What Are Trip Charges and Diagnostic Fees?

When you want heating, air conditioning or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay for the trip charge and a diagnostic fee independently. Some companies you’ve called in the past most likely combined the trip charge and diagnostic fee, but we think we can offer you even more value by separating the two. 

What Exactly Is a Trip Charge? 

A trip charge handles the cost for a qualified plumber or HVAC technician to stop by your home. Often called a service call fee, this cost is the initial rate for sending our technicians, equipment and expertise to your door. If you want to cut out the trip charges in the future, you can consider signing up for one of our membership programs

What Is a Diagnostic Fee? 

The diagnostic fee pays for the services necessary to find the root of a problem. For plumbing, this could be comprised of scoping. During HVAC repairs, it might involve inspecting the inside of your system. If you decide to use Service Experts Heating, Air Conditioning & Plumbing for the repairs, the diagnostic fee will be rolled into the repair costs. However, you’re charged for the diagnostic services alone if you choose not to. 

What Are the Differences Between a Trip Fee and a Diagnostic Fee 

In most cases, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee covers all the work related to evaluating the problem and figuring out a plan for repairs. If you’re paying for repairs, you shouldn’t notice the diagnostic fee since it’ll be rolled into the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Individually? 

Many plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. Instead of charging you for two services at once, we opt for two individual fees. This helps us to price our services in the fairest possible manner.