Commonly Available Job Positions at TML Service Experts Heating & Air Conditioning in Boise Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager manages the P&L, motivates sales, and provides leadership to all staff and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician speaks with residential and/or commercial customers to provide answers to any and all questions, resolve problems, and ensure complete customer satisfaction. The Service Technician also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The individual filling the position also conducts installation and service on indoor air quality products and equipment, as well, and has the ability to comprehend controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer queries, objections, and billing questions with the highest level of respect and professionalism to solve customer complaints with a same-call resolution. The Customer Service Specialist is also held accountable for assisting in day-to-day running of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following Service Experts radio and pager processes, dispatches customer information to Installers, Service Technicians, and Maintenance Technicians. The individual in the position also communicates with the customer to verify the customer is aware of scheduled appointments, answer queries, and to help resolve issues. The Dispatcher strategically plans and routes the most appropriate technicians following established company processes.