How to Fix Your Nest Thermostat When it Won’t Respond

If your home has the Nest Thermostat you may have read about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter. 

But fear no more! 

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much? 

For additional information, go to Nest Support page. For a more basic overview, keep on reading: 

Nest Thermostats that were updated recently to software version 5.1.3 or later have been having some problems, including becoming unresponsive, not correctly charging the battery, or turning off completely. Nest suggests recharging and restarting your thermostat to rectify the issue and get it up and working again. 

Symptoms of this problem include the following: 

  • The thermostat not working in the Nest’s mobile app and disconnected from the Wi-Fi 
  • The thermostat alerts you that the battery is low and it needs to shut down 
  • The thermostat’s animated features are slower than usual 
  • The thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is black and unresponsive (you may also observe a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding HVAC unit(s) 

If your Nest Thermostat is on but you can’t control it or it’s slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer. 

PLEASE NOTE: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if they say don’t do it, DO NOT DO IT.) 

After around 10 minutes of charging, unplug the Nest Thermostat from the USB charger. If the component has turned on while charging, shut it down and then turn it back on again, manually restarting the system. Once it has fully restarted, plug it back in to complete charging. After about 60 minutes of charging, unplug the Nest Thermostat and reconnect it to its base. 

You should be ready to rock at this point, but  you can’t get it to work and want to switch your thermostat, you can see our comparison of common thermostats.  

If you have tried both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in reinforcements. Enter us! If Stallion Heating and Air Conditioning set up your Nest Thermostat, please give us a call at 215-259-5850 or schedule an appointment online. 

And if encounter another error, like a warning from Nest that your furnace is shutting down, then your thermostat could be functioning as it’s meant to. You may need to call Stallion Heating and Air Conditioning as one of Philadelphia‘s premier furnace experts to fix your unit.  

Also, do not let this issue scare you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is honestly saving money for you every day. When set it up correctly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings daily, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.