friendly"
"I paid $90. for next to nothing. All was well with my heater, and the problem was with air conditioner last year, the bottom pipes froze up. The tech last year suggeste..."
"Professional and prompt "
"everything done smoothly and efficiently"
"kind manner, professional, and expertise"
"Mike was knowledgeable about the humidifier problem, he was courteous and friendly. He was quick and efficient, Mike suggested several options for optimal operation of th..."
"on time, very professional, explained issues clearly"
"The techs always on time, very courteous and kept us informed on how things were going. they went the extra mile to locate the thermostat where we wanted it. "
"Tech was knowledgeable and answered all questions to my satisfaction. He told me about programs that TML offers hat I might consider. "
"Very thorough and thoughtful of my home. Also very personable, nice and considerate."
"Timely service and professional techs."
"very knowledgeable, on time and professional "
"I told Mike there was a problem with the operation of my furnace. he didn't try to trouble shoot or offer to set up a follow up appointment. I felt like my concerns were..."
"John provided the repairs on time and without further problems. "
"Electronic air filter wasn't running the day after technician cleaned it. A different tech said a part needed to be replaced and it would be ordered. I Have heard nothing..."
"There is always room for improvement, but the service was adequate."
"Technician arrived a few minutes early and performed the service with no problems."
"Competent, professional service. Very pleasant person."
"Technician was very informative and clear about what he performed and on the air purifier and its functions."
"You recommended not to turn on the fan in the winter when the furnace is on. Helpful hint."
"Very helpful employee, clean, friendly. knew what he was doing and explained what he was doing and why."
"Very professional,neat, and courteous. Totally cleaned up my garage area! Note- Only reason for lower score is I knew the day/date they were coming --- just didn't know..."
"Great tech. Always helpful, pleasant and nice. good work"
"We always appreciate the efficiency and friendliness of the technician that came to service our unit. "
"Ramon arrived on time, went about his work efficiently and effectively and appeared to be very thorough."
"Ramon was very nice and as far as I can tell, did a good job."
"Tech on time, worked quickly and very pleasant."
"I am not sure which service date this applies to. Tuesday 9/19 was a schedule maintenance and then Saturday 9/23 was a visit due to furnace making a loud motor not runni..."
"the person was effent and got right on tne job"
"TML has been a good provider for our heating and water heater systems."
"Very thorough and efficient. Pleasant and on time."
"Technician appeared to check everything quite carefully. He pointed out an issue with the AC. WAs friendly andon time.
"He was quite knowledgable "
"Ramon was pleasant and professional."
"Fast service when needed"
"James is very knowledgeable and works quickly and efficiently. "
"On time and knew what he was doing"
"Jessy & Dustin were personable, knowledgeable, efficient."
"ALWAYS ROOM FOR IMPROVEMENT."
"He performed the necessary service inspection in an adequate manner."
"Polite, informative, thorough"
"On time and explained what he would do and how services I had left. When done showed me step by step what was and was not checked and whether my furnace passed. "
"Showed up on time and worked straight through until the installation was complete. Very friendly and answered our questions with a good degree of knowledge. They briefe..."
"Larry Hultman, Project Manager, and Jessy and James, the installation technicians, performed their jobs with superb professionalism, making sure that we were satisfied in..."
"We want to Thank all of the men from TML, Bow, Dave, Andrew, Larry, Josh and Mike for doing such a great job. We're very pleased with the results."
"Called on Friday for a tech to replace water heating exhaust piping. Having roof redone, discovered the exhaust needed to be replaced. Time is an issue. Tech came out F..."
"He was here over 2 hrs, which seemed like a long time for a tune-up"
"Did an excellent job in good time."
"Was there on time and greart customer service"
"Good install team. Friendly, Informative and easy to talk to and find out information about install."
"They were professional and completed the job (which was rather involved) quite quickly. They also both prompt and courteous. They made sure that I knew what was being don..."
"Rossen is totally trustworthy and competent. Mike Lotts was knowledgeable and a pleasure to have as the chief installer. Very gracious."
"Very professional work and completed in a completely satisfactory time. Both men were very cognizant of keeping the floor clean. Very impressed with their professionalis..."
"The technician was prompt, on time and did a good job. However, the problem seemed tom be a TML installation error - a deflector was not removed when the new unit was ins..."
"While all of your technicians that have served us have been just great, Jacob deserves special praise. His manner is perhaps the best I have seen in years. He is very p..."
"Excellent service and very professional and well informed technician"
"Jeff was very knowledgeable and thorough. "
"The workmanship and installation process was first class. Both Josh & Ryan went out of their way to explain the process along the way and provide advise and counsel to u..."
"Josh M. and Dustin K. were very professional, took special care in protecting all existing finishes and kept their work environment very clean."
"Both Mike and Ryan were very professional, knowledgeable and easy to work with. They even finished the job in less time than was estimated."
"Would have given a 10, but had to call him back to fix the thermometer which he did do. "
"From the first initial phone call to a service technician to come out and service my unit fixing the problem to telling me this wouldnt last long( he was correct) then to..."
"Calvin was very helpful as a sales rep. James and Jeff did a great job on the installation! Ours is an old Northend home and provided several challenges. James and Jeff w..."
"Ramon is professionally courteous, knowledgable and efficient"
"Great service EXCEPT he didn't tell me he hooked the Idaho Power restrictor back up after we paid to have some one come out n unhook it. I don't want it on. It keeps the ..."
"The service I received was excellent. He was professional and friendly and answered all of my questions. "
"We were able to get our new A/C running quicker than other companies could have someone out for the quote. Calvin is amazing and so was Mike L."
"Both techs were very nice and helpful! They did an excellent job ! Very pleased with them both!"
"Sorry for being late with my answer. Yes the system is much better than before it even quit working. He did a very goog job."
"Greg spent a lot of time explaining what he was doing and my options going forward."
"Very easy to work with and answered all my questions to the point I could understand."
"Are 15 month old ac stopped working and was told by the technician that it would cost 681$ to fix it. After a phone call to the office it was dropped down to 380$. The t..."
"In addition to being timely, polite, personable and generally pleasant, technician explained everything very clearly.In short, he did everything he should have done, but ..."
"Sales representative and installers were knowledgeable and competent. It looks like I will have a great, energy efficient system that will last for years. "
"Jessy and James were funny, friendly and very professional. They were really conscientious about cleanliness too, which I really appreciated! There was a bit of a snag wi..."
"James and Dustin were so polite, helpful and knowledgeable. "
"He was professional, friendly and knowledgeable about the service. He got the job done quickly and efficiently."
"Friendly,knowledgeable, explained everything in great detail"
"technician was professional and knowledgeable about our system. Answered all our questions and gave tips for easy maintenance to keep the AC running at its best. "
"Friendly , discussed problems and fixes in detail"
"This was for our AC checkup. The tech did very well, was on time and efficient. "
"Tech was on time and friendly"
"Nice, helpful knowledgeable "
"Greg answers my questions good."
"Caleb was a very personable man who had loads of knowledge. He answered every quiestion we had with little to no hesitation."
"Technician was prompt, courteous and efficient. My only comment is that when doing AC maintenance if I had known ahead of time that access to water via hose was necessar..."
"On time and courteous. Great customer service from Greg!
"Very professional and courteous service provider. "
"Mike and Dustin arrived on time, discussed with me what needed to be done, what parts of the house would be accessed, and continued about their work in a professional and..."
"Josh and Ryan were very professional and performed their job in a neat and timely manner. "
"Jeff Franks was very professional; he was careful to explain the entire process and made good suggestions"
"Technician was very knowledge and kept his work space clean and organized"
"Steven is an impressive technician who explains what he is doing and what he recommends."
"The technician was very thorough and took care of the details."
"Professional, completed work as necessary "
"Jeff was efficient, detail-oriented, and a good communicator--kept us posted on what he was doing and why, and didn't mind our hanging around some of the time!"
"Did not show up for original appointment in May, couldn't reschedule until June 13th. We called ahead of time to remind the technician to bring the right filter (20x25x5 ..."
"I appreciate getting my heat pump fixed and operating again. I was not ready for the financial ambush your accountants sprang on me. I called and spoke with Mr. Lamot..."
"Always timely and reliable"
"Excellent overall service. Knowledgeable and efficient. "
"Team was on-time, very Knowledgeable, and helpful. They answered my questions clearly so that I could understand them."
"Tech was cordial and thourough in going about his maintenance."
"excellent service, personable, and knowledgeable"
"Very professional and pleasant."
"Proficient, knowledgeable, friendly."
"I've been with Service Experts since 2005 and replaced a total of 3 air conditioners and have always been extremely satisfied with the excellent service that the company ..."
"Service tech was smart, quick, and professional."
"They were very particular about making certain that they did not bring in any dirt and layed down cloth on the floor so it would not get dirty or scratch the floor. They ..."
"The tech arrived on time, did his job thoroughly and smoothly."
"There was an undetected problem with the circuit board, that caused the motors to burn out. So when the motors were replaced, the system continued to malfunction. I app..."
"Friendly, competent, appeared to be very thorough."
"My overall experience with TML was a pleasant one. But I especially was impressed with the service technician Jake Baker. He was very respectful to my home, he also was v..."
"Jeff was very personable, answered all my questions and did a fantastic job. He respected our home and just did an outstanding job. Thank You."
"Prompt, thorough and left me feeling fully confident that we received professional service."
"The technician was very thorough and efficient."
"Caleb did a through job and was very courteous. "
"Very thorough and informative. Discussed what he did and why"
"I was very pleased with the quick response to my request for service. Ramon called right after I called the office and was here within a half-hour on a Sunday evening. ..."
"Mike was a pleasure to work with. Hard worker with high level of attention toquality and detail. I continue to be impressed with TML."
"Excellent fast installation and service. Friendly and courteous. Took the time to point out the all the important features and helpful advice to make the most of our new ..."
"Ramon explained our problems with the air-conditioner,he was easy to understand and very polite"
"felt tech service very skimpy and quick vs other service techs, and as compared to my friend's service; no large info sheet provided post service"
"My home is old, complicated and difficult to maneuver in but this team did a fabulous job replacing a gas pulse furnace and three air conditioning units. There were chal..."
"Professional, answered all our questions, did a good job"
"Tech arrived on time, was polite and efficient. nothing blew up."
"Quick, responsive team, both sales/consultant and the installation team. All very communicative and knowledgeable."
"We had our vents cleaned and your technician left a mess at every vent in the house. I spent 45 minutes cleaning up after he left. I was outside working in the yard and d..."
"Very friendly and efficient"
service man was pleasant and efficient"
"We have an ongoing repair in progress. Thanks to John - our repairman - and Calvin Howell, we look to save about $6500 on our cooling system. 'Nuff said."
"very polite and professional"
"The technician seemed to do a very thorough job."
"Quality service performed by well trained, competent and extremely personable technicians. We have been thrilled with all of the work completed by TML and would highly r..."
"Always professional and courteous. Doesn't waste time."
"very professional, efficient, and pleasant"
"Very courteous and professional"
"Very Professional and appeared very thorough"
"Greg was courteous, professional, and very knowledgeable. He answered all of my questions and made me feel like he cared about my home.
I will ask for him by name, when ..."
"Everyone has been so nice and listened to me about my air conditioning problems. They try to help."
"Caleb explained what he was going to do. He was thorough, and very professional."
"thorough and explains what he did/does"
"Prompt response and corrected this issue."
"Loved the guy you sent out this time. Really smart guy who is terrific at conveying information regarding a complex system I don't have a working knowledge about. Please ..."
"The service was provided with knowledge of our system and keeping us informed of his findings. He was very thorough and efficient.
"technician was courtesy, educational and helpful"
"great service and service rep,
"The technician explained everything he did and was very thorough."
"He went about doing his job and was pleasant "
"Greg has amazing customer service. Very knowledgeable. "
"Bryce knows the ins and outs of my four systems which makes it a much more efficient maintenance appointment."
"Bo explained everything he was doing and also how we could improve the efficiency of our furnace and A/C."
"Greg Purvis came very promptly, was thorough and explained all that he did. "
"TECHNICIAN VERY KNOWLEDGEABLE OF PRODUCT"
"Jeff did a great job and was very professional."
"Confirmed my appointment with your office the day before appointment at 1:57pm. Next morning scheduler calls and informs me (via voicemail that morning) that the appoint..."
"The condensate pump was efficiently replaced and the system was back in running order"
"Greg was thoughtful and thorough in checking the air conditioner and checking the furnace."
"Jake did a very good job on checking my equipment, letting me know of possible things I should be aware of ."
"Very informative regarding furnace model now being out dated and not supported. Only item noticed was when I got home my furnace was running at 73 degrees but was set at..."
"Our technician was new and had trouble diagnosing a problem. He asked for assistance from someone else but no one showed up. I was supposed to get a call or visit to diag..."
"Ramon was very up front with us on the condition of our heating and cooling system and the cost to fix. He was very professional and friendly."
"Caleb was courteous.professional. thorough and highly competent. He explained and listed all our options. We were very satisfied."
"Professional,courteous service. Very pleasant tech."
"Young man very efficient and worked quickly to get the job done. "
"Jeremie did a great job of doing the maintence and also
informed me of other services I could receive -- he climbed up
to the attic to see how much insulation I had an..."
"Mike was very thorough and discovered a second problem and was able to fix that as well."
"The tech arrived way over an hour late. No one called to tell me. He didn't know the necessary particulars on the A/C and furnace units which your own company sold and ..."
"Jere,oe was prompt, cheerful, helpful and efficient. His work was done without any mess in the house on a very rainy day! When rating on a survey I never use a 10. He d..."
"Bryce checked everything carefully and completely and installed the new switch to run furnace and A/C."
"Jake, the technician was very personable and did extras that mean a lot."
"My unit did not get serviced because the technician arrived too late in the day and I had to reschedule. I had asked for a 2pm appointment and was told when I called abou..."
"Josh and Ryan were on time, very knowledgeable and efficient "
"Techs were on time, clean, and professional "
"Greg was very friendly and professional, and gave us information about (and installed) a device that attaches to our A/C that will extend its life."
"Jake is very knowledgeable ,thorough and courteous. I hope he will come to service my furnace and a/c again."
"Because the technician was very thorough, took his time to make certain everything was running well. Other companies I've used are in and out the door in 15 minutes."
"The 2 men that came to my home were polite, clean and made sure I understood what they were going to do. They ask me if I had any questions and answered them so I unders..."
"Josh, Mike & Ryan were so very friendly, worked together very well and were a pleasure to be around. I had questions and Josh answered them to my satisfaction. Awesome ..."
"ALL THE PEOPLE THAT CAME OUT TO REVIEW MY FURNACE SYSTEM WERE VERY KNOWLEDGEABLE IN THE PROFESSON"
"Jessy and James answered all questions eagerly,politely. They worked steadily to get the job done and cleaned up thoroughly when finished. Polite, friendly and prompt ser..."
"The service tech was on time, neat, efficient and polite. He explained evey thing on the check list and mentioned ideas for saving more and making my system more efficie..."
"Quality service installation and equipment. "
"The young man did a great job
"Bryce checked with office when I told him furnace had been serviced in fall, and so he was able to service AC which seemed far more logical to me."
"very good service. very helpful, friendly and courteous"
"Thorough, complete and friendly service"
"Bow took the time to explain what he was doing and was very knowledgeable. He was kind and polite thorough."
"Technicians thoroughly explained what they were going to do. They inspected crawl space and cleaned return vents. After completing my AC maintenance they explained the co..."
"Bow does a great job servicing our system, is thorough, and explains all needed information, plus discusses upgrades to help the system run more efficiently."
"The service rep. was prompt, but even tho the furnace was not coming on and he couldn't find a reason. I think he jiggled some wires or something and it did come back on..."
"Thorough work. Pleasant and trusted technician."
"Though work by servicemen "
"Arrived on scheduled time, work was very through."
"He was on time, went straight to work and very nice to deal with. "
"Though. Service. Representatives "
"Ramon was prompt in arriving and got right to work."
"We purchased our furnace from TML in 2014. We have it serviced twice a year, and cannot thank you enough for the quality of individuals on your service staff. When TML ..."
"Friendly technician, did an excellent job cleaning and serving my furnace. Went the extra mile to provide batteries for my thermostat."
"Jeremie was extremely professional and knowledgeable! As with all TML reps he surpassed our expectations while providing first rate customer service."
"arrived on time, did his job well -- checked everything --- all was well. "
"Greg is always professional and very knowledgeable ."
"Technician was competent and professional."
"I was very impressed either knowledge and explaining what they were doing."
"He did a great job, (bur nobody;s perfect)!"
"Jessy and James are very friendly, considerate and just easy to work with."
"He fixed the furnace on a cold night"
"Everything went smoothly and quickly and the technician was knowledgeable and pleasant."
"Very friendly, answered all my question and educated m,eon what needs to be done and when.
Signed me up for the 3 year A/C and heater service."
"Ramon came early, worked efficiently and provided useful information in addition to relating openly and honestly."
"he was very polite and new what he was doing"
"On time. Friendly. Completed job quickly and accurately"
"The technician was extremely jittery and incompetent. His troubleshooting techniques were erratic and not methodical. He attempted to replace the pressure switch which he..."
"Jessy & James were very professional and polite. Answered questions and were very helpful. "
"On time, knowledgeable and professional"
"We have NEVER seen 2 young men work so quickly and efficiently. They came here to do a job and they did it! Despite the snow, ice and mess, they managed to do an outstand..."
"Technician was very professional and helpful."
"Steven Christiansen had excellent customer service. He made eye contact and found common ground to build a customer relationship. I would have rated a 10 but you cant pro..."
"Prompt, Professional, & Thorough "
"He went above and beyond his duty to make sure my furnace was working...
even though it was late in the day.
" James , Jesse , and Ferg were outstanding in the installation and very friendly and helpful in answering any questions I had they work tirelessly to get the job done wit..."
"The first thing Greg did when I answered the door was to give me his business card. He explained what he was going to do and answered all of my questions in such a way t..."
"On time promptly went to work in heavy snow. Instructed us on heat pump care in freezing weather."
"Spent $240 HARD EARNED DOLLARS! on TWO SERVICE Calls and THEIR $5K+ Lennox gas furnace less than 11 years old KEEPS SHUTTING OFF!!!!"
"Ramon did an excellent job. He was very thorough and pleasant to talk to. I would be happy to have him back to service our equipment in the spring."
"All based on our tech......he was awesome and did a great job. Does a wonderful job of explaining what he is doing and why he's doing it as well as helping me better und..."
"Ramon was right on time. He was very pleasant and courteous. The information he left summarizing the service was self explanatory."
"Greg is very professional, friendly and thorough. I was busy working and he took care of everything. He even had to move a few things to get to the furnace. "
"Prompt, courteous, friendly, and got the job done."
"Ramon was very professional and did a great job. He respected our house and explained the services he did. We couldn't have been more satisfied. Thank you."
"The technician who did our furnace inspection was very professional and checked some things that no one else had ever done. "
"Tech was knowledgeable and courteous "
"He came promptly worked quickly and did a good job."
"As usually diagnosed problem, ordered parts and installed."
"Very pleasant. Thoroughly answered and explained all questions. "
"He came quickly and solved the problem."
"Friendly greeting. Went right to work on very cold day with helper. Explanation of work very clear."
"fast response and quick resolution of the issue"
"He was on time and efficiently got the job done."
"Arrived on time, performed service in a timely manner, was very pleasant and informative."
"Professional, experienced. Appreciate the TML service staff use shoe covers to protect carpet, etc."
"Greg was on time, friendly and thorough. He was very personable & answered any questions I had."
"Since the visit my Nest thermostat seems to be indicating the fan running nearly all the time. This has not happened before."
"Jorge did a great job and didn't try to pressure me to spend more money."
"showed up when promised, explained his work,left clean area."
"Ramon was able to find a problem that would have continued to get worse and fix it immediately. This prevented a health hazard as well as increase cost to me. He explain..."
"Showed on time, did fast comprehensive work, explained work, gave good recommendations, did not push sales, allowed use of coupons, pleasant and professional"
"Evan did a great job of finding and correcting the problem with our Lennox furnace in a short time."
"Technician was really great!"
"The service tech did an awesome job and also flushed our water heater, which I have been meaning to do but kept forgetting."
"Evan went the extra mile to get the furnace to finally work appreciate the quick work and great effort"
"Evan showed up thinking he was doing only a maintenance service, but my furnace had quirt working a day earlier. He took in in stride and started fixing the problem."
"Ranom was courteous, cheerful and thourough."
"very knowledgeable and able to explain technical details "
"Ramon 063-08049 is not only very knowledgeable of the heating and cooling systems, he has the ability to explain their operation in a way that is understandable. Although..."