Service Experts of Raleigh Helps a Man Go Above and Beyond for His Neighbor

This past May, Service Experts Heating and Air Conditioning of Raleigh got a call from a gentleman named Jimmy from the Raleigh metro who told Service Experts about a special project he was in the midst of for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She is dependent on a wheelchair to move around and her home was not wheelchair compatible, mainly due to the size of the chair. When Jimmy learned about the problem, he considered remodeling the Tracy family’s home to make it completely wheel-chair compatible. Unfortunately, due to the age of the home, remodeling was going to be a larger project than he initially planned. Undefeated, Jimmy thought about converting the Tracy family’s carport into a wheelchair compatible apartment, which would come complete with Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Ready to get started, Jimmy began calling local home service groups, including electricians, building supply companies, and plumbers and they all said they would be thrilled to help and contribute services and supplies. He contacted Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) portion of Kyla’s new living area. Two of Service Experts team members went to Kyla’s home to learn more about the renovation and were blown away by how smart and kind Kyla was and they decided they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 HVAC systems for his daughter’s new living area, but with the assistance of Lennox and RE Michel, Service Experts of Raleigh was able to present Kyla’s family an invoice printed with the following:

“We are more than honored to present you with a total HVAC (heating and air conditioning) system free of charge as long as we can all have hugs.”

The staff at Service Experts of Raleigh were overwhelmed to help provide such an incredible girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But there’s still more to do. The Tracy family is raising money to purchase a wheel-chair accessible vehicle to better transport their family. To find out more or to contribute to the Tracy’s van, please go to their GoFundMe account.