When your air conditioner malfunctions on a sweltering summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the finest AC repair services in North America, how do you know where to turn? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you choose.
1. Read Customer Reviews
Many property owners start their search for an AC repair company on the web. While you’re on your computer, phone or tablet, be sure to look at ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are helpful when looking for an AC repair business. Figure out which companies the people you trust have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand advice and the potential to ask specific questions can help you make an well-informed decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A particular company may clearly be the best, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge higher rates for traveling beyond their usual boundaries. Inquire if your street address is included in the company’s service area. If not, ask if if they’re willing to come to you for an additional fee. Carefully weigh your local alternatives before deciding to pay more for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners tend to stop working at the most inconvenient times. Choosing a company that delivers emergency services is crucial if you need punctual, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s commitment to quality and professionalism. Try to find an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any professional, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to work legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Require proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of providing quality service very likely has the experience necessary to handle complicated repairs. Find out how long the company has been in business. Then, ask a professional whether they have previously encountered the problem you need repaired. Such experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is essential when dealing with any air conditioning repair company. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you find a company that offers competitive and fair prices. Be wary of companies that come up with low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to their work. The most trusted companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and give warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC professional doesn’t have to be daunting. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to interrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Boise.